Tech & Science Study: Consumers 'reservations about AI are decreasing

14:11  28 september  2020
14:11  28 september  2020 Source:   t3n.de

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A new global study reveals that while consumers are optimistic about the benefits of Artificial Intelligence ( AI ), they also express fear and confusion about how businesses use AI to engage them today. AI is poised to transform everyday life, including how consumers interact with businesses.

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Studie: Vorbehalte der Verbraucher gegen KI nehmen ab © Willyam Bradberry / shutterstock Study: Consumers' reservations about AI are decreasing

According to a study, people in Germany are no longer as skeptical about artificial intelligence (AI) applications as they were before three years ago.

In a survey by the digital association Bitkom published in Berlin on Monday, around two thirds (68 percent) said that they see AI as an opportunity. Only 29 percent of those surveyed said they were more likely to see the technology as a danger. In a survey in 2017, supporters and skeptics were still tied.

The acceptance of AI varies greatly depending on the area of ​​application. For example, 75 percent of people in Germany support employment in nursing, 73 percent in offices and authorities, 67 percent in medicine and 54 percent in HR departments. However, almost half of those surveyed (49 percent) fear that an AI will reject applicants for no objective reason, because the algorithm discriminates against certain people. When it comes to caring for young children, only 38 percent believe that AI should be used.

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Recent surveys, studies , forecasts and other quantitative assessments of the progress of AI , highlighted the growth in consumers ’ acceptance of chatbots; questions about medical AI algorithms missing the worst patient outcomes; and new predictions about the future of AI and work.

Role in traffic remains controversial

The question of which role AI should play in traffic is controversial. Three quarters (76 percent) assume that AI-supported warning systems in cars will have established themselves in the next ten years. 60 percent expect self-driving buses to break through on the roads within ten years. But only 44 percent expect self-driving underground or suburban trains, 39 percent long-distance trains and 37 percent self-driving delivery vans. 30 percent can imagine autonomous cars on German roads within ten years. In contrast, only six percent expect autonomous passenger aircraft to fly in the next ten years, although autopilot systems are already playing a major role in this area.

When the AI ​​takes over the steering wheel completely, many people see it as black: only one in three (36 percent) says that self-driving cars would avoid serious accidents and many deaths. But significantly more (57 percent) assume that self-driving cars will lead to more serious accidents with many deaths. "The additional security is one of the most important reasons for the development of autonomous vehicles," said Bitkom President Achim Berg. He referred to the official accident statistics: “Currently 9 out of 10 accidents with injuries or deaths in Germany are caused by human error.”

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Berg called for a change of course in handling data so that Germany could take on a global leadership role in artificial intelligence. "As a model, data availability and data sovereignty must replace data economy," said the Bitkom President. Demands for independent AI regulation testified to a false image of artificial intelligence. "Regulation should always affect an application and its effects, not the technology as such," emphasized Berg. “We don't need an algorithm TÜV.” Dpa

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