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Tech & Science Salesforce to use Amazon's cloud for call center services

19:43  19 november  2019
19:43  19 november  2019 Source:   reuters.com

Salesforce signs a big new deal with Microsoft's cloud to power one of its core products

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The company logo for Salesforce.com, Inc. is displayed on a screen on on the floor of the NYSE in New York© Reuters/BRENDAN MCDERMID The company logo for Salesforce.com, Inc. is displayed on a screen on on the floor of the NYSE in New York

(Reuters) - Business software provider Salesforce.com Inc said on Tuesday it would use Amazon.com Inc's artificial intelligence for its customer service offering.

The partnership brings Salesforce and Amazon into more direct competition with call center technology providers such as RingCentral Inc. RingCentral has built out cloud technology for call centers and recently executed a deal to supply Avaya Holdings Corp, which was evaluating sale or merger options after struggling to build out similar technology on its own.

Salesforce just announced a bunch of new tools to help businesses know everything about their customers across sales, service, and marketing

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Artificial intelligence is a closely fought front in the battle to provide cloud services. Amazon and Microsoft Corp are the biggest players and others are mounting challenges.

Salesforce just announced a bunch of new tools to help businesses know everything about their customers across sales, service, and marketing

  Salesforce just announced a bunch of new tools to help businesses know everything about their customers across sales, service, and marketing R.O.B. (Robotic Operating Buddy) had a critical role in introducing the Nintendo Entertainment System (NES) back in 1985, it was an accessory that had only 2 compatible games that required to be played using CRT TVs so it was made completely obsolete by modern HDTVs. Thanks to the people at Adafruit and the NintendoAge and AtariAge forums that helped decode R.O.B.'s commands and shared with the community we at Croxel came up with a way to control, without invasive modifications, our beloved R.O.B. Adafruit controlling R.O.B. article: https://learn.adafruit.com/controlling-a-classic-nintendo-r-o-b-robot-using-circuit-playground-express/overview Atariage forum: https://atariage.

Last week, Salesforce announced it would use Microsoft's Azure for some of its marketing services.

For Salesforce, Amazon Web Services will turn the customer's spoken words into text, where it can be translated into different languages or analyzed to determine whether the customer is angry or satisfied.

From there, Salesforce's software can recommend answers to the customer's questions.

Bret Taylor, Salesforce's president and chief product officer, said the practical effect of the software could be as simple as not having to put a customer on hold.

For instance, he said, when a customer calls an insurance company to ask the size of a policy's deductible, the software can fish it out of the system automatically.

(Reporting by Stephen Nellis in San Francisco; Editing by Christopher Cushing and Lisa Shumaker)

Amazon Quietly Reveals Plan To Put Alexa In Almost Everything .
Just when you thought Alexa wasn’t integrated into enough stuff, Amazon has casually announced a new way to add the artificially intelligent voice assistant to even the cheapest, dumbest things. The new technology is capable of running Alexa with the most basic processors and less than 1MB of memory. That means you might soon mean your light switches, your toaster, and even your toothbrush might start listening to you. The news isn’t altogether surprising. Amazon made it clear at its September hardware event that it has every intention of making it cheap and easy-to-install Alexa devices throughout your home and even on your body.

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