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Money Ridiculous reason retiree's car insurance was rejected

06:20  13 april  2018
06:20  13 april  2018 Source:   msn.com

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Coles and Woolies chop butchers' share : Ridiculous reason retiree ' s car insurance was rejected We all know the frustration of d This is interesting! Ridiculous reason retiree ' s car insurance was rejected .

We all know the frustration of dealing with unreasonable sales people, suppliers or government departments on the phone line.

But David Hanison’s experience takes the cake.

He’s a loyal, long term customer, but even that meant little to the people down the other end of the phone line.

On the surface it just shouldn’t have been that hard.

However, he could not get his new second-hand car insured because of this dent.© 9news However, he could not get his new second-hand car insured because of this dent. David upgraded his old car to a second-hand car that was not so old.

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So when he rang his insurer Coles to give them the details he was very honest. In fact, too honest, he now thinks.

He told them about the tiny dent on the bottom of a rear door. Possibly from a trolley at a supermarket.

Coles told David his car was uninsurable because of pre-existing damage.© 9news Coles told David his car was uninsurable because of pre-existing damage. He told them he was going to get it fixed at one of those dent removal places for about $80.

But he was refused and told the car was damaged and uninsurable.

Now, we’re talking about a dent so tiny it is like a pin head. It took me a few seconds to find it.

But in the eyes of Coles it was pre-existing damage.

I’m no car expert but I would think most cars that are a few years old have stone chips and perhaps the odd little dent from a shopping centre car park.

David asked to speak to a supervisor and was told they wouldn't cover him.

He asked to speak to the underwriter. No again.

This was madness, he told them. But they wouldn’t budge.

So he rang another insurer and guess what? Not a problem, he was told. All cars have little cosmetic blemishes.

And so Coles has now lost a long term multi-policy customer.

Ridiculous, isn’t it.

This is how a nurse and her husband lost their home when they asked Westpac for advice .
A couple planning for retirement went to Westpac for financial advice on buying a bed and breakfast business. That didn't happen and it didn't take long for Westpac to sell the couple expensive life insurance and charge a string of fees for financial advice that eventually left them without a family home and with a reduced superannuation balance.

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