Canada Logistik: Hermes closes its delivery subsidiary - to the annoyance of customers like Hellofresh and Apple

11:10  28 november  2020
11:10  28 november  2020 Source:   handelsblatt.com

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We are one of the UK's largest parcel delivery companies, with Hermes ParcelShops and Courier Collections We also offer a parcel courier service. Just tell us where you’d like your parcel collecting from Not made aware of the delivery . Although the parcel was delivered quickly, the driver did not

Hermes , whose 15,000 couriers are normally paid only if they complete a parcel delivery or collection for retailers including John Lewis and Asos, said on Hermes couriers are expected to be offered a lump sum for the two-week period of self-isolation being requested by health authorities of people who

Liefery has developed into a sought-after specialist for express delivery in retail. But the service is stopped - "for strategic reasons".

Das Ende der Hermes-Tochter kam sehr überraschend. © Liefery The end of the Hermes daughter came as a surprise.

The employees of Liefery had sheer horror on their faces when the management announced the end by digital works meeting on Friday. The parent company Hermes had surprisingly decided that the same-day delivery specialist no longer fits into the strategic direction and will be closed at the end of February 2021. Around 170 jobs are affected.

Liefery recently shone with good figures: Managing Director Nils Fischer said in an interview in mid-October that sales should increase by 40 to 50 percent this year and that the company is operating profitably.

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HelloFresh . 2,148,092 likes · 1,619 talking about this. Lekker eten, makkelijk gemaakt! Kies jouw favoriete recepten en ontvang een box vol verse You bake cauliflower like it ' s a steak and the mushroom grate you with smoked paprika powder - it tastes like bacon. 😋 Time to go to your weekly

Due to the effects of the pandemic, the demand for delivery had grown so much that Liefery had just hired 20 new employees. A Hermes spokeswoman also admitted on Friday when asked: "Yes, key figures have developed positively at Liefery - recently also due to the Corona situation."

Nevertheless, the strategy is now shifted. The Hermes management justified the step with "strategic considerations". In a message, the company does not skimp on praise for the subsidiary and emphasizes that Liefery was able to "convince well-known dealers" and especially score with "digital services and transparent recipient communication". But this business is now to be designed exclusively “from within Hermes Germany”.

Many business partners were offended by the decision. Retailers such as Rewe , Hellofresh, Nespresso, Apple, Würth or Zalando rely on the start-up founded in 2014 by the current managing directors Nils Fischer and Jan Onneberg for a large part of their deliveries. Finding a comparable alternative by the end of February will be practically impossible.

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Apple and its carriers are unable to provide an exact time of delivery . Our carriers cannot make a call prior to delivery . The Apple Store sells and ships products to end user customers only. Notwithstanding order confirmation Apple may cancel any order where it has reasonable grounds to

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Hermes had probably increasingly seen Liefery as a competitor in-house. At least Hermes Germany emphasizes in the announcement that by investing hundreds of millions in additional locations and sorting technology, it has significantly expanded its own performance in recent years - in the area of ​​delivery on the following day, where Liefery also has its focus.

Hermes itself cannot replace the service provided by the subsidiary, but

Hermes itself is not in the slightest able to replace the service that Liefery provides today, says an insider. "Where it makes sense and is operationally possible, we will examine offers for the award of contracts by Hermes and of course generally seek discussions with the clients," said a Hermes spokeswoman vaguely when asked. At the same time, however, she confirmed that Hermes could not give the customer a clear perspective: “As of today, we cannot make a final statement on this.”

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Beumergroup.com ► In 2009, the Hermes Logistik Group expanded its local presence to include a new distribution centre (HUB) in Friedewald, Hesse. The new 18

HelloFresh do give refunds for their errors (which for me was missing ingredients and recipe cards) however when mistakes happen weekly, it really just isn't worth it anymore. I completely understand the concern in regards to the service we offer.

This hits the fashion retailer Asos particularly hard. As the exclusive delivery partner, Liefery delivers the parcels for the online retailer in all German metropolitan areas, sometimes on the day of the order. In Berlin, in a pilot project that has received particular attention, it is delivering the goods in electric vehicles that are branded with the Asos logo. There are only a few specialists on the market who could provide this time-critical service - and their capacities are fully booked.

In the company it is suspected that Liefery's hiring is also related to the entry of a new investor at Hermes: The Hermes parent Otto Group had sold 25 percent of Hermes Germany to the financial investor Advent. The organization should now be streamlined and investments should be concentrated on Hermes. Liefery was obviously bothered by the fact that the bottom line is currently not making any profits.

“The partnership with Advent and Liefery's exit from the market must be viewed independently of one another,” said the Hermes spokeswoman. But she also emphasized: "Both decisions contribute to the goal of further developing Hermes' core business within a highly dynamic and highly competitive market environment in order to be able to grow successfully."

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Customers can be heard that they spontaneously considered the services of Liefery to take over and continue on your own. That was definitely possible, as the actual transport is carried out by a network of 5000 parcel drivers who are organized as subcontractors. But there was no accommodation on the part of Hermes. Apparently the fear of competition was too great, they say.

More : Mail order company Otto finds a partner for the logistics subsidiary Hermes

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