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Tech & Science Australia's fastest internet provider revealed in new report

04:10  08 november  2019
04:10  08 november  2019 Source:   9news.com.au

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The Australian Competition and Consumer Commission's report has seen Optus dethrone TPG as the retail service provider (RSP) delivering the Optus is now the fastest RSP in the country (Supplied). Optus (87.6 per cent) has edged past TPG on (86.3 per cent) to take the title of Australia ' s fastest

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A man walks past an Optus store in Sydney.© AAP Image/Mick Tsikas A man walks past an Optus store in Sydney. Optus is offering the fastest internet in the country, according to the latest instalment of the broadband speed-monitoring report by the consumer watchdog.

The Australian Competition and Consumer Commission's report has seen Optus dethrone TPG as the retail service provider (RSP) delivering the highest percentage of maximum download speed during peak periods.

All the RSPs returned speeds between 76 per cent and 87 per cent of the maximum plan speeds across NBN and ADSL during the hours of 7pm – 11pm for August this year, however it was only Optus, Telstra and Exetel that showed signs of improvement.

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Optus (87.6 per cent) has edged past TPG on (86.3 per cent) to take the title of Australia's fastest intent.

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Permanent Internet access was first available in Australia to universities via AARNet in 1989. Pegasus Networks pioneered public use in June 1989. The first commercial dial-up Internet Service Provider (ISP) appeared in capital cities soon after

Optus is the best fixed-line internet service provider (ISP) in Australia for download speeds overall, while Telstra is the best during Meanwhile, an Optus said the company was pleased the Ookla report showed that it offered the fastest fixed broadband internet speeds overall in Australia , "particularly

Exetel (84.8 per cent) was third, followed by Aussie Broadband (84.2 per cent), MyRepublic (84 per cent), Telstra (83.8 per cent) and iiNet (82.6 per cent).

The lowest-performing was Dodo/iPrimus (76.4 per cent), with the ACCC criticising the RSPs for advertising evening data speeds, rather than during busy periods.

"We will be following this up with Dodo/iPrimus as this approach means it will fall short whenever its speeds dip, as they did this quarter," ACCC chair Rod Sims said.

"Consumers should be able to trust RSPs to meet their advertised speed claims."

"If consumers are not getting what was promised by their providers, they should contact them to ask about getting the problem fixed or moving onto a cheaper plan where the speeds are attainable."

Overall, services that didn't deliver the maximum advertised speed dropped from 12.4 per cent to 11.4 per cent.

ACCC chair Rod Sims while there was signs of improvement, consumers need to check how their advertised speed claims stack up against actual performance.

"We are seeing significant differences in download speeds during busy hours between RSPs offering NBN broadband plans," he said.

"This shows how RSP performances can vary, and why it pays for consumers to do their research. We encourage consumers to compare the busy hour speed claims made by RSPs with their real-world performance, as set out in the Measuring Broadband Australia results, especially if they are paying more in the expectation of faster broadband speeds."

It was bad news for fiber-to-the-node connections, with one in four on the two fastest consumer-grade NBN tiers under-performing - FTTN connections rarely record speeds better than 75 per cent of their maximum plan speeds at any time during the day.

Consumers should contact their RSP if they're not getting what they were promised.

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