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World The Holiday Guru answers traveller queries

15:06  08 august  2020
15:06  08 august  2020 Source:   dailymail.co.uk

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The Holiday Guru solves traveller queries . By Daily Mail Reporter. Published: 11:46 BST, 24 February 2020 | Updated: 11:48 BST, 24 February 2020. The Holiday Guru is always on call to answer your questions. This week finding budget hotels in Helsinki and plotting driving routes to

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The Holiday Guru is always on hand to answer your questions.

This week issues tackled include Iceland's travel rules and restrictions, which holiday firms will have future cover for COVID-19 and how to get a refund on a cancelled cruise.

Q. In March, I purchased a Staysure insurance policy for £1,377.98 to cover a 65-night cruise to South America in January 2021. As the voyage called at three Brazilian ports, our cruise company said we could transfer to another trip. Now we intend to go on a later journey over a much shorter period, so we do not need the insurance. I phoned Staysure to ask for a refund, but it will only offer a credit. Do you have any advice?

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The holiday guru has stepped up to the plate once more to answer your queries . This week's topics include post-Brexit travel , elephant sanctuary recommendations and flights to Lourdes. Q. Could you recommend an elephant sanctuary in Thailand where we could interact with the animals?

The Holiday Guru is always on hand to answer your questions. This week issues tackled include From new passports to airline refunds, we can help: The Holiday Guru answers traveller queries . Q. My wife and I travelled to Cyprus in February and we were due to fly home from Paphos on March

Mrs Sue Nunn, via email.

a rocky island in the middle of a body of water: A reader asks the Guru how they can get a refund on travel insurance now they have cancelled their 65-night cruise to South America © Provided by Daily Mail A reader asks the Guru how they can get a refund on travel insurance now they have cancelled their 65-night cruise to South America

A. Before the pandemic, usual practice was for insurers to allow a ‘cooling off’ period of up to two weeks. Now, however, the industry is shifting tack. The Association of British Insurers says many firms will now offer either a full or a partial refund to customers in your position.

Yet Staysure is not doing this, instead offering to move the existing policy up to 18 months ahead, or issue credit vouchers for use in the next 36 months. If you remain dissatisfied, make a formal complaint to the underwriter, rather than the broker. If you are unhappy with their response, or they don’t make one, you can take your complaint to the Financial Ombudsman Service (financial-ombudsman.org.uk).

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If you need advice, the Holiday Guru is here to answer your questions and provide tips for your precious time off. We will do our best to answer your queries but we can’t reply to every enquiry. Please do not send in any original documents. We look forward to hearing from you.

The Holiday Guru is always on call to answer your questions.This week he also provides recommendations on where to stay in the Dominican Republic and the Caribbean Advice on a non-beach trip to Egypt and how to get to the Dead Sea: The Holiday Guru solves traveller queries .

The Foreign and Commonwealth Office advises against all sea-going cruise trips at present, but this could change (gov.uk).

Q. We are waiting for a refund for a cancelled Princess Cruises trip booked through Tui for March and costing more than £10,000. First, we called the firm but, after holding for three hours, were cut off. I was contacted on June 18 and told I would be refunded within 28 days. After 30 days, I went into a Tui shop and was told that it was 28 working days. Then I emailed the executive team, without reply. Can you help?

Beverly Demirhan, via email.

A. The delay may have been caused by the fact that the trip was with a third party: Princess Cruises, not Tui. But this is no excuse. Your refund has now been put through. The Package Travel Regulations say refunds for cancellations must be paid in 14 days. A Tui spokesperson, says: ‘We apologise for the delay.’

Q. We have a holiday in Iceland booked for September 6. What restrictions and rules are in place?

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The Holiday Guru is always on call to answer your questions. This week's coronavirus-related queries include rights surrounding a cancellation rate on a boat holiday in Amsterdam, getting refunds on travel insurance and what happens to holiday bookings if travel restrictions are tightened. Q. Due to the

The Holiday Guru is always on call to answer your questions. This week coronavirus-related queries include British Airways' rebooking policy, claiming money back on travel insurance and rights surrounding a 'non-refundable' deposit on a holiday lodge in Scotland.

Iain Gentles, via email.

a large waterfall over a body of water: Another reader wants to know what travel restrictions and rules are in place in Iceland © Provided by Daily Mail Another reader wants to know what travel restrictions and rules are in place in Iceland

A. You must either take a Covid test on arrival or quarantine for 14 days. Covid tests cost £51 and can be booked in advance via covid.is/categories/tourists-travelling-to-iceland. A free second test four to six days after arrival is also required if you intend to stay for longer than ten days. There is no return quarantine. See gov.uk for more information.

Q. How can I find out which holiday firms will have future cover for Covid?

Bernie Maxwell, via email.

A. Consumer champions which.co.uk have a list. Click on ‘Coronavirus latest advice’, then ‘The travel companies you can trust with your holiday’.

WE'RE HERE TO HELP

If you need advice, the Holiday Guru is here to answer your questions. Please email them to holidayplanner@dailymail.co.uk — and include your contact details.

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