Australia: Kmart issues a grovelling apology after innocent couple were interrogated by police over $21 worth of goods - which WEREN'T stolen - - PressFrom - Australia
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AustraliaKmart issues a grovelling apology after innocent couple were interrogated by police over $21 worth of goods - which WEREN'T stolen

13:20  12 june  2019
13:20  12 june  2019 Source:   dailymail.co.uk

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An innocent family claim they were interrogated by police in their home after Kmart accused them of shoplifting a $ 21 item. Bharathi Ranjit Singh said her husband Pradeep Satkunarajan shopped in Brisbane and three weeks later got a knock on the door. Two police officers were standing outside.

Kmart issues a grovelling apology after innocent couple were interrogated by police over $ 21 worth of goods - which WEREN ' T stolen . Pradeep Satkunarajan went shopping at a Brisbane Kmart in May and spent $ 21 . Three weeks later two police officers knocked on the door demanding

Kmart has apologised for accusing an innocent family of shoplifting a $21 item and having police interrogate them at their home.

Kmart issues a grovelling apology after innocent couple were interrogated by police over $21 worth of goods - which WEREN'T stolen© Provided by Associated Newspapers Limited Bharathi Ranjit Singh said her husband Pradeep Satkunarajan shopped at Kmart in Brisbane and three weeks later police arrived accusing him of shoplifting

Bharathi Ranjit Singh said her husband Pradeep Satkunarajan shopped in Brisbane and three weeks later got a knock on the door.

Two police officers were standing outside saying he walked out of the Mt Ommaney store, in the city's western suburbs, without paying.

'Surprise and shocked. We quickly apologised and said we didn't know how that could be possible,' she said.

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Kmart issues a grovelling apology after innocent couple were interrogated by police over $ 21 worth of goods - which WEREN ' T stolen . Bharathi Ranjit Singh said her husband Pradeep Satkunarajan shopped in Brisbane and three weeks later two police officers arrived at their door

' We ' re so mad at Kmart ': Innocent couple is interrogated by police at their home after retail giant accuses them of stealing $ 21 worth of goods – but they got it horribly wrong. Pradeep Satkunarajan went shopping at a Brisbane Kmart in May and spent $ 21 . Three weeks later two police officers

Kmart on Wednesday blamed the mistake on a procedural failure and issued a grovelling apology to Mr Satkunarajan and his family.

'This event has been taken extremely seriously and we are working hard in addressing this isolated procedural breakdown,' it said.

'We strive for all our customers to have a pleasurable shopping experience when they visit us and unfortunately on this occasion, we have not lived up to this commitment.'

Ms Singh recounted how the officers read them a report from Kmart alleging he grabbed the item, scanned his flybys card, and walked to his car.

Kmart issues a grovelling apology after innocent couple were interrogated by police over $21 worth of goods - which WEREN'T stolen© Provided by Associated Newspapers Limited The officers read them a report from Kmart alleging he grabbed the item, scanned his flybys card, and walked to his car

'Kmart staff, noticing that, followed him to the car and took a snap photo of the car registration,' she said the officers told her.

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Kmart issues a grovelling apology after innocent couple were ' We ' re so mad at Kmart ': Innocent couple is interrogated by But commentator Jane Caro said she was 'prepared to believe' it was an innocent mistake because of the bizarre selection of words which were banned.

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'Why didn't the staff or duty manager stop him and verify then?'

Ms Singh said the officers asked to see a receipt, but like many Australians in an increasingly cashless society, they didn't print one.

After half an hour searching records, the couple found the purchase on their credit card's transaction history.

'Thirty minutes had passed and was quite embarrassing having the cops present in front of the house interrogating and was drawing a lot attention,' she said.

'[After we found the transaction] the cops were professional and said that is good enough and we are not in trouble.

'But I am so mad at Kmart Mt Ommaney management team for messing up my weekend and causing me unnecessary mental stress.

'Please keep your receipts. If I didn't have a smartphone with a banking app, the situation wouldn't have been favourable.'

Kmart issues a grovelling apology after innocent couple were interrogated by police over $21 worth of goods - which WEREN'T stolen© Provided by Associated Newspapers Limited After half an hour searching records, the couple found the purchase on their credit card's transaction history

Kmart earlier apologised in a reply to Ms Singh's post on Saturday recounting the incident, asking them to get in contact to discuss it.

'We can understand how disappointing this situation would have been for yourself and your husband, and we apologise for the inconvenience caused,' it said.

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