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Australia 'Burn in hospo hell': Sydney restaurant slams a customer who booked a table of four but never showed up

08:18  20 may  2020
08:18  20 may  2020 Source:   dailymail.co.uk

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Restaurant etiquette has always been important, but no- shows are even worse when venues can only serve 10 customers per “We thank you for making a booking at Low for four people. Right now that is 40 per cent of our entire capacity. “Aimee, there is a special place for you to burn in hospo hell .”

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Restaurant. © Getty Restaurant. A trendy restaurant that is only allowed 10 customers due to the COVID-19 pandemic has slammed a woman who didn't show up for her booking. 

Aimee made a reservation for four people to dine at Low 302 in Surry Hills, Sydney, on Friday.

But according to the cozy inner-city restaurant the party-of-four did not show up for their meal or have the 'common courtesy' to cancel. 

'We had people on a waiting list who would have been happy to take your reservation,' Low 302 wrote on Facebook.

'You have single-handedly set the worst precedent for our entire industry at this most difficult time.

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'Aimee, there is a special place for you to burn in hospo hell.'

a screenshot of a cell phone: Low 302 slammed a woman named Aimee, who failed to show up for her booking © Provided by Daily Mail Low 302 slammed a woman named Aimee, who failed to show up for her booking New South Wales began to ease their coronavirus restrictions on Friday after receiving the green light from the Federal Government.

Restaurants are now allowed to host up to 10 diners at a time after more than two months of strictly delivery and take-away service. 

Cafes and restaurants are expected to enforce social distancing of 1.5 metres and encourage their customers to practise good hand hygiene. 

Low 32 owner Aref, who shared the Facebook post and spoke with Aimee over the phone for her booking, said it was 'upsetting' she didn't cancel her booking. 

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'On that night, it was a little bit upsetting to have someone not turn up and not call up and make the cancellation,' he told Daily Mail Australia.

'I totally understand if something untoward had happened.'

Aref said he wasn't expecting the social media post to blow up but he has received an 'overwhelming response was of support'.

He said simply shared it as a reminder to cancel bookings if you can't make it.

a kitchen with an island in the middle of a room: Low 302 (pictured) is a cocktail bar and restaurant in Sydney's Surry Hills © Provided by Daily Mail Low 302 (pictured) is a cocktail bar and restaurant in Sydney's Surry Hills 'I think restaurants have always hated no shows but this situation now has shown the damage it can to do restaurants,' he said.

The Low 302 post said Aimee's failure to show meant they were now forced to ask other diners to pay a booking deposit. 

But Aref said he changed his mind about implementing the deposit as the health and safety of diners should come first. 

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It is never enough to give your table fast and efficient service if you do so without a smile and a Making Suggestions to the Customer : You will often encounter a customer who has either never As you work in a restaurant you will discover that you have some customers who know exactly what

Assess opportunities. Determine which of the four segments ( slam -on-the-brakes, pained-but-patient, comfortably-well-off, live-for-today) your core customers belong to and into which consumption category (essentials, treats, postponables, expendables) they assign your products or services.

'I don't want someone waking up on Friday morning feeling a bit unwell and thinking they're going to lose their deposit,' he explained.

'We are in a position of high responsibility here. We are trying to get Sydney open again. If we don't do this responsibility, it could have dire consequences.' 

Despite the disappointing no-show, Aref said Low 302 is 'so excited' to have people back inside the restaurant.

They are only open for 10 diners, in 90-minute slots, on Friday and Saturday evenings. The restaurant are otherwise open for takeaway. 

'People seemed so happy to be out and being served,' he said.

'I think everyone was having a laugh about being in a spacious room all to themselves. 

'It was great to have people back and enjoying themselves.'

a living room filled with furniture and a fire place: NSW began to ease their coronavirus restrictions on Friday after receiving the green light from the Federal Government. Restaurants are now allowed to host up to 10 diners at a time after more than two months of strictly delivery and take-away service. Pictured: Low 302 © Provided by Daily Mail NSW began to ease their coronavirus restrictions on Friday after receiving the green light from the Federal Government. Restaurants are now allowed to host up to 10 diners at a time after more than two months of strictly delivery and take-away service. Pictured: Low 302 Online supporters commended Low 302 for taking a stand against Aimee during the coronavirus pandemic. 

'Aimee these people are finding it extremely tough and you choose to make it even tougher absolutely disgusting behaviour,' one person wrote.

'All you had to do was pick up the phone and cancel your booking - not hard when you were probably on your phone (social) all night!'

Another commented: 'Low 302, I am furious for you. You and your team did not deserve to be stood up so callously.'

'Aimee, people, DO BETTER. Courtesy and empathy is not too much to ask for in these times.'

NSW coronavirus restrictions: What the new rules are for pubs, restaurants and cafes .
Pubs, restaurants and cafes will be allowed to serve 50 customers in NSW, in a surprise lifting of restrictions. The new restrictions will come into place on June 1. It follows a series of stage one changes which came into effect earlier in the month.Cafe, restaurant and pub restrictions in NSWStarting from June 1, as many as 50 customers will be allowed in restaurants, cafes and clubs."This is not just a free-for-all," Deputy Premier John Barilaro warned."There will be regulations and guidelines in place for every restaurant, cafe, pub, bar across the state.

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