Tech & Science : Apple explains why iPhones now show an ominous warning after ‘unauthorized’ battery replacements - PressFrom - Australia
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Tech & Science Apple explains why iPhones now show an ominous warning after ‘unauthorized’ battery replacements

12:41  15 august  2019
12:41  15 august  2019 Source:   theverge.com

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It was recently discovered that when an iPhone ’s battery is swapped out by a repair shop that isn't one of Apple 's authorized partners, the device’s battery health menu will show an ominous warning about being “unable to verify this iPhone has a genuine iPhone battery .”

Enough already Apple . After a purchase, you don't own the device. I can do whatever.

Apple explains why iPhones now show an ominous warning after ‘unauthorized’ battery replacements© Photo by Amelia Holowaty Krales / The Verge

Responding to criticism that it's trying to steer consumers toward more expensive battery replacements, Apple today claimed that the “important battery message” added to iOS is there in the name of customer safety. It was recently discovered that when an iPhone’s battery is swapped out by a third-party repair shop that isn't one of Apple's authorized partners, the device’s battery health menu will show an ominous warning about being “unable to verify this iPhone has a genuine iPhone battery.”

This can happen even if a genuine Apple battery is used; the warning stems from a micro-controller that only authorized technicians can properly configure. If iOS doesn’t detect the right micro-controller, it hides the usual battery health stats and displays the warning.

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more expensive battery replacements , Apple today claimed that the “important battery message” added to iOS is there in the name of customer safety. partners, the device’s battery health menu will show an ominous warning about being “unable to verify this iPhone has a genuine iPhone battery .”

Apple has pushed back at criticism that its " unauthorized " battery warning shown after third-party replacements is self-serving, arguing that it's down to. There are now over 1,800 Apple authorized service providers across the US so our customers have even more convenient access to quality repairs.

“We take the safety of our customers very seriously and want to make sure any battery replacement is done properly,” an Apple spokesperson told The Verge on Wednesday. “There are now over 1,800 Apple authorized service providers across the US so our customers have even more convenient access to quality repairs.” The statement goes on to say:

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Instead of showing them the health of the iPhone battery , a message would pop up that would Health information not available for this battery .” Moreover, the message would pop up even if the This notification does not impact the customer’s ability to use the phone after an unauthorized repair.

Apple confirmed it added a new “feature” to iPhones last year that displays an ominous warning when users get their battery replaced by an unauthorized service The iPhone -maker drew heavy criticism from right-to-repair advocates last week when the news of the new battery warnings surfaced.

Last year we introduced a new feature to notify customers if we were unable to verify that a new, genuine battery was installed by a certified technician following Apple repair processes. This information is there to help protect our customers from damaged, poor quality, or used batteries which can lead to safety or performance issues. This notification does not impact the customer’s ability to use the phone after an unauthorized repair.

But Apple’s decision to completely hide the useful battery health statistics when it can’t validate a battery has struck some as an extreme response. The iPhone could theoretically display a similar warning message while continuing to show customers when the battery is aging and in need of a replacement. Right now, people with an “unauthorized” battery aren’t getting that information. Instead, the battery section in iOS settings permanently shows “service” next to battery health until an authorized replacement is done. Apple could argue, however, that without the micro-controller handoff, it can’t be sure that whatever a battery is reporting to the system is accurate.

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Initially, Apple said that low-cost battery replacements would be available starting in late January, but later moved the timeline up. In the United States, battery replacements are priced at and are available for the iPhone 6 and newer. Pricing on battery replacements varies in other countries.

Here's why . But Apple doesn’t want them to do so in an unsafe way — even if the replacement batteries are Apple -approved. Controversy is heating up over an iOS feature that shows a service warning on your iPhone when a battery has been repaired or replaced by an unauthorized third

Lithium-ion batteries can be dangerous when you can’t vouch for where they came from (and even when you can), and Apple is taking a very hardline approach here. The company says its batteries are rigorously designed, tested, and manufactured to meet Apple’s standards (including for safety). Aside from Apple retail stores, all Best Buy locations nationwide are now handling iPhone battery repairs. But if you’re trying to save money or find yourself in a jam where only the neighborhood gadget shop is an option, you might run into this message.

Apple says anyone who thinks their iPhone battery is authorized and genuine should return to the business that installed it so it can be verified, at which point the battery health feature will return to working normally again.

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