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Canada Vernon, B.C. passenger alleges Air Canada changed story on cancelled flight to avoid payout

09:25  14 february  2020
09:25  14 february  2020 Source:   globalnews.ca

Via Rail passenger train service cancelled between Montreal and Toronto

  Via Rail passenger train service cancelled between Montreal and Toronto Members of the Tyendinaga Mohawk Territory have been blocking the line near Belleville, Ont., as a show of support for the Wet'suwet'en Nation in British Columbia, which has been blocking construction of a natural gas pipeline. Via Rail has cancelled dozens of departures since the demonstrations started on Thursday.CN Rail obtained a court injunction to end the demonstrations. The injunction, which does not name any individual, was issued by the Ontario Superior Court of Justice in Toronto on Friday.

Flight Cancellation ? You have the right to reimbursement of ticket cost, refreshments, meals, accommodation and much more according to Regulation (EC) reimbursement of the cost of the ticket within seven days or a return flight to the first point of departure or re-routing to their final destination

Air Canada Altitude is how we show our gratitude to our most loyal frequent flying customers. Exception: In the case of Flight Pass bookings, credits that are cancelled within 2 hours of booking will be credited back to your Flight Pass account and no cancellation fee will apply.

a person sitting at a table using a laptop: Ray Cusmano said Air Canada denied his claim for compensation.© Megan Turcato / Global News Ray Cusmano said Air Canada denied his claim for compensation.

The Canadian Transportation Agency has announced Thursday it is looking into allegations that airlines are not accurately reporting the reasons for flight delays and cancellations.

An Okanagan man is one of those Canadians looking for answers after he was denied compensation for a cancelled Air Canada flight.

Ray Cusmano is speaking out after Air Canada denied his claim for compensation under Canada's new Air Passenger Protection Regulations.

READ MORE: ‘A systemic strategy’: Air Canada customers say claims wrongly denied under new passenger rules

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When an Air Canada , Air Canada Rouge or Air Canada Express flight is cancelled or is expected to be delayed due to severe weather you can If you then want to change or cancel your booking, in order to protect your personal information, the tool will require that you authenticate yourself.

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The Vernon man was headed to Cancun from Vancouver in early January when, he says, his flight was delayed and then canceled

"They sent me emails in regards to our flight being canceled and delayed and it was clearly for maintenance reasons, for plane maintenance, and they had to actually bring another plane in," Cusmano said.

"They gave us all the information on how to claim."

However, he said when he tried to claim the $1,000 in compensation under the new regulations, Air Canada shut him down, changing its story on what caused problems with his flight.

"I just got the reply back saying that because it was due to weather they are not covering it," he said.

"They are backtracking, of course."

READ MORE: Canadian Transportation Agency opens investigation into air passenger complaints over flight delays

‘Unacceptable’: Trudeau gov. urged to crack down on airlines denying passengers compensation

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JetBlue: Passengers on flights cancelled by JetBlue will either get a refund or will be booked on the next available flight . If a delay or cancellation occurs because of irregular operations by United Airlines, the airline will put passengers on the next flight to their destination.

Air Canada Altitude is how we show our gratitude to our most loyal frequent flying customers. Opens in a New Window. Use your down arrow key to navigate between passenger types, and the plus and minus keys to add or remove passengers .

The Canadian Transportation Agency is pledging to investigate whether the causes of flight delays and cancellations are being misrepresented by the airlines, after complaints about compensation issues under the new regulations made national headlines.

However, the regulatory body pointed out delays and cancellations for safety reasons, including some mechanical issues, aren't eligible for mandatory compensation.

That raises questions about whether Cusmano's claim for the cancellation, which was originally blamed on aircraft maintenance, would be eligible.

READ MORE: Changes to air passengers’ rights are now in effect. Here’s what you should know

In a statement, Air Canada said its policy is to fully abide by regulations and that it has put the necessary policies and procedures in place to do so.

The airline said it has no additional comment to offer as it deals with customers directly.

Cusmano ultimately took off on his vacation a day late.

He's still hoping the airline might change course and pay him out.

Storm Ciara helps British Airways flight break transatlantic record .
A British Airways jet is thought to have made the fastest subsonic flight from New York to London thanks to Storm Ciara. As Ciara's high winds blew into Britain on Sunday morning, the pilot managed to shave an improbable 102 minutes off its scheduled flight time.The Boeing 747-436 was due to land at London's Heathrow Airport at 6.25am but arrived at 4.43am, having completed the 3,500-mile transatlantic journey in just four hours and 56 minutes.

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