Australia: Perth deafblind woman refused on board Jetstar flight says airline discriminated against her - - PressFrom - Australia
  •   
  •   

AustraliaPerth deafblind woman refused on board Jetstar flight says airline discriminated against her

11:50  25 may  2019
11:50  25 may  2019 Source:   abc.net.au

Acclaimed author and poet is left 'distressed' after being barred from a Qantas flight because of her emotional support dog

Acclaimed author and poet is left 'distressed' after being barred from a Qantas flight because of her emotional support dog Fiona Wright, 36, has a flight booked from Sydney to Alice Springs on Friday to attend the NT Writers' Festival. The Sydney-based writer is now unsure if she can attend the event after Qantas denied her request to allow her dog Virginia to board too. © Provided by Associated Newspapers Limited The Sydney-based writer is now unsure if she can attend the event after Qantas denied her request to allow her dog Virginia to board too Ms Wright has Virginia to help with her mental health conditions, which includes anxiety.

Perth deafblind woman refused on board Jetstar flight says airline discriminated against her© Provided by ABC News Vanessa Vlajkovic, who is deafblind, said Jetsar took away her dignity by refusing to let her board a flight because she was travelling alone.

As airline horror stories go, Vanessa Vlakjovic has a more devastating one than most: being refused on board a flight because she was travelling alone.

Perth deafblind woman refused on board Jetstar flight says airline discriminated against her
Credit Cards Are Now Offering 0% Interest Until 2020
Find out more on Finder
Ad Finder.com.au

The 21-year-old journalism student had booked a flight from Perth to Adelaide on Thursday evening for a short holiday.

It was meant to be her first unaccompanied flight as Ms Vlakjovic, who is deafblind, usually travels with a support person.

'Fat-shamed' or fair enough? Obese passenger accuses Qantas of 'belittling' him after a flight attendant told him he had to move from his seat next to the emergency exit

'Fat-shamed' or fair enough? Obese passenger accuses Qantas of 'belittling' him after a flight attendant told him he had to move from his seat next to the emergency exit A Qantas passenger claims he was fat shamed by airline staff, who said he was too large to sit in the exit row seat he had purchased and should have bought two seats. How To Get A Home Loan With 5% Deposit Find out more on Finder Ad Finder.com.au Darren Beales told The Geelong Advocate he was asked to move from his pre-booked exit row seat in front of other passengers on Friday due to airline regulations, which say anyone requiring an extended seat belt cannot sit in an exit row.

"I called [Jetstar] twice and had a discussion with some staff to make sure that they knew I had a disability, to make sure that they knew I had special needs," Ms Vlakjovic told the ABC through an interpreter.

"What they said at the time was 'Yeah, all good, that's fine'."

Ms Vlakjovic said she arrived at her boarding gate with a support person, who explained her situation to Jetstar staff.

"There was another person with a disability, who was physically disabled in a wheelchair, waiting to access the front of the plane," she said.

"We waited and waited for about 20 minutes, and I had no idea what was happening. I knew that we should have been on the plane by that time."

Ms Vlakjovic said another Jetstar crew member then approached her and began typing on her BrailleNote computer, which converts English text to Braille via a keyboard.

Stolen Ferrari crash in North Perth ends with alleged driver charged over death of passenger

Stolen Ferrari crash in North Perth ends with alleged driver charged over death of passenger A man is charged with manslaughter after he allegedly stole a Ferrari and crashed into a metal barrier seconds after being spotted by police in Perth, killing his female passenger.

"She said 'Can you read the safety information?', I said 'No, I'm blind. I've told you all of this before'."

"She said 'Can you hear anything?', I said no, so she tried to give me an iPad, which was an enlarged version of the safety card. I said, again, 'I can't see'."

Jetstar said it delayed the flight by 45 minutes to try to find a crew member to fly with Ms Vlakjovic.

"Then I heard that they'd closed the plane and the plane had taken off, and I wasn't on it."

"So I cried for 20 minutes, because I couldn't believe what had happened. I wasn't allowed on the plane, which was basic discrimination, just because I can't read the safety instructions."

A spokeswoman for Jetstar said Ms Vlakjovic had "done everything correctly", but due to an administrative error "only one of her disabilities" was recorded in the booking system.

Had the airline known Ms Vlakjovic was deafblind, she would have been informed that a carer must travel with her for safety reasons, the spokeswoman added, due to on-boarding and off-boarding risks.

Wild moment a brawl erupts on a Jetstar flight when a man ‘punches police officers as they try to remove him from the plane’

Wild moment a brawl erupts on a Jetstar flight when a man ‘punches police officers as they try to remove him from the plane’ The moment a wild brawl erupted between an unruly passenger on board a Jetstar flight and Australian Federal Police officers has been captured on camera. © Provided by Associated Newspapers Limited The 26-year-old man (pictured) had been on a Sydney flight bound for Melbourne when he allegedly started acting abusively The 26-year-old man, who has not been identified, had been on a Sydney flight bound for Melbourne when he reportedly started acting abusively towards members of staff about 4pm on Saturday.

'Policies need to change'

Perth deafblind woman refused on board Jetstar flight says airline discriminated against her© ABC News: Giulio Saggin, file photo Jetstar said the airline's error meant information Ms Vlakjovic had provided about her disability had not been properly recorded. Jetstar arranged for a replacement flight with Qantas the following day, in which a crew member accompanied Ms Vlakjovic.

"What they did was wrong."

Ms Vlakjovic was born with optic atrophy, meaning her vision is limited to seeing shapes and shadows, except at very close range.

She was not born deaf, but progressively lost her hearing from the age of seven.

Ms Vlakjovic says she would have been fine travelling solo if the safety instructions had been written in Braille.

"I want an apology. I want [Jetstar] to say sorry, but I also want them to agree that what they did was wrong and to own it."

The former WA Young Person of the Year says she was told there was no proof in her booking of her disability.

"The policies need to change," Ms Vlakjovic said.

"I want awareness about the issue, because all people who have disabilities go through this.

"I want to break through the barriers, because this is really not good enough."

In a statement, Jetstar said it sincerely apologised to Ms Vlakjovic and acknowledged "how frustrating" the situation had been.

The airline said it was reviewing Ms Vlakjovic's case to examine whether all processes were followed.

Read more

Chaos on a Qantas flight from Bali to Sydney as a woman barricades herself inside the plane's bathroom – before flight attendants tear down the door and arrest her.
The woman locked herself in the bathroom on flight QF44 from Denpasar before the flight began to descend. Flight attendants repeatedly banged on the door but she refused to get out.

—   Share news in the SOC. Networks
usr: 4
This is interesting!