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Money 'Treated as a criminal': Walmart receipt and bag checks anger customers. Your rights explained

11:55  12 november  2019
11:55  12 november  2019 Source:   cbc.ca

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Here’s the deal and it’s all about knowing your rights . Once I or anyone else purchases the item or items it’s officially your property the receipt and An example of this would be Sams Club or Costco. Wal - Mart has no such membership required to sign any such contract so legally you don’t have to

Receipt checks are voluntary and if you’re not in the mood for one, it’s within your rights to be on your merry way. Some club stores like Costco list receipt checks as a condition of membership within its membership agreement. Refusing to show your receipt at a club store could be terms for membership

a person wearing glasses and smiling at the camera: Penny Rintoul of Vaughan, Ont., said she finds Walmart receipt checks 'angering and demeaning.'© Provided by Canadian Broadcasting Corporation Penny Rintoul of Vaughan, Ont., said she finds Walmart receipt checks 'angering and demeaning.' An apparent step-up of receipt and shopping bag checks at Walmart has sparked customer complaints, raising concerns about shoppers' rights.

"It was not a request, it was a demand," said Penny Rintoul of Vaughan, Ont., about a recent receipt check just before she exited Walmart with her purchases. She said her local Walmart increased its checks in the spring.

"It's very angering and demeaning."

The Canadian Civil Liberties Association (CCLA) said it's investigating the practice of retailers doing routine security checks at the exit, concerned that the way they're conducted may jeopardize customers' rights.

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I do not agree with treating everyone as criminals to deter/catch a small percentage of thieves. But to detain a customer that just spent money at your business with no cause, is outrageous and a bad They have the right to ask for a receipt , and I have the right to refuse. But they do not have the right

As a paying customer , I resent being treated like a criminal . It is because of practices like this that It doesn’t violate your rights for them to ask for a receipt ; you can always refuse and keep going. So . . . if you refuse to show a security guard your receipt and continue walking to your car with your bag

Michael Bryant, CCLA's executive director and general counsel, said retailers should get consent before checking receipts or bags. And if no consent is provided, he said, customers are under no obligation to comply.

"Their right is to say, 'Thanks, but no thanks,' and walk away," said Bryant.

"Some people feel strongly about their privacy and, in fact, the way our laws work, that privacy and liberty is protected."

In a 2016 ruling on a case involving a suspected shoplifter, an Ontario Superior Court judge wrote that a retailer can detain a suspect if there are reasonable grounds, but — even then — it would have to get consent to do a search.

Walmart didn't directly address questions from CBC News about customers' rights including what happens if shoppers refuse receipt checks. The retail giant also didn't say if it has stepped up its security checks.

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Walmart review with 100 Comments: When exiting Walmart there is often a line to get out the door. You have the right to refuse an illegal search anytime that is your right . And then making it worse right to ask to compare your receipt with the items in your bag and this has been upheld in a court of

Отмена. Месяц бесплатно. Walmart Pre- Crime Treats All Customers Like Criminals . Instead, today's box stores target average customers as potential criminals , subjecting them to post-checkout screenings after they've already paid, and match up their receipts against the items in the cart

"To assist in our efforts to manage costs and offer everyday low prices, customers may be asked to show their receipts as they exit our store to ensure the checkout process went smoothly," said Walmart Canada spokesperson Adam Grachnik in an email.

CBC News interviewed several customers who said they weren't "asked," and instead felt pressured to comply.

Michael Bryant wearing a suit and tie and glasses: Michael Bryant, executive director and general counsel for the Canadian Civil Liberties Association, says retailers should get consent before checking receipts or bags.© Provided by Canadian Broadcasting Corporation Michael Bryant, executive director and general counsel for the Canadian Civil Liberties Association, says retailers should get consent before checking receipts or bags.

Paula Fletcher of Renfrew County, Ont., said that in August, a Walmart employee watched as she scanned her groceries at self-checkout, and then insisted on inspecting her receipt and shopping bag.

"She did not make it an option," said Fletcher.

"I don't like being treated as a criminal," she said. "If they don't trust us, they shouldn't have self-checkout."

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The receipt check is for WalMart ’s convenience, and it does deter shoplifting but many many stores I was walking out with a single bag and the door greeter told me she had to check my receipt . Is this an illegal search without having to show proof a crime was committed? You have the right to refuse.

Walmart is treating innocent people like criminals , and it is mind-controlled sheeple slaves who make things like this possible. Instead, today's box stores target average customers as potential criminals , subjecting them to post-checkout screenings before they are allowed to leave the store.

Walmart's recent addition of self-checkout machines appears to be a driving force behind receipt checks. In response to customer complaints on social media, the retailer has replied repeatedly that it's doing the checks to ensure the self-checkout process "went smoothly" and that all items have been scanned.

Studies suggest that stores adding self-checkouts can experience more theft because thieves believe the risk of getting caught not scanning items is low.

Amy Fraser of Sydney Mines, N.S., said she has experienced frequent receipt and occasional shopping bag inspections in the past five months at Walmart, both after using self-checkout and checking out with a cashier.

She said she reached her limit last month when a Walmart employee demanded to check her receipt, just as she prepared to feed her baby before exiting.

"He's like pouncing, 'You have your receipt?'" said Fraser. "I just [felt] like walking out and being like, 'No, no, call the cops on me.'"

a close up of a piece of paper: Walmart said customers may be asked to show their receipts as they exit to ensure the checkout process 'went smoothly.'© Provided by Canadian Broadcasting Corporation Walmart said customers may be asked to show their receipts as they exit to ensure the checkout process 'went smoothly.'

So what happens if a retailer calls the cops? Toronto security consultant James Reese said a retailer needs to have evidence of theft for police to take action.

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Originally Answered: Why does Wal - Mart check your receipt ? I am still working at Wal - Mart (currently on leave so i can intern at MS). I was a department and a customer service They are there to great the customers as they enter the building and as a deterrent to those that are contemplating shoplifting.

Your rights when being questioned. The police may question you about the crime you’re suspected of - this will be recorded. You don’t have to answer the questions but there could be consequences if you don’t. The police must explain this to you by reading you the police caution: “You do not have to say

"If they did not see you take something, they cannot come after you just for refusing to show your bags or receipt," he said.

In the 2016 case involving the suspected shoplifter, the judge also wrote that "if a store owner is mistaken and no theft has occurred, their detention of a customer makes them liable for … false imprisonment."

However, shoppers rejecting receipt checks do risk being banned from the store, said Reese.

"That's within the merchant's prerogative."

What about Costco?

Retail giant Costco also checks customers' receipts.

However, Costco customers are required to sign up for a membership, which means they may have provided consent — depending on how clearly the rules are laid out, said CCLA's Bryant.

"They need to tell people about it."

Costco didn't reply to requests for comment, but CBC News found its policy on its website in the "membership conditions" section. It says customers are required to show receipts to ensure that "you have been properly charged for your purchases" and to maintain accurate inventory control.

a person standing in front of a sign: Walmart has replied repeatedly to customers on social media that it’s doing the checks to ensure that all items have been scanned.© Provided by Canadian Broadcasting Corporation Walmart has replied repeatedly to customers on social media that it’s doing the checks to ensure that all items have been scanned.

At Walmart, there's no membership requirement and customers interviewed said they saw no in-store warnings that they'd be checked.

Last week, CBC News did discover signs at several Toronto-area Walmarts which stated, "Please have Receipt ready for Proof of Purchase." But a Toronto criminal lawyer argues that's not good enough.

"Just because there's a sign doesn't mean that someone's read it or understood it," said Anthony Moustacalis.

"Consent does need to be fully informed," he said. "That generally means that you need to know that you have a right to refuse."

There's no question that shoplifting is a problem for retailers, especially when it comes to self-checkout. But retailers still need to play by the rules, even when tackling emerging technologies, said Bryant.

"New technology should never mean giving up your rights."

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