Entertainment Netflix is DOWN: TV and film streaming service crashes across the UK
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Netflix appears to have crashed across the UK, leaving thousands of paying customers without access to its content.
Most of the complaints centre around being unable to connect to the website and streaming being unavailable.
Netflix announced last month the cost of of a standard subscription would be increasing from £8.99 to £9.99 a month.
A premium account will now cost £11.99 to £13.99, but its basic plan remains at £5.99.
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The firm announced it was increasing its standard package - which allows two screens to access an account, as well as HD - by £1 per month, from £8.99 to £9.99, in January.
The premium package - providing four-screen access per account and Ultra HD - is bumped up by £2, from £11.99 to £13.99.
Netflix said the price hikes are essential to reflect the 'significant investments' it has made in new TV shows and films.
However, the move has angered many, with users rushing to vent their frustration on social media.
According to outage tracker site DownDetector, there were more than 1,600 complaints on social media as of 10:39am GMT.
Almost half (44 per cent) of reported issues are to do with 'no connection' while one in three people having issues cite the primary problem is with Netflix's website.
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Many customers took to social media to talk about the issue, with some stating they are seeing the error code NSES-500.
'If you get this error, it usually means that information stored in your browser needs to be refreshed. Follow the steps below to fix the problem,' Netflix says on its website.
It advises people to refresh the page and try again. However, users say this is not working and they are still unable to access the vast library of the streaming giant.
The cause of the outage remains unknown and MailOnline has approached Netflix for comment.
Disgruntled customers took to social media to raise their discontent.
As well as various screenshots and pictures of error screens, customers shared their reactions to being left stranded with no Netflix.
One customer with the username @uyenofulv said: 'So apparently Netflix is down? How am I supposed to eat now?'
Others used GIFS to represent their disappointment and frustration.
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netflix down— ً (@agustrei)
wanted to rewatch far from home but netflix is down so..... what now— ruth gyllenhaal era????WV SPOILERS (@GYLLENTENET)
MailOnline reveals how much major streaming services have raised costs in recent times
|Service||Price per month|
|Netflix (standard package)||£9.99|
|Amazon Prime Video||£7.99|
|Now TV (Entertainment pass)||£9.99|
As detailed above, Disney+ will now be £7.99 a month for new subscribers or £79.99 a year.
However, those who signed up last year and are due to have their subscription renewed will see no increase in the cost of their subscription until August.
The claimed reason for the hike is due to Disney+ creating Star, a hub within the streaming service for television and film content intended for an adult audience.
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Included in the additional 75 shows are Desperate Housewives, Lost, Scandal and Atlanta.
Still on the service are hundreds of Disney films and TV shows as well as all of the Star Wars films, the Simpsons, the Marvel back catalogue and National Geographic shows.
It also now has a number of original TV shows and films including The Mandalorian and Soul.
Disney+ launched in the UK on March 24 last year, a day after the first national lockdown was announced, leading to an influx of subscribers.
The starting price was £5.99 a month or £59.99 for a year's subscription.
One of the most popular streaming services around the world, Netflix has hiked its prices a couple of times.
As of this month, it increased its monthly subscription costs. The standard package, which allows users to watch on two screens and in high definition, rose from £8.99 per month to £9.99 per month – a hike of £12-a-year.
The premium package, where users can watch on four screens and has 4K and HD content, increased from £11.99 per month to £13.99 per month – a jump of £24-a-year.
Those on its basic package, which means users can only watch on one screen, stayed at £5.99 a month.
It said it had to put a price hike in place due to the number of new TV shows and films it was making.
Amazon Prime Video
Amazon Prime members get free next day delivery but also access to Prime Video which has thousands of films and boxsets to watch.
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This includes Amazon original series such as Carnival Row and Jack Ryan.
It is currently £7.99 a month or £79 a year although students can get it for just £3.99 a month.
The price has not increased since launching in the UK and it is not known if there will be one in the near future.
Now TV is popular for those who want access to a section of Sky channels but don’t want to pay for all of them.
Its popular Entertainment Pass, which hosts shows from Sky One, Sky Atlantic, FOX, SyFy and Discovery, last saw an increase in September 2020 of 11.1 per cent with prices rising from £8.99 to £9.99 a month.
This was the second increase in recent times with Now TV putting up the price of the Entertainment Pass from £7.99 in April 2019.
The Sky Cinema pass, which offers access to the latest films on the 12 Sky Cinema channels, also jumped from £9.99 to £11.99 - a rise of 20 per cent.
Sky Sports has also seen a hike with a day pass rising from £6.99 two years ago to £9.99 as of 2021.
The Sky Sports week pass also went up to £14.99 from £12.99 in early 2019 when it had been £10.99 until February 2018.
However, now a month pass is only available which currently costs £33.99 or £5.99 for those on a mobile month plan.
Meanwhile, the Hayu Pass, which gives customers access to a number of reality TV shows, also saw a hike of 25 per cent increase, rising from £3.99 a month to £4.99.
Hayu can also be bought separately for the same price.
And what about the BBC licence fee?
The licence fee is compulsory for households who watch live television. Income from the licence is primarily used to fund the television, radio and online services of the BBC.
In May 2016, the Government announced the licence fee would rise with inflation for the first five years of the Charter period as of 1 April 2017.
Since April 2020, the annual cost is £157.50 for a colour licence and £53 for a black and white licence.
The annual TV licence fee is to increase by £1.50, from £157.50 to £159, from 1 April 2021. This is the equivalent of £13.12 per month.
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