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Canada Shopify says it notified privacy commissioner of breach involving 'rogue' staff

03:16  24 september  2020
03:16  24 september  2020 Source:   msn.com

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Shopify Inc. is working with the FBI after two “ rogue members” of its support team engaged in a scheme to illegitimately obtain customer transactional records of some merchants. The Ottawa-based tech firm says it terminated the employees’ access to its network and referred the data breach to law

OTTAWA — Shopify Inc. is working with the FBI after two " rogue members" of its support team engaged in a scheme to illegitimately obtain customer transactional The Ottawa-based tech firm says it terminated the employees' access to its network and referred the data breach to law enforcement.

a sign on the side of a building © Provided by The Canadian Press

Shopify Inc. says it has notified Canada's privacy commissioner about a recent data breach it says was carried out by two "rogue" employees.

"In accordance with Canadian law, we promptly notified all affected merchants," a spokeswoman for the company wrote in an email.

"We have subsequently provided information regarding the incident to the Office of the Privacy Commissioner."

Earlier Wednesday, the commissioner's office said it hadn't yet received a report about the breach.

Shopify yet to inform federal privacy commissioner of breach involving 'rogue' staff

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Shopify (SHOP) - Get Report said that data from fewer than 200 merchants were likely exposed after two employees tried to steal customer-transaction records. Upon learning of the plan, Shopify says it immediately terminated the employees' access to its network. The company said the breach did not

Shopify said two rogue support staffers accessed customer transaction details for less than 200 An investigation into the security breach is still in its early phases. Shopify promised to notify impacted Shopify said payment card numbers or other sensitive personal or financial information was not

"Our office is reaching out to Shopify, given the potential seriousness of the breach, to request more information about the matter," Vito Pilieci, a senior communications adviser wrote in an email.

Under the Personal Information Protection and Electronic Documents Act, it is mandatory for companies to report breaches to the privacy commissioner's office, "where it is reasonable to believe that the breach creates a real risk of significant harm to an individual," Pilieci said.

Shopify spokeswoman Rebecca Feigelsohn said the two employees involved in the breach were fired.

On Tuesday, the Ottawa-based company first revealed on an online discussion board that it had identified two workers involved in illegitimately obtaining records connected to some of its merchants.

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Shopify Inc. is working with the FBI after two “ rogue members” of its support team engaged in a scheme to illegitimately obtain customer transactional records of some merchants. The Ottawa-based tech firm says it terminated the employees' access to its network and referred the data breach to law

Shopify Staff . That all being said , I would highly advise not waiting to find out whether the order receives a chargeback or not. When an order receives a chargeback then you would be charged 10 GBP plus the original order amount.

"We immediately terminated these individuals’ access to our Shopify network and referred the incident to law enforcement. We are currently working with the FBI and other international agencies in their investigation of these criminal acts," the company said.

"While we do not have evidence of the data being utilized, we are in the early stages of the investigation and will be updating affected merchants as relevant."

The customer data the employees were accessing was linked to fewer than 200 merchants, who Shopify has declined to identify but says have been notified.

The improperly accessed data includes basic contact information such as emails, names and addresses, as well as order details, such as what products and services were purchased.

Shopify said complete payment card numbers and other sensitive personal or financial information were not part of the breach and it has yet to find evidence that any of the data was used.

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Staff accounts. Staff members with access to the Shopify admin and Shopify POS. 2. Use Shopify Payments and pay no transaction fee. If you choose an external payment gateway, there will be additional fees of 2%, 1% or 0.5% for our Basic Shopify , Shopify , and Advanced Shopify plans

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This report by The Canadian Press was first published September 23, 2020.

Companies in this story: (TSX:SHOP)

Tara Deschamps, The Canadian Press


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This is interesting!