Money: Cause of wireless voice outage unclear, some intermittent problems may persist - PressFrom - Canada
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MoneyCause of wireless voice outage unclear, some intermittent problems may persist

22:34  09 july  2019
22:34  09 july  2019 Source:   msn.com

Porter Airlines says U.S.-based technical outage causing cancellations, delays

Porter Airlines says U.S.-based technical outage causing cancellations, delays Porter Airlines says a telecom outage in the United States is affecting all areas of its website including passenger processing and reservations, and that it is unable to make bookings and changes to flights as a result. The airline is telling customers to expect delays and disruptions. "The issue has been isolated and we are in direct contact with the telecom providers as they work toward a resolution," the airline said in a statement. Passengers will be offered compensation based on their specific situations, Porter said. Anyone who cancels reservations as a result of the outage may be eligible for a refund, it added.

Share this story. Cause of wireless voice outage unclear , some “ Some customers may still experience intermittent wireless voice service,” Freedom said in an Bell Canada said its customers began experiencing problems Sunday afternoon as a result of problems with other carriers, which

Rogers Wireless says customers may experience intermittent issues making or receiving wireless voice calls. In a message on its website, the company said it was experiencing an outage that was affecting many wireless customers. It said “ some customers may be intermittently experiencing

Cause of wireless voice outage unclear, some intermittent problems may persist© Provided by Canadian Press Enterprises Inc

TORONTO — The cause of a service outage that affected voice calls on numerous Canadian mobile brands, starting Sunday afternoon, remained unclear Monday as carriers said only some customers continued to have problems.

"Teams are working hard to fully resolve the issue and we sincerely apologize to our customers," a Rogers statement said Monday.

Telus, Bell Canada and Freedom also experienced problems with voice service about the same time but restoration began late Sunday.

None of the carriers had publicly stated a root cause of the disruption as of Monday afternoon.

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The main problem is with properties where the owner is not the primary resident. "We call them ghost hotels," said Stewart. "Those are the ones where you really see the potential for disruption." Cause of wireless voice outage unclear , some intermittent problems may persist . The Canadian Press.

The degraded quality of service included dropped wireless voice calls and an unspecified number of customers being unable to place or receive wireless voice calls.

"Some customers may still experience intermittent wireless voice service," Freedom said in an email Monday afternoon. "We sincerely apologize to any of our customers who were impacted by this issue."

A Telus email statement said its customers began reporting an inability to receive or place voice calls with Freedom Mobile or Rogers customers starting about 2 p.m. Sunday but those problems were resolved about 1 a.m. Monday.

Bell Canada said its customers began experiencing problems Sunday afternoon as a result of problems with other carriers, which weren't identified, but the service issues were resolved around 10 p.m. Sunday.

"We understand that customers at all Canadian wireless companies (including Bell, Virgin and Lucky Mobile) would have encountered problems calling or receiving calls from customers at the affected carriers," Bell said in an email.

Besides their flagship brands, Telus offers the Koodo and Public Mobile services and Rogers offers Fido and Chatr.

Companies in this story: (TSX:RCI.B, TSX:T, TSX:BCE, TSX:SJR.B)

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