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Tech & Science Apple explains why iPhones now show an ominous warning after ‘unauthorized’ battery replacements

12:41  15 august  2019
12:41  15 august  2019 Source:   theverge.com

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It was recently discovered that when an iPhone ’s battery is swapped out by a third-party repair shop that isn't one of Apple 's authorized partners, the device’s battery health menu will show an ominous warning about being “unable to verify this iPhone has a genuine iPhone battery .”

Remember Apple sending out scary service notifications to iPhone users that essentially disabled battery health status after a third-party battery replacement is made? The Cupertino giant has opened up to The Verge regarding why it has made such decisions to send out alarming notifications.

Apple explains why iPhones now show an ominous warning after ‘unauthorized’ battery replacements© Photo by Amelia Holowaty Krales / The Verge

Responding to criticism that it's trying to steer consumers toward more expensive battery replacements, Apple today claimed that the “important battery message” added to iOS is there in the name of customer safety. It was recently discovered that when an iPhone’s battery is swapped out by a third-party repair shop that isn't one of Apple's authorized partners, the device’s battery health menu will show an ominous warning about being “unable to verify this iPhone has a genuine iPhone battery.”

This can happen even if a genuine Apple battery is used; the warning stems from a micro-controller that only authorized technicians can properly configure. If iOS doesn’t detect the right micro-controller, it hides the usual battery health stats and displays the warning.

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Apple ’s batteries come with a battery controller made by Texas Instruments. Inside there’s secure memory that stores a secure key that iOS can Why ? With iPhone sales struggling, Apple is relying more on generating revenue from services. Given the amount of iPhones sold to date, AppleCare and

iPhones running iOS 12 and later now indicate battery replacements with ' unauthorized ' parts, an Apple -defended practice that has irked indie repair shops. An Apple spokesperson suggests that the feature was originally “introduced” last year, and is being displayed now because Apple recently

“We take the safety of our customers very seriously and want to make sure any battery replacement is done properly,” an Apple spokesperson told The Verge on Wednesday. “There are now over 1,800 Apple authorized service providers across the US so our customers have even more convenient access to quality repairs.” The statement goes on to say:

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This comes after Apple recalled some 15-inch MacBook Pro laptop models because the batteries inside the computers pose a fire hazard. In both cases, Apple 's recommendation to users is the same: Get the battery replaced by Apple or an authorized service center. Here's why .

Apple explains on its website that the Apple one-year limited warranty includes replacement coverage for a defective battery . It's likely that Apple is displaying this warning to discourage third-party battery replacements that could be using second-hand batteries and unsafe batteries .

Last year we introduced a new feature to notify customers if we were unable to verify that a new, genuine battery was installed by a certified technician following Apple repair processes. This information is there to help protect our customers from damaged, poor quality, or used batteries which can lead to safety or performance issues. This notification does not impact the customer’s ability to use the phone after an unauthorized repair.

But Apple’s decision to completely hide the useful battery health statistics when it can’t validate a battery has struck some as an extreme response. The iPhone could theoretically display a similar warning message while continuing to show customers when the battery is aging and in need of a replacement. Right now, people with an “unauthorized” battery aren’t getting that information. Instead, the battery section in iOS settings permanently shows “service” next to battery health until an authorized replacement is done. Apple could argue, however, that without the micro-controller handoff, it can’t be sure that whatever a battery is reporting to the system is accurate.

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An unauthorized repair from a shop using a genuine Apple battery from another ‌ iPhone ‌ displays the warning message just as a third-party non- Apple The only way to avoid the messaging when getting a battery replacement on an ‌ iPhone XS‌, XS Max, XR (and presumably future iPhones ) is to get that

Estimates show that Apple 's iPhone 5C has sold over 24 million handsets (*), in which case why does every mention of the 5C go down as a failure for Apple ? It's important to look back at the period before the reveal of the iPhone 5C. Analysts and industry watchers were expecting Apple to release a

Lithium-ion batteries can be dangerous when you can’t vouch for where they came from (and even when you can), and Apple is taking a very hardline approach here. The company says its batteries are rigorously designed, tested, and manufactured to meet Apple’s standards (including for safety). Aside from Apple retail stores, all Best Buy locations nationwide are now handling iPhone battery repairs. But if you’re trying to save money or find yourself in a jam where only the neighborhood gadget shop is an option, you might run into this message.

Apple says anyone who thinks their iPhone battery is authorized and genuine should return to the business that installed it so it can be verified, at which point the battery health feature will return to working normally again.

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