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Travel Ask LH: What Do I Do If An Airline Damages My Luggage?

06:31  17 april  2018
06:31  17 april  2018 Source:   lifehacker.com.au

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Did you know that the average compensation from an airline or checked luggage that is either lost or damaged is ,525 – ,500, under U.S. and Montreal Convention air passenger rights laws?

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Dear Lifehacker, I recently took a short domestic flight across the country and when I landed at my destination I waited about 40 minutes for my bag to come through the claim area. When I finally got it, I took it home before I noticed a huge crack near the wheel that I hadn't seen before. What a joke. Will I be able to get reimbursed in some way? Cheers, Broken Baggins.

Hey Broken Baggins - any relation to Bilbo or Frodo?

This is a problem I have wrestled with myself, so I feel your frustration. I bought hard case luggage and noticed that a large crack had splintered the shell of my bag after getting off a flight in Sydney. At the baggage terminal I plucked it from the conveyor and then noticed it had a wobbly wheel. Like yourself, I went home. I have found out since then that taking that step is the wrong one.

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Here's how to get reimbursed for your damaged luggage on every U.S. airline . But what about missing baggage 's often ignored sibling, damaged baggage ? What do you do if your bag shows up at the luggage carousel looking a lot worse for wear than when you dropped it off at the check-in desk?

Be sure to take note of the time and whom you spoke to, and ask the airline to email you a copy of the report. Air Travel. Top 10 Luggage and Carry-on Baggage Myths. Dealing with Lost, Damaged , or Stolen Luggage while Flying.

But first, a note: Manufacturing defects are likely to be covered by whoever made your luggage, so you should always hit up the manufacturer first if you notice anything has gone awry with zips, wheels or other parts of the bag that may have been damaged in the manufacturing process. Cosmetic anomalies such as dents, scratches and cracks aren't going to be covered. You will need to seek recourse with the airline that you flew with for these types of damages.

And, you should do this before you leave the airport.

I notice in your case that you were made aware of the damage when you got home, but for other travellers with this issue - make sure you head to your airlines baggage desk as soon as you notice the damage. Doing so will give you the best chance of seeking some form of compensation for the damage. It's also recommended that you take a picture of your luggage before you fly, so you can compare with the luggage that comes out the other end.

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Damaged Luggage on US Flights. For domestic flights within the United States, here is what you should do if your bags arrive damaged You will probably be asked to do this if you report the damage in person, but some airlines have the forms online, as well.

Here's what you should do if your luggage is lost or damaged by an airline . Luggage gets lost and damaged — here's how to deal with it. Airlines will cover the cost of lost luggage up to a point, so pack accordingly.

Of course, that doesn't help you Broken Baggins. In your case, the first thing to do would be contact the airline you flew on. Depending on which company that is will affect how the damaged luggage request is handled. The date you travelled will be incredibly important, with airlines operating in Australia only allowing for a three day grace period in terms of reporting damage. If you're within this time frame, check the table below, click on policy and you should be able to contact the airline about your issue.

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If your luggage is damaged , get the airline to pay for repairs. Even if airline personnel has located your luggage and say it's on the next flight, ask them to file a report. You can give them your baggage claim tags, just make sure to get a copy of the report.

Find answers to Thai Airways frequently asked questions here. If your journey involves multiple airline partners, please be aware that baggage rules may vary. Which items are prohibited in checked and carry-on luggage ? What if my external baggage name tags are damaged or detached?

Here are their policies and reporting time limits:

QantasClick here3 days7 days
JetstarClick here3 days7 days
VirginClick here3 days7 days
QantasClick here3 days7 days

Good luck!

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