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Australia Woolworths' plan to combat self-service checkout theft

05:05  18 february  2020
05:05  18 february  2020 Source:   9news.com.au

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Woolworths has introduced a new self - service checkout designed to combat an ongoing issue related to the em The self - service trial will also coincide with the introduction of "Scan&Go" technology, which allows customers to scan products with their smartphones as they shop before

Supermarket Sleuths: Coles' radical new plan to stop self - service checkouts thieves as retail theft The drastic measure comes as retails thefts in Australia reach more than .3 billion every year. Woolworths have also installed the tablet-sized cameras at their self - service checkouts last month

a display in a store: The tech will be used on Woolworths' Scan&Go checkouts. © Supplied The tech will be used on Woolworths' Scan&Go checkouts. Woolworths is introducing a new technology that will soon make it impossible for shoppers to enter cheaper fruit and veggies when scanning fresh produce at self-service checkouts.

The supermarket has enlisted Sydney-based startup Tiliter to install AI-enabled scales that automatically detect the type of fruit or vegetable weighed – the technology promises to tell the difference between products from the same family such as Red Delicious, Pink Lady and Royal Gala Apples.

Currently trialled in Pitt Street Metro, Metcentre Metro and MetroGo Strawberry Hills stores, the system is reserved for Woolworths' Scan&Go checkouts – a technology allowing customers to use their smartphones to scan and pay for items.

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Woolworths introduces scales at self - service check | Daily Mail Online. ' Self - serve check -outs are really popular and the vast majority of customers have no trouble The new anti- theft methods include installing a CCTV system which films customers as they scan their The drastic measure

The solution to self - service checkout theft might have been solved by Scottish researchers. Abertay University academics found digital human-like faces at The study comes as retailers across the country currently are trailing several different methods to combat self - service checkout theft .

Scan&Go was launched in September 2018 and is now offered at 10 stores across Sydney, with customers able to scan and pay for products with their smartphone as they walk through the store before tapping off at a dedicated kiosk in the self-serve area.

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"People using the [ self - service ] machines often justify their actions because they believe big retailers already make enough profit so they are happy to put Retailers are currently trailing several different methods to combat self - service checkout theft . Several unnamed supermarkets in New South

Coles is taking extreme measures to combat self - service checkout theft by installing tablet-sized cameras on top of its self - service checkouts in up to a dozen supermarkets across Victoria. The cameras are installed directly above the self - service monitor, with every move made at the checkout

Woolworths GM Digital and Payments Paul Monnington said the technology was about improving the customer experience for those using the Scan&Go app, with plans to expand the trial at a later date.

"We know the two-step scanning process with loose fruit and veg isn't quite as seamless as scanning pre-packed goods on the app," he told nine.com.au.

"We'll keep a close eye on customer feedback and scan accuracy before determining our next steps with the technology."

Tiliter co-founder Martin Karafilis said the technology, currently used by many retailers in the US and Europe, would help to improve the shopping experience, while also cutting down on theft at self-service checkouts.

"In a self-service scenario, it can limit the ability of shrinkage from fraud, but the main focus is improving the speed customers transactions are going through," he told nine.com.au.

"We're super excited as we've done do a lot of work across Europe and US, but Woolworths is a massive play for us."

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New self - service checkout tech slammed as being ‘dangerous’. Self service check -outs will become a lot harder to scam. Picture: Joel CarrettSource:Supplied. A SUPERMARKET chain has a radical new plan to ramp up security at self - service checkouts in hopes to combat theft .

Dive Insight: Self - checkout has been praised and vilified by retailers and their customers, but it has saved on labor, sped up front-end lines and NCR, a provider of POS systems and equipment, plans to integrate StopLift’s technology with its own to help retailers become more effective in combating

Customers scan the item when they grab it off the shelf. © Supplied Customers scan the item when they grab it off the shelf.

Melbourne robotics firm black.ai is another Aussie company running trials of its technology across supermarkets in New South Wales and Hong Kong.

The company's system, testing in several unnamed supermarkets, claims to be more proactive, with the technology coming into play the second a customer takes a product off the shelf.

"Black.ai's autonomous supermarket platform maps and monitors the state of your store in real-time using a small number of discrete 3D sensors built into the ceiling space," explained the company.

The sensors and cameras create a log of the products the customer selects, and this information is input into the checkout at the time of purchase.

"Our distributed decision-making stack maintains a virtual 'cart' for each customer, reliably detecting and tracking all product interactions," it explained.

"Large-scale installation takes days, and immediately provides you with customer data of unprecedented depth."

Last year, Coles also attempted to combat self-service checkout theft by installing tablet-sized cameras on top of its self-service checkouts in up to a dozen supermarkets across Victoria.

The cameras are installed directly above the self-service monitor, with every move made at the checkout broadcast back to the shopper and recorded on file.

Furious mother launches a scathing attack on Woolworths amid claims her daughter, 12, found a NAIL inside a strawberry sold at the supermarket .
Suzy claims her daughter made the shocking discovery after cutting into the fruit she bought at the supermarket's Parra Hills store in Adelaide's northern suburbs.Suzy claims her daughter made the shocking discovery after cutting into the fruit she bought at the supermarket's Parra Hills store in Adelaide's northern suburbs.

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