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Tech & Science Business customers can keep removable Surface SSD in the event of a warranty claim.

19:10  08 april  2020
19:10  08 april  2020 Source:   drwindows.de

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Surface SSD © Provided by Martin Geuss (Blog Dr. Windows) Surface SSD

The Surface Laptop 3 and the Surface Pro X are the first two devices from the Surface series, in which the replace built-in SSD leaves. Such an option was primarily required by business customers who saw sensitive data at risk when they had to send in a defective device for service.

The desire for a simple memory upgrade was not fulfilled with this new option. First, Microsoft uses a proprietary format for the Surface SSDs, second, the SSDs are not available for purchase individually.

With the announcement of the " Surface Drive Retention ", Microsoft has now made it clear what it is all about: namely not to be able to easily replace the SSD, but to replace the device without the SSD.

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business customers who buy Surface devices and opt for the optional service "Microsoft Complete" are allowed to remove the SSD from the Surface Laptop 3 and Surface Pro X and return the device without an SSD. In exchange, they receive a new or refurbished device - with an SSD. Customers can then decide whether to safely dispose of the old SSD and replace the replacement device, or whether to reinsert the old SSD in the replacement device.

However, Microsoft expressly assumes no liability for damage caused when installing and removing the SSD.

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