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Canada Air Canada to offer refunds to passengers as part of potential bailout package: Source

06:23  04 march  2021
06:23  04 march  2021 Source:   cbc.ca

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General information in relates to refunding an Air Canada purchase, processes and information as to who to contact for refund . Please note that under the Air Passenger Protection Regulations, if you were denied boarding or your flight was cancelled or delayed by more than three hours due to an event within our control or required for safety purposes, and you refuse the alternate travel arrangements offered because travelling no longer serves a purpose, we’ll refund the unused portion of the ticket or

Air Canada said it's offering non- refundable ticket holders travel credits with no expiry date that can be transferred to others or to "convert their booking to Aeroplan points and with an additional 65 per cent bonus."The airline said this option is in line with direction given by the Canadian Transportation Agency. Scott Streiner, chair and CEO of the Canadian Transportation Agency, testified in front of MPs last week that there is a gap in Canada 's Air Passenger Protection Regulations that no one saw coming. Canadian airlines are not obligated to refund passengers if cancellations are out of a

a large passenger jet flying through the air: Air Canada is one of the biggest companies in the country in one of the hardest hit industries by COVID-19. The airline tapped into hundreds of millions of dollars in government support to help pay salaries. © Darryl Dyck/The Canadian Press Air Canada is one of the biggest companies in the country in one of the hardest hit industries by COVID-19. The airline tapped into hundreds of millions of dollars in government support to help pay salaries.

Air Canada has agreed to offer refunds to passengers who had their travel plans cancelled because of the pandemic as part of a potential bailout package from the federal government, says a source with knowledge of the negotiations. 

CBC News agreed not to name the source because they are not permitted to speak publicly about the talks. 

Unifor president Jerry Dias also told CBC News he has spoken with both Air Canada and the federal government officials negotiating with the airline who confirmed that Air Canada agreed "a long time ago" to offer refunds in exchange for a bailout.

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Air Canada has quietly changed its refund policy to allow some customers whose flights were cancelled due to the COVID-19 pandemic to recoup their cash — but not passengers whose trips originated in Canada . Customers with flights originating in the European Union, Switzerland and Months of backlash. Air Canada 's shift makes it the second major Canadian carrier to offer refunds rather than credit to some passengers whose flights were cancelled as a result of the coronavirus crisis. Earlier this month, WestJet Airlines Ltd. spelled out a broader refund offer in a document sent

The change makes Air Canada the second major Canadian carrier to offer refunds rather than credit to some passengers whose flights were cancelled as a result of the coronavirus crisis. Earlier this month, WestJet Airlines Ltd. spelled out a broader refund offer in a document sent to travel agents The EU regulation in question states that passengers must be offered reimbursement "of the full cost of the ticket for the part or parts of the journey not made." Cancelling a flight from Montreal to Paris and back again should trigger a refund offer covering at least half of the trip, said Christian Nielsen

"The precondition for receiving a federal aid package is that Air Canada and the other airlines will have to repay customers. I know that Air Canada has absolutely agreed to do that," Dias told the Toronto Star, which first reported the story earlier Wednesday. 

Air Canada told CBC News that talks with the federal government over a bailout package for the airline are ongoing and it has nothing to add.

In its Feb.12 earnings report, the airline said it had just closed the "book on the bleakest year in the history of commercial aviation."

A federal government official speaking on background told CBC News Tuesday that Canadian airlines have so far received more than $1.7 billion in financial assistance through the Canada emergency wage subsidy (CEWS). 

The official said any further help will require airlines to offer refunds to passengers for cancelled flights, reinstate regional routes in Canada, and protect jobs across the airline sector.  

"We continue to emphasize this in our ongoing conversations with the airlines," the official told CBC News. "In a country as vast as Canada, it's essential we maintain connections between people and our communities. Maintaining a vibrant, competitive Canadian air sector and Canadian airlines is a priority."

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usr: 23
This is interesting!