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Tech & Science Commonwealth Bank issues urgent warning over phishing scam hitting customers' inboxes across Australia

22:45  03 december  2019
22:45  03 december  2019 Source:   dailymail.co.uk

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a group of people standing next to a woman: An urgent warning has been issued to Commonwealth Bank customers after an email scam requiring customers to log in has been detected (stock)© Provided by Daily Mail An urgent warning has been issued to Commonwealth Bank customers after an email scam requiring customers to log in has been detected (stock)

An urgent warning has been issued to Commonwealth Bank customers as an email scam hits thousands of inboxes across the country.

The scam, which always contains the words 'CommBank', was detected last week by anti-virus software company Mailguard.

Customers get an email asking them to verify recent transactions on their card.

Customers who click on the transaction details link are taken to a bit.ly page address by 'commbonk'.

When they login, they instantly give cyber-criminals access to their bank details.

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A Commonwealth Bank spokesman said despite all the resources it has dedicated to stopping scams, some 'may still occur'.

'We encourage our customers to stay vigilant and look out for fraud and scams,' the spokesperson told 7NEWS.com.au.

'We offer our customers the benefit from our 100 per cent guarantee against online fraud where they are not at fault.

'Where there is fraudulent activity, our process is to fully reimburse our customers as quickly as possible to minimise inconvenience.'

a screenshot of a cell phone: A Commonwealth Banks spokesperson told 7NEWS.com.au despite all the resources they have dedicated to stopping scams some 'may still occur'. Scam email pictured© Provided by Daily Mail A Commonwealth Banks spokesperson told 7NEWS.com.au despite all the resources they have dedicated to stopping scams some 'may still occur'. Scam email pictured

A blog post shared by Mailguard about the phishing scam said the biggest signs the email is not authentic is spelling errors - and the fact it doesn't take you to the Commonwealth Bank website.

'This is another reminder for those who utilise online banking, to pay close attention to the emails they receive from their banks,' the post read.

'To best protect yourself, it is imperative that you do not click any link contained within an email, especially if it does not address you by name.'

Anyone who believes they have been scammed is urged to contact Commonwealth Bank.

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