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Tech & Science Why Disney+ Might Not Work On All Devices

04:00  19 november  2019
04:00  19 november  2019 Source:   gizmodo.com.au

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Those looking forward to the upcoming Disney+ may want to double-check their preferred devices can actually run the streaming service in the first place. Most streaming services only require devices meet level 1 security in order to watch (non-4K) content, but Disney+ is only accessible to devices

It recently came to light that some devices might not be able to stream Disney+ content due to security software. It was first reported by Linux developer, hansdegoede, on Live Journal who explained he was having trouble using Disney+ on his Linux device in the Netherlands, where the

a toy doll sitting on a table: Image: Walt Disney Studios© Supplied Image: Walt Disney Studios

It recently came to light that some devices might not be able to stream Disney+ content due to security software. Obviously this is going to be a big factor for some in deciding whether to sign up for the service so we delved into which devices will be fine and how it works.

Wait, what?

It was first reported by Linux developer, hansdegoede, on Live Journal who explained he was having trouble using Disney+ on his Linux device in the Netherlands, where the pilot program has already launched.

The developer spoke with Disney's helpdesk, which admitted it was aware of error, Error Code 83, and advised him to stream through an phone or tablet instead.

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Disney+ is set to launch next month with plenty of exciting titles at the offer. But you might not be able to stream all of them because of DRM (Digital Netflix allows you to stream at 720p if your device doesn’t have an L1 certification. However, Disney+ will only allow you to stream content from its

After someone on Dutch tech site Tweakers did a little digging, the problem was found to be occurring due to a little something called Widevine and it's not limited to just Linux devices.

What is Widevine?

It's a content decryption module (CDM) created by Google for digital rights management (DRM).

It's what helps devices decide how you watch content on streaming services, like Netflix or Stan, to ensure the content can't be ripped and illegally distributed. Many popular smartphones and internet browsers have this feature built-in and according to its own website, that figure sits around five billion devices across the world.

To ensure your phone is compliant, Widevine uses three security levels for devices and browsers to comply to, which determine the quality of playback.

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Disney 's Netflix competitor streams movies, shows and originals from Marvel, Star Wars, Pixar and its own studio, plus a big library of classics. CNET editors pick the products & services we write about. When you buy through our links, we may get a commission. Disney Plus: All you need to know

How does Disney+ work ? Disney+ ’s interface will be instantly familiar to anyone who has ever played around with a streaming service with one major exception. If you have a streaming device , it almost certainly supports Disney+ . Here’s a complete list of every device Disney+ currently works on .

L1 is the most stringent of these security levels, allowing for HD playback. L2 and L3 are a bit more relaxed, but won't allow for higher quality playback. Budget-range phone models often have L3, while mid-to-high range devices are expected to have L1.

An example of this was OnePlus devices being unable to play Netflix content in HD due to them only having L3, as reported by Android Police back in May 2019. Some of Some OnePlus' devices, like the OnePlus 7 Pro, have since been upgraded to support HD content on Netflix.

How do I check which level of Widevine my device has?

For Android devices, you can download an app called DRM Info, which will provide you with the specific level. For example, I downloaded the app with a Google Pixel 4 XL and it showed I had L1 on the device.

But this only applies to Android devices. Apple use a different DRM technology called FairPlay, which is used on items bought in the iTunes Store while Microsoft has PlayReady. Streaming sites, like Netflix and Disney+, recognise there are many types of DRM technologies being used and are often compatible with all of them.

These Australian Devices Will Be Able To Stream Disney+

  These Australian Devices Will Be Able To Stream Disney+ Disney+ is just days from launching in Australia and its looking set to seriously shake up the local streaming scene. But some in other countries have complained of the service not working on specific devices. Here are the devices confirmed to be able to stream all your Disney classics and soon-to-be faves. A Linux developer in the Netherlands first spotted troubles with Disney+ and after little digging, tech site Tweakers realised it was due to the streaming service's use of WideVine, digital rights management service.

Netflix explains why its apps won't work on older TVs and set-top boxes. Naturally, Disney will want Disney+ (and its other apps) to be available as broadly as possible. Amazon'll likely want people to use a Fire TV device if they're looking to stream Disney , Star Wars, Pixar and Marvel shows and movies.

Disney+ is a streaming video service owned by Disney . It’s similar to competing services like Netflix, Apple TV+, and Amazon Prime Video in Though it won’t have as many movies or television shows as Netflix at launch, Disney+ is the exclusive streaming home of a significant chunk of Disney ’s massive

Which devices will work?

According to Disney's own press release, the following devices will work with Disney+:

  • Apple (iPhone, iPad, iPod touch and Apple TV, and fully integrated with the Apple TV app; customers can subscribe to Disney+ via in-app purchase);
  • Google (Android phones, Android TV devices, Google Chromecast and Chromecast built-in devices);
  • Microsoft (Xbox One);
  • Sony / Sony Interactive Entertainment (all Android based Sony TVs and PlayStation 4);

That seems to tick off most people's devices but its been suggested by Tom's Guide some Android laptops, like the Chromebook, won't be able to stream the content due to only being Widevine L3. Disney has since refuted this.

Gizmodo Australia has reached out to Disney to confirm which devices will be able to stream Disney+. It declined to comment.

This article was originally published on October 24.

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