‘These are my legs’: B.C. man says WestJet dragging its feet to repair wheelchair
Mitch Stark says his chair, which used to allow him to stand upright, was dropped by employees on three separate flights.Mitch Stark moved from Toronto to Vancouver earlier this year. Between May and August, he flew between the two cities on three flights operated by WestJet.
Travellers' rights - flight delays , cancellations and overbooking ( passengers unable to fly on flight they Air passenger rights . UK decision to invoke Article 50 of the TEU: More information. EU means the 28 EU countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark
Long Flight Delay ? You have the right to free meals and refreshments, two free phone calls, telex when the delay is five hours or longer, passengers may opt for reimbursement of the full cost of the This Regulation is applicable to all worldwide airlines when departure takes place within the EU and
Canadians are eagerly waiting for Dec. 15, when — under Canada's new air passenger regulations — airlines must start doling out compensation for delayed and cancelled flights.
But, unbeknownst to many Canadians, passengers can actually get compensation right now if they're delayed on a flight departing from Europe, courtesy of European Union regulations.
Isabel Freire of Toronto recently filed a claim for her ex-husband and two children after they were delayed for about three hours on a WestJet flight from London to Toronto. Last month, WestJet paid the three family members more than $2,500 total in compensation.
Vegas vacation ends in nightmare for London couple after Swoop cancels flight home
Vegas vacation ends in nightmare for London couple after Swoop cancels flight homeThe London, Ont., woman, 39, thought she had found a great deal for the flights to Las Vegas through discount airline Swoop. The round-trip airfare this fall was just over $300.
Cancelled and Delayed Flight Compensation: A Complete Guide to Know How to Claim. When your flight is delayed - or worse, cancelled - do you The EU Regulation 261/2004 is here to defend air passenger rights . Even though airlines don't advertise it, you can claim up to 600€ for your cancelled
Under EU Law, European air passengers have the right to ask for compensation for flight delays of more than 3 hours, or flight cancellations without prior notice, or if they were A flight is counted as delayed if the flight departs or arrives later than the scheduled time. Your Rights On Delayed Flights .
"I was pretty happy," said Freire. "Do your due diligence in terms of being aware of your rights," she advises.
Those EU rights will still be relevant when the Canadian rules for delayed flights take effect next month. That's because the EU regulations may cover a broader range of flight delays and, in some cases, net Canadians more cash.
Which rules pay more?
The first phase of Canada's air passenger regulations took effect on July 15. Covering all flights to, from or within Canada, the rules provide for up to $2,400 in compensation for passengers.
On Dec. 15,, including rules that large airlines — such as Air Canada, WestJet and Air Transat — must pay between $400 and $1,000 for applicable flights when passengers are delayed by three hours or more in reaching their final destination. The mandated amount for smaller airlines, such as Swoop, will range from $125 to $500.
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Thirty-one per cent of new buyers said they rented for a decade or more before purchasing a house. That's up from 22 per cent in 2018.Thirty-one per cent of recent first-time buyers surveyed by the federal housing agency said they rented a home for a decade or more before buying a property.
Flight Cancellation, Flight Delay or Denied Boarding? A summary of your rights as an Air Passenger in the European Union . The EU has set minimum standards for air passenger rights to compensation and assistance in the event of overbooking, cancellation or long delay of flights .
YES - EU passenger rights apply in this case if your flight is operated by a carrier licensed in an If this delay means that, you arrive at your final destination with a delay of more than 3 hours you may With cancelled/ delayed flights , you won't receive compensation if the cancellation/ delay was due to
For years, EU regulations have set out compensation rules for flight delays whichflying within or departing from EU countries. That means passengers are covered when flying from Europe to Canada on a Canadian airline, but not from Canada to Europe.
, passengers can collect between €250 and €600 ($366 and $880) when they're delayed by three hours or more in reaching their final destination. Typically, the longer the flight, the bigger the payout.
Passengers can choose which rules they want to apply to their case and that may require some research.
In some cases, the EU rules are more lucrative compared to the Canadian rules and vice versa. For example, a passenger delayed by five hours when flying from London to Toronto would collect $400 under the new Canadian rules or $880 under EU regulations. But if the passenger was delayed for more than nine hours, the Canadians rules would net the highest payout: $1,000.
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Delayed flight : What Are Your Air Passenger Rights . A flight delay can easily ruin your trip. While it may seem that there isn’t much you can do on The regulations for delayed flights within the US are very different. Unlike in the EU , American airlines are not obliged to pay compensation for delayed
Flight Delays - What are your rights for Compensation, Reimbursement or Refund? You are entitled to get compensation up to 0 for flight delays Airline delays or cancellations cause many problems to air passengers (including financial problems), but it can be caused due to a number of reasons.
What about mechanical problems?
In some cases, passengers may have a better chance of scoring compensation under the EU rules. The Canadian regulations state that airlines don't have to pay compensation for flights that are delayed due to uncontrollable factors such as bad weather, or mechanical problems discovered outside of routine maintenance checks.
Air passenger rights expert Christian Nielsen said mechanical issues are a common reason for delays, so that rule will exclude many delayed flights from being applicable for compensation.
"It's a huge caveat," said Nielsen, chief legal officer with, a Berlin-based company that pursues compensation claims for passengers and charges a fee if it's successful.
Nielsen said EU compensation rules also exclude flight delays caused by uncontrollable factors, however, they require airlines to pay up for delays caused by most mechanical issues.
"[Canadians] are better protected under EU law."
But in order for Canadians to take advantage of those regulations, they need to know that they exist.
Coquitlam woman says she was held ‘hostage’ over taxi fare dispute
"I felt like I was held against my will," said Carly Musgrave.It's a claim the cab company denies, while police say nothing criminal took place.
Flight Cancellation? You have the right to reimbursement of ticket cost, refreshments, meals or your flight is not arriving at the indicated final destination on your ticket, unless you agreed on re-routing to the original arrival airport or any airport serving the same town, city or region.
Long delays – if your flight is delayed by 5 hours or more, you are also entitled to a refund (But if My understanding of this European law is that it entitles passengers to compensation when flights But it just goes to show that it pays to know your rights since he basically got enough money for another
"Your ability to file a claim requires that you know you have rights," said Nielsen.
He said his company has served thousands of Canadian customers and they're often surprised when they receive compensation under EU rules.
"Some of them believe it's too good to be true."
Right to know
Freire of Toronto said her ex-husband had no idea that he and their two children were entitled to compensation after their flight from London to Toronto was delayed. Because she was aware, she filed a claim and WestJet paid out €600 per passenger.
Freire said WestJet should have informed passengers on the delayed flight of their rights.
"Companies have to be transparent and they have to respect their customers."
According to the EU rules, airlines must post information about EU passengers rights both online and at check-in, and delayed passengers must receive a written notice detailing their rights to compensation.
WestJet told CBC News that itand, in the case of the delayed London to Toronto flight in question, information flyers were distributed at the check-in area.
Freire said her ex-husband checked in online and received no information about compensation. But she did say that when she filed her claim, collecting the cash was easy.
"It's like they were expecting us."
Air Canada told CBC News that itfor notifying passengers. Air Transat also said it , but didn't indicate if it provides delayed passengers with written information about their rights.
1 dead, 1 injured in fatal crash at Canada-U.S. border .
A 73-year-old man from Burlington died in the crash, according to police.In a Twitter post, OPP Sgt. Kerry Schmidt shared news of the Highway 405 crash just after 3 p.m. on Wednesday.