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A child's car seat worth £150 was destroyed on an easyJet flight after it was put in the hold on a flight from Italy.
Joanne Bolton arrived back in Liverpool from Venice and found the top of the seat had been ripped off, there was a hole in the back and it was covered in scuff marks.
It was so mangled that she could not get her child home safely to Euxton, Lancashire, and had to call a family member to bring her another one.
EasyJet have now launched an urgent probe into how it happened and say they are liaising with their 'ground handling partners at Liverpool and Venice.'
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Ms Bolton posted snaps of the destruction online with the caption: 'This is the state of my little boy's car seat.
'The form I have been given to fill in online won't work as it's only for luggage, not seats, and it also left me unable to get my child home safely, without having to trail out a family member to lend me their child's seat to come home.
'Also after a holiday I don't have almost £150 to replace it. I really need to be reimbursed asap as I now can't take him out.'
Speaking today, Joanne said she was told she might have to wait for 14 days to receive her refund.
She said: 'It is not great that I was expected to leave the airport like that though or that I have to wait up to two weeks for the money back.
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How do travellers claim for compensation if luggage is damaged on a flight?
You have the legal right to claim compensation from the airline if your checked in luggage is delayed, lost or damaged.
If you have travel insurance or home contents insurance that covers luggage, you’re likely to be better off making an insurance claim instead.
You’ll probably get more money and find it easier to claim this way.
If your baggage is damaged, you should report upon arrival at the airport.
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Most airlines have a dedicated baggage desk within the baggage claims area.
You may receive a Property Irregularity Report (also known as PIR.)
You will also need to put in a written claim to the airline within seven days.
Having a PIR is no guarantee that the airline will accept your claim. If the airline accept your claim, they may pay for your baggage to be repaired, or may provide replacement baggage.
You must report the fact that your luggage has been lost, delayed or damaged at the airport and keep a copy of the Property Irregularity Report which staff of the airline will complete. To make a claim you must then contact the airline in writing.
If you’re not getting anywhere with the airline you can take your claim further, and can complain to the Civil Aviation Authority.
Source: Civil Aviation Authority
'The lady did say she is going to see about getting emergency seats put behind the desk though in case it happens again.'
The images how the top of the car seat appears to torn off, with the back of the head rest having a massive hole in the middle. As well as the back of the head rest, the back of seat looks severely scratched.
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As an easyJet representative tried online to help Joanne but ended up making the situation worse, writing that it was possible 'you would need to take the second option for the damaged luggage team to collect and repair the item'.
Meg Hill responded online: 'You can't repair a car seat like that. I can't believe you're endangering a child's life like this.'
Lisa Sal said: 'You cannot repair a car seat. Even if you have a slow moving accident - 20mph or so - you should always change the car seat because the integrity is compromised. This is ridiculous.'
A spokeswoman for easyJet: 'We are very sorry Ms Bolton's car seat was damaged in transit from Venice to Liverpool.
'We know how crucial it is for families travelling with us that items like this are well cared for.
We immediately contacted Ms Bolton when she raised the issue with us to apologise for her experience and we have provided a refund of £150.
'We are urgently investigating this with our ground handling partners at Liverpool and Venice.
'On average we fly more than 1500 flights per day across more than 30 countries and incidents of this type are extremely rare.'
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