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Money Brian Hartzer's email to Westpac staff: 'We haven’t got it right'

05:47  14 march  2018
05:47  14 march  2018 Source:   businessinsider.com.au

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In an email to staff , reported by Fairfax Media, Hartzer wrote that staff will hear about instances where Westpac hasn’ t got it right for customers. A Westpac spokesman confirmed the email .

The first hearings of the royal commission are looking at consumer loans including home loans, car loans, credit cards, overdraft and insurance connected to credit.In an email to staff , reported by Fairfax Media, Hartzer wrote that staff will hear about instances where Westpac hasn’ t got it right for

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View Brian Hartzer ’ s profile on LinkedIn, the world's largest professional community. I’ve decided to try an experiment in the power of social media to help find the right person for a new, senior executive role at Westpac —one that doesn’ t fit the traditional recruiting mold.

Brian Hartzer ' s email to Westpac staff : ' We haven ’ t got it right '. WESTPAC CEO: 'Like any large business, we aren't perfect and we get things wrong'.

Brian Hartzer, CEO of Westpac, Australia's oldest company, today prepared his staff for some uncomfortable evidence about to be given to public hearings of the Royal Commission into financial services.

The first hearings of the royal commission are looking at consumer loans including home loans, car loans, credit cards, overdraft and insurance connected to credit.

In an email to staff, reported by Fairfax Media, Hartzer wrote that staff will hear about instances where Westpac hasn’t got it right for customers.

A Westpac spokesman confirmed the email.

a man wearing a suit and tie © Provided by Business Insider Inc "Some of these examples will be uncomfortable to hear and will no doubt disappoint you, as they have me," he says.

"They show that over the last decade there have been too many cases where we have not treated customers with the respect they deserve.

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Westpac chief executive Brian Hartzer has warned staff to expect “uncomfortable” revelations about the bank’ s conduct as the banking royal commission gets underway today. In an email to staff , Hartzer said “you will hear about instances where we haven ’ t got it right for our customers”

Westpac chief executive Brian Hartzer wrote a memo to staff on Monday ahead of the banking royal commission. "The one certainty, however, is that you will hear about instances where we haven ’ t got it right for our customers," Mr Hartzer wrote.

"They also show that we have more work to do to make our systems and processes more reliable, to make sure we’re getting it right for our customers every time, and importantly that we learn from the things that go wrong."

NAB CEO Andrew Thorburn today wrote an open letter, saying: "There have been times in the past where we have not done the right thing for our customers."

Today the commission is questioning Anthony Waldron, ‎Executive General Manager, Growth Partnerships, ‎National Australia Bank, about home loans.

The royal commission has so far received 1894 submissions and will be looking at a series of case studies.

'Don’t do this to me I have kids' - Nalini's highway to financial hell .
Westpac's Bank of Melbourne gave this single mother-of-two a loan that would put her into severe financial hardship.The tyre well of her old, banged up Mitsubishi Magna had recently caught on fire with her young sons in the back, giving them all a terrible fright.

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