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On Dec. 15, federal rules mandating compensation for delayed and cancelled flights finally take off. Here’s what you need to know about how the rules work and collecting compensation.On Dec. 15, new federal rules mandating compensation for delayed and cancelled flights will arrive in Canada.
Two men have been banned from PAL Airlines after making racist remarks to Indigenous passengers aboard a flight Monday from Happy Valley-Goose Bay to St. John's.
The remarks upset passengers aboard and sparked outrage on social media.
"One of them said, 'Here comes an Eskimo' and [an Inuit man] walked by and the other guy said, 'Can you smell him?'" passenger Peter Penashue, told CBC News.
Penashue, a former member of Parliament for Labrador, said he was sitting behind the men on the PAL flight and describes them as being drunk and loud. He and others aboard posted their thoughts about the incident as well as photos and a video of the men.
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In a statement Tuesday, PAL Airlines said the two men would be banned indefinitely from the airline's flights.
He said the men also made fun of the Innu-aimun language after hearing a woman speaking it on a phone.
"One of the guys up front said, 'That's a funny language' and the other guy, you know, mimicked the sound of Innu and then they all giggled and laughed," Penashue said.
Once the plane was on the ground in St. John's, Penashue said, he saw the men again in the airport terminal.
"These two men came out of the washroom and obviously they knew I was talking about them," he said. "One of them called out really loud you know, to be heard and he said, 'I'm not f--kin' apologizing for anything.'"
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Penashue said the whole experience left him frustrated and angry.
"What do you do? I mean, you can't change people like that," Penashue said.
Penashue said he wasn't sure if anyone brought the issue up with the flight attendants but said he did receive a call from PAL on Tuesday. He said he told the representative the two men should be banned from getting on PAL flights ever again.
"And No. 2: drinking has to cease on planes.… There's just no room for that kind of behaviour."
I never thought I'd ever have to experience something like that. - Miriam Lidd
Penashue said the two men should take a good look at their views and be mindful of how hurtful comments like that can be.
"You can't change people overnight but you have to be challenged ... We can't continue this type of behaviour in a public place," he said.
Miriam Lidd of Nain sat across from the men for the duration of the two-hour flight. She said the men made comments she believed were directed at her and her father, whom she said she was accompanying on a medical trip.
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The two men at the centre of a storm of controversy related to their actions aboard a plane are offering apologies, and say their lives have been turned upside down. Dave Beck and Thomas Scott are both from St. John's, and have worked for many years as plasterers and painters. They had been working on a hotel renovation project in Nalcor-owned Churchill Falls for nearly three weeks, employed by a Mount Pearl company called Kankote Enterprises.With their work just about complete, they boarded a flight on Monday to return to their homes, not knowing they were about to be thrust into the spotlight.
Lidd said the experience has left her hurt and disappointed.
"I've heard before, you know, stories of racism and stuff like that, but having to experience it myself is overwhelming. I don't know what to think," Lidd said.
Lidd also said one of the men simulated sex while standing behind one of the stewardesses.
"Almost, like, sexually harassing her, like pretending to kiss her neck and pretending to hump her back without touching her," she said. "She kindly said to him, have a seat sir, you're making me uncomfortable."
"They should have been kicked off [the flight]" she said, adding that the crew did stop serving them alcohol after the stopover. She said the flight attendant told the men they were being disrespectful and rude, after which they became quiet.
Comments 'deeply troubling': PAL
PAL Airlines vice-president Stephen Dinn confirmed the incident and said the airline is "deeply troubled" that customers experienced it.
"Comments such as these have no place in our society and will not be tolerated by our company," said the written statement.
Dinn also commended both the flight crew for how they handled the situation and the other passengers for showing restraint in the situation.
"We have a proud history of partnership with Indigenous groups in Labrador and will work closely with our partners and communities to ensure our flights remain a welcoming environment for all our customers," he said.
Bible Hill woman subjected to racist remarks wants businesses to do more .
A woman who lives in Bible Hill, N.S., says she's tired of hearing racist remarks from customers at a local Tim Hortons and frustrated that more isn't being done to ensure businesses are welcoming and safe for everyone.Levina Austin was in line at the Tim Hortons on Inglis Place in Truro on Dec. 2 when she says two white men commented that her "presence makes them feel that they're living in downtown Toronto and they should be carrying a gun.