Australia Complaints about public transport staff more than double
SA Labor vows to reverse privatisation
The South Australian opposition has vowed to overturn the government's privatisation of public transport.Under the plan, Labor would establish an inquiry to examine the privatisation contracts before terminating the deals and returning the networks to public ownership.
Complaints about public transport staff have doubled as rolling rail shutdowns to build the state's major transport projects trigger a wave of commuter backlash.
Unprofessional conduct, customer service failings and poor responsiveness to complaints are fuelling the surge in frustration, according to the Public Transport Ombudsman, with public transport staff the top source of commuter complaints.
Complaints about drivers and customer service staff spiked from 886 last financial year to 2035 this year, the watchdog's latest annual report reveals.
No congestion tax for Sydney: NSW Govt
The NSW government says there's no need to introduce a congestion charge in the Sydney CBD as traffic coming into the city has dropped since 2015.The Grattan Institute says congestion charging for the morning and afternoon peak could help free up Australia's clogged city roads.
Dissatisfaction with public transport staff overtook service delivery as the top source of complaints this year. However, changes to the way the Ombudsman records staff complaints also played a key role.
Complaints about disruptions and late and mismanaged replacement services rose by 54 per cent to 212 this year.
Ombudsman Treasure Jennings said public transport operators could improve the way they trained and supported their employees, with customer service staff and drivers increasingly relied upon to provide information and assistance during disruptions.
“People who are caught up in unplanned public transport disruptions need to be provided with clear and consistent information about what is going on and their alternative travel options,” Mr Jennings said.
Energy company apologises for failing to investigate a customer's complaints after issuing bills that 'did not make sense'
Energy Australia has apologised to a customer for issuing him multiple bills that 'did not make sense' despite his repeated complaints.Jason Clabour fitted solar panels to his Mount Keira home in May 2018 but a smart meter was not installed for several months due to a clerical error with his address in Energy Australia's database, and subsequent concerns about asbestos at his property.
Many commuters had a particular gripe with drivers, especially those driving buses and coaches, who had to deal with changing road conditions, passenger queries and ticket sales.
Bus and coach driver conduct made up 52 of the 87 driver-related issues investigated by the Ombudsman. Concerns included dangerous driving and failure to pick up or drop off passengers.
Nearly 1300 complaints were also made about myki this year, with commuters complaining about delays in processing refunds and mobile myki systems.
A government spokesman said more than 600 million trips were taken on public transport last financial year, and while there were only 3600 approaches to the Ombudsman, “there is always room for improvement”.
“Victorians rightly expect our public transport operators to have the best customer service – we expect operators to do all they can to improve passenger experience.”
Public Transport Users Association's spokesman Daniel Bowen said planned shutdowns were now commonplace and commuters expected more from the crowded and slow bus replacement services they were enduring.
"Authorities need to do more to better plan for disruptions, including contingency plans and providing accurate real-time information to staff on the ground and to passengers," he said.
Rail, Tram and Bus Union's secretary Luba Grigorovitch said her members were on the "front line" of rolling disruptions and were under pressure to "help people who are understandably infuriated".
NSW Transport Minister Andrew Constance wants Sydney bus fleet to become 'electrified' .
NSW Transport Minister Andrew Constance wants to follow London's lead and take "drastic action" by ditching diesel and renewing Sydney's 8,000 bus fleet.Andrew Constance is due to deliver a speech at the Committee for Economic Development of Australia (CEDA) today in which he is expected to tell the audience he wants an "overhaul" of Sydney's bus network.
Rush hours in india,Bangladesh,China and Japan
Rush hours in india,Bangladesh,China and Japan The name is sometimes a misnomer, as the peak period often lasts more than one hour and the "rush" refers ...
"You could lose your life" - The dangers of tram surfing
'Tram-surfers' continue to run the very real risk of death or serious injury, forcing transport bosses to issue a stark warning. Members of the public are asked to ...