Money: 'It's not acceptable': Air Transat, Swoop face investigations for possible passenger mistreatment - PressFrom - Canada

Money'It's not acceptable': Air Transat, Swoop face investigations for possible passenger mistreatment

12:16  11 september  2019
12:16  11 september  2019 Source:

Passengers told to wait 11 days for next plane after Swoop cancels Kelowna to Winnipeg flight

Passengers told to wait 11 days for next plane after Swoop cancels Kelowna to Winnipeg flight Travelers who were expecting to fly from Kelowna, B.C. to Winnipeg had an unpleasant surprise when they were told their flight on the Swoop airline was cancelled – and that they wouldn't be re-booked until, potentially, early September. Pat Ward and Emily Rae say they were scheduled to come home to Winnipeg Monday but found out their flight had been cancelled after a truck hit their airplane, damaging a propeller. They and nine other friends and family were in Kelowna for a wedding, said Ward, and they said they were promised a charter flight home by the company on Wednesday.

Air Transat is pleased to announce that it will add New Orleans, Louisiana, to its portfolio of fall and winter destinations. Beginning in November 2019, the airline will offer two direct flights a week from Montreal.

+ While passengers sat for hours aboard two grounded Air Transat planes last month – stranded in the oppressive heat of a cabin reeking of vomit with no air conditioning, beverages or food – ground crews working the flights were never asked to bring water or snacks for passengers

'It's not acceptable': Air Transat, Swoop face investigations for possible passenger mistreatment© Swoop Swoop, the ultra-low cost carrier launched by WestJet, cancelled 30 flights between July 1 and 10 due to unscheduled maintenance.

The Canadian Transportation Agency (CTA) is investigating two airlines, Air Transat and Swoop, for possible mistreatment of passengers during recent flight disruptions.

In both cases, Canada's airline watchdog will determine if the airlines violated their tariff, which lays out their contract with customers.

The Air Transat investigation followed numerous complaints from passengers that they endured a painful six hours with little or no food, scant information and often no air conditioning while their plane sat on a hot tarmac in Rome on July 29.

Why Air Canada’s (TSX:AC) Acquisition of Transat (TSX:TRZ) Could Fall Through

Why Air Canada’s (TSX:AC) Acquisition of Transat (TSX:TRZ) Could Fall Through Air Canada (TSX:AC)(TSX:AC.B) will become an even bigger player in the industry if its deal to acquire Transat AT Inc. (TSX:TRZ) is approved, and that could have a significant impact on competition.

Flying Air Transat ? Parking at the airport? Here are tips and information to make your pre-flight experience as easy as possible . Passengers are responsible for obtaining valid travel documents (passport, visa or other required documents) that comply with the entry and exit requirements of any

It generates emergency power, but investigators have not disclosed -- and perhaps have not yet determined -- how much power was available to the flight crew. Within a few days of Air Transat ' s dramatic Atlantic landing, problems arose for both the pilot and the airline' s ground maintenance staff.

In an email, Air Transat spokesperson Odette Trottier called the investigation a "normal" development where "the CTA wants to make sure that we respected our tariff."

Shortly after the incident took place, the airline told CBC News it did violate its tariff by letting the plane sit at the gate for too long — but only by a few minutes, as it waited for takeoff.

Affected passengers have also received compensation, because the plane was departing Europe and European rules stipulate that airlines must pay 600 euros ($871) for long-distance flight delays.

In Swoop's case, the CTA launched an investigation following 50 passenger complaints to the agency concerning flight cancellations in early July, destined for or flying out of Hamilton. The airline cancelled 30 flights in the first 10 days that month, many of them involving a Hamilton route.

Swoop promises compensation after 6 more flights cancelled over damaged plane

Swoop promises compensation after 6 more flights cancelled over damaged plane Swoop president Steven Greenway said Wednesday that unspecified damage was found on the plane in question, forcing it to be grounded for repairs. Six other flights were cancelled through Wednesday because of the grounding, he added, affecting service to and from Edmonton, Hamilton, Abbotsford, B.C., Las Vegas and Orlando. "On behalf of Swoop, I would like to sincerely apologize for any inconvenience our impacted travellers have experienced due to the unscheduled maintenance to one of our aircraft," Greenway said. The plane is expected to return to service on Thursday.

Air Transat is unable to accept baggage transferred from another airline, nor can we transfer it to another airline.To ensure your baggage travels with you, please present all of your checked baggage to us at your airport of departure. Air Transat cannot assume responsibility for any baggage that is not

It follows a slew of other allegations of passenger mistreatment , dating back to the most infamous one, when David Dao was bloodied and dragged from an overbooked flight—an incident that also drew some accusations of racial motivations. It is not yet clear what led the United flight crew to remove Ms

Swoop, an ultra low-cost carrier owned by WestJet, wrote in an email that it's "fully co-operating" with the investigation.

In July, the airline said it cancelled the flights due to unscheduled aircraft maintenance. The move immediately sparked complaints from passengers who said they got short notice and unacceptable alternative flight offers.

"Very, very poor experience," said Radek Romanowski, who got his cancellation notice the evening before his July 8 return flight from Fort Lauderdale, Fla., to Hamilton. A second email that night informed him that he was rebooked to fly on July 15 — one week later.

Romanowski tried to contact Swoop, but the airline's call centre was closed because it was Sunday. Desperate to get home, his wife cashed in more than 22,000 Aeroplan reward miles to book him on an Air Canada flight the next day.

"It's not acceptable," said Romanowski, who lives in Komoka, Ont.

6 more Swoop flights cancelled due to damaged plane

6 more Swoop flights cancelled due to damaged plane The ultra-low-cost airline Swoop will reimburse the cost of tickets for hundreds of passengers after cancelling six more flights through Wednesday due to a damaged plane. The cancellations come after the airline cancelled a flight Monday bound for Winnipeg from Kelowna, B.C., and re-scheduled passengers for flights up to a week later. Crews discovered damage to the plane's body that day and grounded the plane for repair, Swoop president Steven Greenway said in a written statement. The airline, which is owned by WestJet, cancelled seven flights in total, affecting services to and from Kelowna, Winnipeg, Abbotsford, B.

Although Transat has its own networks, its products are also available through a series of third parties. Air transportation. It is very important for an international tour operator to be able to secure airline seats on good terms and, where possible , have better control over part of this supply and the related costs.

Air Transat passengers who check in online for their flights have the option to receive their boarding passes electronically on their mobile devices. Online check-in is not available for all TGV Air passengers flying from Europe to Canada. Please proceed to the Air Transat counter to check in.

'It's not acceptable': Air Transat, Swoop face investigations for possible passenger mistreatment© Submitted by Franca Collia In July, 336 Air Transat passengers said they sat inside a plane for six hours with little or no food or air conditioning as their aircraft sat on a hot tarmac in Rome.

Late last month, Romanowski was pleased to get an email inquiry from the CTA, asking him questions about his Swoop experience as part of its investigation. He hopes it will lead to the airline changing the way it handles flight cancellations.

"I'm hoping that in the future, they will do this in a proper way, communicate with the people and respect them," he said.

'It's not acceptable': Air Transat, Swoop face investigations for possible passenger mistreatment© Submitted by Hanna Romanowki When Radek Romanowki's Swoop flight was cancelled, his wife, Hanna, spent more than 22,000 Aeroplan reward miles to quickly get him back home to Komoka, Ont.

Passenger Kevin Blenkhorn said he hopes the investigation will force Swoop to compensate him for spending $1,462 to rebook seats for himself and his wife with WestJet. He found out his Swoop flight home to Edmonton was cancelled when he and his wife, Brenda, showed up at the Hamilton airport on July 7 to check in.

The airline rebooked them on a flight that departed six days later.

Air Canada, WestJet, Air Transat, Porter hit with $45K in fines for violating new passenger protections

Air Canada, WestJet, Air Transat, Porter hit with $45K in fines for violating new passenger protections WestJet, Air Canada, Air Transat and Porter Airlines have been hit with fines totalling $45,000 for failing to properly display notices about passenger rights at various Canadian airports. The fines are the first monetary penalties doled out for violating Canada's new passenger protection rules.

Air Transat pre-assigns appropriate seating for all passengers with special needs. Once you have identified yourself as a person with special needs and provided relevant details, all efforts will be made to accommodate you with a suitable seat including those with lifting armrests, additional floor space

+ Passengers aboard two Air Transat flights had a gruelling delay on a tarmac Monday after their flights heading to Montreal were diverted to Ottawa due to severe weather. “ It was a nightmare,” passenger Maryanne Zéhil said. “There were children crying … some people had panic attacks and

Determined to get home sooner, Blenkhorn bought two tickets with WestJet — Swoop's owner. He said a Swoop employee at the airport told him to submit his receipts and he should be compensated.

Nine weeks later, Blenkhorn is still waiting, despite having contacted Swoop several times.

"They don't even respond," he said. "You're expecting that they're going to keep their word, but obviously that's not the case."

Will things change?

Last year, Sunwing faced a CTA investigation after passengers travelling on 96 flights during a Toronto ice storm endured problems, including long flight and tarmac delays, missing baggage and a lack of communication from the airline.

In April, the CTA ruled that the airline violated conditions of its tariff, ordering Sunwing to compensate affected passengers and pay a $694,500 administrative fine.

Moshe Lander, an economics professor at Montreal's Concordia University, said that the fines the CTA doles out for tariff violations are generally too low to affect any real change.

"A $700,000 fine sounds a lot to you and me; this is a miscellaneous expense to them," he said. "So the penalty isn't proportionate enough to incentivize them to change their behaviour."

At this point, it's uncertain if Sunwing will even have to pay the penalty.

The airline has compensated affected passengers and said it has put measures in place to prevent a recurrence. But it's appealing the fine, arguing that the money goes to the CTA, an independent arm of the federal government.

"We take responsibility for the issues," Sunwing spokesperson Rachel Goldrick said in an email. "What we are appealing are the administrative monetary penalties (AMPS) that are paid to the government and are not redistributed to our customers."

Rather than investigations and fines, Moshe said a better remedy is to allow more competition in the airline industry, which could force airlines to offer better service.

"There's a fundamental lack of competition in this marketplace," he said. "That's really what's the underlying cause of these problems."

Swoop Is Being Investigated For Mistreating Their Customers Following Cancelled Flights.
The Canadian Transportation Agency is investigating after multiple complaints.

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