Offbeat: Burger King has apologized to a blind woman with allergies - - PressFrom - Australia
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Offbeat Burger King has apologized to a blind woman with allergies

10:21  07 october  2019
10:21  07 october  2019 Source:   msn.com

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Burger King has issued an apology to a blind customer after staff refused to tell her the ingredients of a brownie out loud. "We would firstly like to apologize to Medina, her experience this week is not reflective of the high standards we would expect within any of our restaurants," a spokesperson for

Burger King has apologised to a blind woman with a food allergy after she was told staff were not allowed to read out a list of ingredients to her. Ms Hall said her nut allergy could trigger severe asthma attacks and so she asked for the ingredients of a brownie to be read out to her.

a store front at day© Keith Mayhew/SOPA Images/LightRocket via Getty Images
  • Burger King has issued an apology to a blind customer, Medina Hall, after staff refused to tell her the ingredients of a brownie out loud.
  • After Hall told staff about her nut allergy, she said, they claimed "company policy" meant she had to read the menu herself.
  • "I was shocked," Hall told BBC. "Had I eaten it and it had nuts in, I would've had a major asthma attack and ended up in hospital."
  • Burger King has since said there was no such policy and the company is "looking into this matter further," as reported by BBC.
  • Visit Insider's homepage for more stories.

Burger King has issued an apology to a blind customer after staff refused to tell her the ingredients of a brownie out loud.

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The fast food chain Burger King has apologised to a blind woman who has a severe food allergy after staff refused to read the menu' s ingredients list to Medina Hall visited the burger chain branch in Folkestone, Kent, where she told staff about her nut allergy . Ms Hall was told by staff that they could

Burger King has apologised to a blind woman with a food allergy after she was told staff were not allowed to read out a list of ingredients to her. Ms Hall said her nut allergy could trigger severe asthma attacks and so she asked for the ingredients of a brownie to be read out to her.

After Hall told staff about her nut allergy, she said, they claimed "company policy" meant she had to read the menu herself.

"I was shocked," Hall told BBC. "Had I eaten it and it had nuts in, I would've had a major asthma attack and ended up in hospital. In today's day and age, you'd think they would want to read it and get it right."

Burger King has since said there was no such policy and the company is "looking into this matter further," as reported by BBC. The incident occurred at the fast food chain's Folkestone branch, located in Kent, a south-eastern county in England.

"We would firstly like to apologize to Medina, her experience this week is not reflective of the high standards we would expect within any of our restaurants," a spokesperson for Burger King told BBC.

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Burger King has issued an apology to a blind customer, Medina Hall, after staff refused to tell her the ingredients of a brownie out loud. After Hall told staff about her nut allergy , she said, they claimed "company policy" meant she had to read the menu herself. "I was shocked," Hall told BBC .

Burger King has issued an apology to a blind customer, Medina Hall, after staff refused to tell her the ingredients of a brownie out loud. After Hall told staff about her nut allergy , she said, they claimed "company policy" meant she had to read the menu herself. "I was shocked," Hall told BBC .

"Everyone should have an enjoyable experience when they visit us and we are looking into this matter further," the spokesperson continued. "I can also confirm that there is no such policy to refrain from reading allergen information to visually-impaired customers."

Online, reactions to the news included calls for accessible menu options and condemnations of "disabled discrimination."

"The layers of prejudice and microaggressions in this case is horrible," one person wrote. "Hope Burger King [can] offer more than an apology."

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