World Emergency Numbers Failure: Orange will publish the results of its internal survey this Friday

10:25  11 june  2021
10:25  11 june  2021 Source:   ouest-france.fr

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This internal investigation "aims to identify the precise causes of this incident, to study the alert process and to issue recommendations to draw all the necessary lessons," recalls in his press release Monday. The government, for its part, announced on Friday the launch of an audit "to control the security and Its conclusions are expected within two months. Wednesday evening, the numbers 15 (Samu), 17 (police), 18 (firefighters) and 112 (single European number ) were inaccessible or very difficult to reach everywhere in France, forcing people to renew their call or use direct lines 10 figures put in place as a

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Le siège d'Orange, à Issy-les-Moulineaux. © Gonzalo Fuentes / Reuters The orange seat, to Issy-les-Moulineaux.

Ten days after the breakdown that affected the emergency numbers in France, the Orange telephone operator will communicate this internal survey on Friday afternoon.

The Orange telephone operator will publish on Friday, June 11 the results of its internal investigation, after the emergency numbers' failure last week during which at least five deaths occurred , including that of a child of 28 months in Vendée.

For several hours on June 2nd at the end of the day, the numbers 15, 17, 18 and 112 were for many French inaccessible or reachable only after multiple attempts, a failure that has unpublished affected all the country.

French govt summons telecom chief over emergency line breakdown

  French govt summons telecom chief over emergency line breakdown The French government on Thursday summoned the head of the Orange telecom operator after a network outage that left people unable to reach emergency services, possibly causing three deaths. On Thursday, the operator said the network had been up and running again since midnight but was still being monitored while alternative emergency numbers remained available. Problems were reported across the country from 6 pm, causing havoc for emergency services.

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All emergency numbers can be called free of charge from landlines, public telephones and mobile telephones. The old numbers for fire (01), police (02), ambulance (03), gas (04) and anti-terror (05) are still active, but it is planned to phase all calls over to the new number . The ministry responsible for coordinating all emergency services including those listed above, in addition to mountain rescue services and disaster centres, is the National Crisis Management Centre (Ministerstvo Chrezvichaynih Situatsii Rossii / ? ? ? ?

Orange's internal investigation aims to identify the specific causes of this incident, to study alert processes and make recommendations to draw all the necessary lessons, had recalled the ex- France Telecom, historically responsible for redirecting emergency calls. The first explanation advanced by the group had been a software failure.

"At 99.9%, it is a failure"

This survey is distinct from the audit of the security and integrity of the network and the Orange services requested by the Government, and piloted by the National Information Systems Security Agency (ANSSI); Its conclusions are expected within two months.

Guillaume Poupard, the Director General of the ANSLI, however, already confirmed Thursday that a technical breakdown and not a cyber-attack was at the origin of the failure of the emergency numbers.

France probes deaths linked to emergency line outage

  France probes deaths linked to emergency line outage A seven-hour breakdown of emergency phone line numbers in France was linked Thursday to up to three deaths, including that of a 63-year-old man who was unable to hail an ambulance after suffering a heart attack. An investigation has been opened in the western Morbihan region after a man who had suffered a heart attack died in hospital in the town of Vannes after being driven there by his spouse. The patient and his family tried several times to call an ambulance on the usual number, local officials and the prosecutor's office said, though the hospital said it was too early to blame the delays as the cause of death.

A number of cyber-security researchers, including firms contacted by the BBC, have speculated that the cyber-criminal gang could be Russian, as their software avoids encrypting any computer systems where the language is set as Russian. Mr Biden said that the US government was concerned about this aspect of the cyber-attack. "I'm gonna be meeting with President Putin and so far there is no evidence, based on our intelligence people, that Russia is involved," he said. "Although, there's evidence that the actors' ransomware is in Russia - they have some responsibility to deal with this ."

In many countries, dialing either 1-1-2 (used in Europe and parts of Asia) 1-1-1 (used in New Zealand) or 9-1-1 (used in the Americas) will connect callers to the local emergency services.

I had a meeting on Thursday morning with the various state services as well as arrange, he explained when presenting the ANSSI Annual Activity Report. At 99.9%, it's a failure, it is even clearly identified, "he said.

It is imperative to continue to develop the control of these telecommunications systems, both in the face of failures, to the equipment that dysfunction, which "buguate", but also against the attacks, he stressed.

Audition to come from Stéphane Richard at the Assembly

the CEO of Orange Stéphane Richane , who had submitted public excuses just after the incident, must also be auditioned next Wednesday by the Committee on Economic Affairs of the Assembly national.

We want to understand what could happen and make sure that it will not happen again, stresses with the AFP the member Lrem Roland Lescure, who presides this commission.

The state has a very clear load notebook vis-à-vis Orange. Obviously, he was not respected, said this parliamentarian on France Info.

The failure had caused strong political reactions, and renewed the debate on the system of emergency numbers, some actors want the merger, without knowing whether such a merger would have really resolved the failure faster. The authorities had put in place 10-digit alternative numbers to reach the relief, numbers that had to be found on the Internet and on social networks.

We deplore victims who are likely to have been caused by this serious incident, "said Prime Minister Jean Castex last Friday, specifying that he voted obviously with what the investigations say, including the judicial investigations which are open.

To date, five suspected deaths have been found in Morbihan, Haute-Saone, Vendée, on the island of Reunion, and in Bouches-du-Rhône.

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usr: 0
This is interesting!