Australia: Family’s trip to celebrate mum’s life turns to Airbnb horror - PressFrom - Australia
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AustraliaFamily’s trip to celebrate mum’s life turns to Airbnb horror

14:05  12 june  2019
14:05  12 june  2019 Source:   9news.com.au

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Video provided by A Current Affair

A family that just wanted to celebrate the life of their mother saw their getaway turn into a nightmare when their Airbnb host refused to leave the house.

The Hyde family, including seven adults, a child and a baby, told A Current Affair they drove more than 10 hours from Brisbane to Sydney to celebrate the life of their mother.

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"We're here to spread the ashes of my mum, she passed away four-odd years ago," son Andrew said.

"It's taken us a while to build up the courage to come down here and do it. We chose this week specifically because it's her birthday on Thursday."

With so many people to accommodate, the Hydes thought Airbnb would be their best option.

But Andrew said when they arrived, hostess Sophie said that the house had five bedrooms, she had a right to stay there, and refused to leave.

"She pretty much blatantly just asked, 'are you guys going to have a party in my house', and I said, 'no, we just need the privacy'," Andrew's partner Bella said.

Airbnb offered the family a full refund, but it was going to take up to 10 days for the money to return to their accounts.

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With nowhere private to go, the family were forced to sleep in their cars for the first night.

For the second night, they relocated to the common room of a retirement village complex in Sydney, where the Hydes' grandmother resides in a one-bedroom apartment.

Family’s trip to celebrate mum’s life turns to Airbnb horror© Nine News The Hyde family drove more than 10 hours from Brisbane to Sydney. "Not hanging out with family or talking about memories, it's just been about trying to find somewhere to stay," Bella said.

Hostess Sophie told A Current Affair the family had cancelled their reservation and it had "nothing to do with (her)".

"They should apologise to me. They asked me to get out," she said.

She said she asked Airbnb to upload the ad for her, and claimed it was Airbnb's fault the ad was misconstrued.

After A Current Affair got involved, Airbnb put the Hyde family up in one of their top properties for the remainder of their trip.

They had also offered the Hydes a $500 voucher.

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