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Australia Flight Centre customer waits more than two months for refund on Bali holiday

03:53  02 june  2020
03:53  02 june  2020 Source:   abc.net.au

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Bali Holiday Packages. Bali is magical for many reasons, and for the compact slice of Indonesia it represents, it sure has a big reputation. Flight Centre ’s range of Bali holiday packages allow you to soak up the island’s beautiful beaches, lush green rice terraces, and buzzing towns with colourful

But I waited because I preferred a refund for the one-way basic economy ticket and wanted a (I have no status in the airline's frequent flyer program that provides access to dedicated customer 4. Be persistent and cite the DOT's guidelines on refunds for canceled or significantly changed flights .

a man holding a sign: Steve Wendel from Bynoe Harbour NT with his cancelled holiday tickets to Bali for his 50th birthday. (Supplied) © Provided by ABC Business Steve Wendel from Bynoe Harbour NT with his cancelled holiday tickets to Bali for his 50th birthday. (Supplied) A disability pensioner has been left wondering if he will ever receive a refund from Flight Centre after cancelling a trip to Bali more than two months ago.

Steve Wendel, from Bynoe Harbour, 35 kilometres south-west of Darwin, booked flights on January 20 for his 50th birthday.

It cost $948.

"As the pandemic started to kick in, I did ring in and spoke to the manager at Flight Centre Palmerston," Mr Wendel told ABC Radio Darwin.

"He said: 'Look, you've nothing to worry about'.

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When do you deserve a refund ? When your flight 's canceled, an airline can't always keep your money. For example, if the airline cancels your flight , it There's no secret formula for getting a refund on a nonrefundable ticket. But with a few kind words, some insider knowledge and diligence, you could get

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"He was that confident. He said: 'I'll pay for your ticket myself', which obviously I don't expect him to do.

"But he gave me that much surety."

Mr Wendel said Jetstar refunded $753 to Flight Centre immediately on cancellation.

And he has an early email from Flight Centre promising the money back.

"I can confirm a total of $948.00 will be refunded to your nominated bank account," the email read.

"Due to the extremely high amounts of refunds being processed at the moment, it can take a wee while before the money will show up in your bank account.

"I thank you in advance for your patience and do let me know if you have any further questions."

Flight Centre apologises for delays

Mr Wendel, a former mine worker, said he was in contact with "thousands" of others who were waiting for refunds.

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Related: What are the most popular tours in Bali ? Yes definitely make sure you have more than 6 months on your passport when entering bali . Potential crappy start to holiday , leaving me stranded in Vanuatu with 3 kids, with hubby iunlucky to get back due to passport office being closed over Xmas and no seats available on flights .

On May 2, Flight Centre stopped charging its cancellation fees of $300 per person for a refund on an international flight, and $50 for a domestic flight.

But Mr Wendel said he was fed up trying to contact Flight Centre.

"You can't get through to any of them now," he said.

"I could use the money and go for a couple of nights in Darwin and go for lunch and dinner."

In relation to Mr Wendel's case, Flight Centre said in a statement that a refund would be "paid shortly".

"Ideally by the end of this week," the statement said.

"We acknowledge that he has had to wait for quite some time for his refund, and we do sincerely apologise for the delay.

"We have been advising our customers that we do have significant delays due to the volume of refunds we are processing and that it may take around 12 weeks, however, the refund has cleared into our account from Jetstar."

Click here for up-to-date coverage of the COVID-19 crisis on the Microsoft News app — available on Windows 10, iOS and Android

Virgin Australia outrages customers with shock decision on refunding frequent flyer tickets .
The Australian airline's frequent flyer scheme, Velocity, paused refunds for flights grounded by the coronavirus pandemic after it went into voluntary administration on April 21. Last month Virgin told customers that anyone who had their frequent flyer tickets cancelled would receive a full refund of their Velocity Points. They were also told they would not be charged a cancellation fee and would be refunded for the taxes, fees and charges paid for the ticket.

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