Canada: 'I've been cheated,' says senior with $1,400 Bell prepaid cellphone credit - - PressFrom - Canada
  •   
  •   
  •   

Canada'I've been cheated,' says senior with $1,400 Bell prepaid cellphone credit

22:25  30 april  2019
22:25  30 april  2019 Source:   cbc.ca

'Saved By The Bell' cast reunites 30 years after show premiered

'Saved By The Bell' cast reunites 30 years after show premiered Mark-Paul Gosselaar, Mario Lopez, Tiffani Thiessen and Elizabeth Berkley all met for dinner, and it was epic.

Edna Baker, 88, says she spoke to eight different Bell people about her $ 1 , 400 prepaid cellphone credit , but she's had no luck getting the matter resolved. She said she first discovered the credit on her bill when she got a notice from Bell that her existing phone would soon be obsolete.

Edna Baker, 88, says she spoke to eight different Bell people about her $ 1 , 400 prepaid cellphone credit , but she's had no luck getting the matter resolved. She said she first discovered the credit on her bill when she got a notice from Bell that her existing phone would soon be obsolete.

'I've been cheated,' says senior with $1,400 Bell prepaid cellphone credit© Christopher Gargus/CBC John Lawford with the Public Interest Advocacy Centre says Canadians need better protection when it comes to prepaid cellphone accounts.

An 88-year-old Nova Scotia woman's battle with Bell Canada over credits on her prepaid cellphone account has prompted more complaints about the company and questions about inconsistencies in how Bell treats its customers.

Theresa Smith of Milford, N.S., accumulated almost $1,000 in credits on her cellphone because her plan provided her with a regular number of minutes each month for $17.25. If the minutes went unused, the money was rolled over into the following month.

'Mother' Theresa takes on Bell for refund of almost $1,000

'Mother' Theresa takes on Bell for refund of almost $1,000 A Nova Scotia senior who seldom used her cellphone is trying to recover money from Bell, after automatic debits to pay for the service added up to a credit of close to $1,000.

'Makes me angry': Big telcos' service fees concern wireless customers and the CRTC: ' I ' ve been cheated ,' says senior with $ 1 , 400 Bell An 88-year-old Nova Scotia woman's battle with Bell Canada over credits on her prepaid cellphone account has prompted more complaints about the

' I ' ve been cheated ,' says senior with $ 1 , 400 Bell prepaid Apr 30, 2019 - An 88-year-old Nova Scotia woman's battle with Bell Canada over credits on her prepaid cellphone account has prompted more complaints

Bell refused to refund Smith, offering instead to stop the automatic withdrawals from her credit card, and use the existing credit to pay for her prepaid cellphone going forward. The credit was expected to cover the next 4½ years.

After CBC News contacted Bell, the company said as a goodwill gesture it would allow Smith to use the credit to pay for her home Bell services. A Bell spokesperson pointed out that the terms and conditions of prepaid service clearly state that credits are non-refundable. The spokesperson also said since those accounts are prepaid, customers do not receive statements or bills.

West Ship Harbour, N.S., resident  Edna Baker, 88, can relate to Smith's situation. She carries her cellphone in case of an emergency while driving and makes her payment by automatic debit each month. Baker's credit totals $1,402.

A chunk of Bell Island cracked off, and photos show more could fall

A chunk of Bell Island cracked off, and photos show more could fall The rock collapse happened on Apr. 19, 2019, and one resident of Bell Island thinks that's what people heard around Conception Bay.

Yvonne Colbert is CBC Nova Scotia's consumer watchdog. If you know someone who has a monthly pre - paid account with Bell it's worth checking to see how much credit they have built up.

' I ' ve been cheated ,' says senior with $ 1 , 400 Bell prepaid Apr 30, 2019 - An 88-year-old Nova Scotia woman's battle with Bell Canada over credits previous position was that customers with prepaid cellphone plans

'I've been cheated,' says senior with $1,400 Bell prepaid cellphone credit© Provided by Canadian Broadcasting Corporation David Baker

"I should be eligible because a precedent has now been set," Baker said.

She said she first discovered the credit on her bill when she got a notice from Bell that her existing phone would soon be obsolete. She called the designated number and was offered a more expensive package, which she declined. At that time, Baker was told she had accumulated over $1,000 in credit on the account.

She said she asked for the credit to be applied to her landline and was promised a call back, but never heard back from the company.

After reading Smith's story, Baker said she was shocked and called Bell immediately. Over the next day and a half, she spoke to eight different people, none of whom could help her.

"I just feel it's really unfair and I've been cheated," Baker said.

'It could take forever to get that money back'

She said Bell did offer to stop the automatic debits and apply the credit to her cellphone, but she said no.

Evacuations continue in western Quebec as Bell Falls Dam threatens to fail

Evacuations continue in western Quebec as Bell Falls Dam threatens to fail The effort to clear people out of the area below the Bell Falls Dam in Quebec's western Laurentians continues today as officials remain on high alert. The worst flooding ever along the Rouge River led to a mandatory evacuation Thursday. Water has been rushing over the 104-year-old dam at alarming rates, testing the limits of its structural integrity and ability to hold back the powerful river. "Nothing happened last night, and we put in place some equipment that allows us to follow the flow of the river," said Hydro-Québec spokesperson Francis Labbé said Friday.

She said she quit school because she did not want to run into Summerell. She told the court that she later became addicted to cocaine, attempted suicide and has been diagnosed with post-traumatic stress disorder. ' I ' ve been cheated ,' says senior with $ 1 , 400 Bell prepaid cellphone credit .

He said the city should consider short-term accomodations where the owner doesn't live on site as commercial enterprises, which are not allowed in residential neighbourhoods zoned such as his. ' I ' ve been cheated ,' says senior with $ 1 , 400 Bell prepaid cellphone credit .

"The credit is so high and I'm 88 years old. It could take forever to get that money back," she said, adding she'd be 92 before it was used up.

Baker asked, like Smith, to have the credit applied to her home Bell service, but she was told that wasn't possible.

"I don't think you can treat one person one way and somebody else another," she said. "We're all customers and we're all paying very dearly for the service."

'I've been cheated,' says senior with $1,400 Bell prepaid cellphone credit© Provided by Canadian Broadcasting Corporation Steve Lawrence/CBC

Dartmouth, N.S., resident Terry Fraser can sympathize with Baker. His parents are 86 and 91, and both have a cellphone for emergencies. They've had them for 10 years and seldom use them.

Their credit card is automatically debited $11.50 per month for each phone.

When they received a notice their phones were becoming obsolete and they needed to contact Bell, Fraser called on behalf of his parents. He learned they had combined credits amounting to over $2,800.

"I was floored by the amount," Fraser said.

'I've been cheated,' says senior with $1,400 Bell prepaid cellphone credit© CBC CBC

He was offered another plan that included services his parents don't need, so he declined. He was told they might be able to offer a 12-month payment holiday on the automatic monthly withdrawals. Fraser then asked that the credit be applied to the home Bell service for his parents.

Old scam with new twist targets vulnerable Albertans, B.C. college caught in the middle

Old scam with new twist targets vulnerable Albertans, B.C. college caught in the middle The fake cheque scam is making the rounds in Alberta.

Dube said he and Craig will work on an action plan with Kinsella for the coming year. "I think he will hit the ground running to a certain extent, but if you look at his career, he started with boots on the ground," said Dube. ' I ' ve been cheated ,' says senior with $ 1 , 400 Bell prepaid cellphone credit .

"It's like a wave of happiness just hit us," said Provost, who spent Wednesday answering a phone that began ringing off the hook. Man found guilty of exploiting elderly aunt ordered to pay back 5K. ' I ' ve been cheated ,' says senior with $ 1 , 400 Bell prepaid cellphone credit .

Fraser said the answer was an emphatic no, and he received the same response when he asked for a partial refund.

Fraser acknowledges the family should have been aware of the terms surrounding the phones, which were purchased 10 years ago.

"I understand they pay for the privilege to have a phone, but a portion also goes to pay for their minutes and they're not using them," he said.

'Lack of empathy'

Fraser said it's Bell's unwillingness to reach a solution that upsets him most.

"I just can't get over the lack of empathy for two elderly, loyal Bell customers and no desire to offer solutions and come to a reasonable outcome," Fraser said.

On Monday, Bell told Fraser they would suspend the monthly charges and use the credits until they were all used up.

Fraser said this option is better than the 12-month payment holiday that was previously offered by Bell.

'I've been cheated,' says senior with $1,400 Bell prepaid cellphone credit© Provided by Canadian Broadcasting Corporation Will Muir

Will Muir had a very different outcome dealing with Bell when he took over power of attorney for his aunt, Margaret Goosen, who suffers from dementia. He discovered Bell had been charging her on a monthly basis for over 12 years. She had a credit of $3,403.11 on her prepaid cellphone, which began what he called "a long fight."

"My main complaint was that they couldn't tell me when the phone was last turned on, which I suspect was over 10 years ago," Muir said.

Residents forced from homes near Bell Falls Dam may not be allowed back for days

Residents forced from homes near Bell Falls Dam may not be allowed back for days The water levels must decrease and the dam must be inspected before people can return home said a spokesperson for Hydro-Québec.

' I ' ve been cheated ,' says senior with $ 1 , 400 Bell prepaid cellphone credit . North-end Halifax residents call for local Airbnb regulations.

It said vaccination is one of the most cost-effective ways of avoiding disease and currently prevents two to three million deaths a year. ' I ' ve been cheated ,' says senior with $ 1 , 400 Bell prepaid cellphone credit . 'Real work for real pay ' at heart of new store hiring people with disabilities.

He notes that when he took over his aunt's finances, he was unable to pay her Bell landline for two months. During that time, he said Bell sent three letters, the last of which threatened to terminate service if the bill wasn't paid.

"I miss two payments on her landline and they sent me three letters. A phone isn't used in over 10 years and they don't send one notice. That was my complaint to Bell," Muir said.

In the end, Bell refunded the entire amount by cheque.

Bell's response

Bell did not respond to a CBC News interview request and instead issued a statement.

"All goodwill gestures are handled on an individual basis, and take into account a variety of factors including unique customer circumstances," spokesperson Isabelle Boulet wrote.

She said many customers choose to top up their prepaid accounts with pre-authorized payments as a convenient way to ensure they have seamless access to their service. Boulet said that allows customers to use any leftover funds from the previous month for future usage. She reiterated that credits for future usage are not refundable as outlined in the terms of service.

"Topping up prepaid accounts before the expiry date each month is voluntary," Boulet said.

"Customers can always top up after the expiry date, but any unused funds from the previous month would not be rolled over for future use."

Concern over prepaid cellphone credits with Rogers

Bell isn't the only telecommunications company immersed in controversy over credits on prepaid wireless accounts.

Last year, the Public Interest Advocacy Centre (PIAC) filed an application with the CRTC questioning Rogers' proposal to cap credits on prepaid cellphones to $150, meaning any amount over $150 would be wiped out. Rogers recently indicated it will not implement that measure at this time and PIAC is waiting for the CRTC's ruling on the matter.

Toronto police arrest man in string of retirement home thefts

Toronto police arrest man in string of retirement home thefts Toronto police have made an arrest after jewelry, money and other valuable items were stolen from retirement homes this month. Police detailed two incidents in their news release Tuesday. On April 6, just before 6 p.m., a man entered a senior living residence in the Yonge St. and Davenport Rd. area, checked the top floor of the building and began looking for places to break in, police said. The man checked the doorknobs of almost all units on the floor and did this on the other floors as well. The man then broke into one of the units and stole money and credit cards, police allege. A second incident took place April 13 just after 11 a.m., police said.

Dahl said for a long time, many librarians kept a box of granola bars in their desks for children who were hungry. "It's been interesting having kids say that their mom is less stressed because she knows they're getting a snack ' I ' ve been cheated ,' says senior with $ 1 , 400 Bell prepaid cellphone credit .

Saulnier said she will continue to train hard during the off-season and enjoy some time at her new Halifax condo. She's confident she'll have a team to play for in the fall. ' I ' ve been cheated ,' says senior with $ 1 , 400 Bell prepaid cellphone credit .

"The problem is, unfortunately, starting to get chronic and I would encourage the CRTC to give us a ruling because that will help clarify what happens to balances," PIAC's executive director, John Lawford, told CBC News.

His group has been waiting for more than a year for the CRTC to issue a decision.

'I've been cheated,' says senior with $1,400 Bell prepaid cellphone credit© Provided by Canadian Broadcasting Corporation Will Muir

Lawford said PIAC believes customers who carry a balance on prepaid cellphones should receive written statements on a regular basis. He also said there should be a cap on how much credit can be built up. When it reaches a designated amount, Lawford believes the automatic debits should stop until the credit is used.

He noted the CRTC's previous position was that customers with prepaid cellphone plans — regardless of the company — were paying for monthly access to a service and they should use their credits or lose them.

Lawford suggests people who are upset about their credit buildup file a complaint with CCTS, an independent, industry-funded agency set up by the federal government to resolve complaints from consumers about their phone, internet and television services.

MORE TOP STORIES

Read more

Alonsa residents concerned after Alert Ready test fails to reach their cellphones.
People living in a Manitoba community hit by a fatal tornado last summer did not receive a message from the national alert system during Wednesday's Canada-wide public test. The live test of the Alert Ready system was supposed to result in texts and alarms going to cellphones, televisions and radios across the country yesterday afternoon. Stan Asham, reeve of the rural municipality of Alonsa, saw the alert on TV, but neither he nor his wife got it on the phones. "I was in the house because I'm sick, that's why I was here. But if I had been away or something, I don't know," he said.

—   Share news in the SOC. Networks
usr: 0
This is interesting!