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Money How to create community among your customers

23:05  14 february  2020
23:05  14 february  2020 Source:   entrepreneur.com

6 business policies you should put in writing

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Customer enthusiasm has always been important, of course. The concept of word-of-mouth marketing is as old as business itself, but it matters so much more now Don’t expect communities to evolve overnight. Instead, work to build them organically and incrementally. That may take longer and require

Customer enthusiasm has always been important, of course. The concept of word-of-mouth marketing is as old as business itself, but it matters so much more now Don’t expect communities to evolve overnight. Instead, work to build them organically and incrementally. That may take longer and require

a car parked on the side of a building © John M. Heller | Getty Images

Today’s brands do more than just deliver products and services. They also foster connections among like-minded enthusiasts. That could turn out to be their most vital purpose, considering a 2018 Cigna study found that nearly half of Americans report feelings of loneliness.

When it comes to creating connections, brands are in a unique position to step up. “Consumers want to feel like they’re part of something bigger than themselves," explains Kim Lawton, founder and CEO of Enthuse Marketing Group, to Luxury Daily. "While it’s essential to create an experience that connects them to the brand, connecting them to a bigger community of like-minded people makes a larger impact and builds long-term brand love."

Dismay, frustration as phone service disruptions continue across B.C.

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1. Create a mission that helps the larger community . People are drawn to communities that reflect their values and principles. Use a clear and concise mission statement to define what your brand believes in and how it strives to better the world. Then, build those values into the core of what you do.

They also foster connections among like-minded enthusiasts. That could turn out to be their most vital purpose, considering a 2018 Cigna study found that "While it’s essential to create an experience that connects them to the brand, connecting them to a bigger community of like-minded people makes a

Related video: Joe Fresh founder's advice to budding entrepreneurs (Provided by Global News) 

With competition on the rise and imitators everywhere, brand love counts for a lot in today’s economy. Moving forward, prosperous companies will be defined as much by their brand and the community around it as the products themselves. We can already see this happening with companies like Apple or Patagonia, which are both backed by passionate communities.

Related: 5 Lessons on Taking a Stand You Can Learn From Patagonia

Customer enthusiasm has always been important, of course. The concept of word-of-mouth marketing is as old as business itself, but it matters so much more now that consumers actively discuss brands online. In a Temkin Group survey, 77 percent of respondents said they would recommend a brand they like. At the same time, consumers are less loyal than ever. Companies have huge opportunities to attract and engage consumers, yet they face just as many challenges. Building a community around a brand serves both objectives: drawing people in and giving them a reason to stay.

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1. Create a mission that helps the larger community . People are drawn to communities that reflect their values and principles. Use a clear and concise mission statement to define what your brand believes in and how it strives to better the world. Then, build those values into the core of what you do.

How to Create Community . Co-authored by Thomas Churchill. Updated: May 9, 2019. Whether you're trying to start a club or simply meet new people, it can be difficult to build a community . However, with time and patience you can build a community of your very own.

Not that it’s easy. Organically connecting consumers takes more than a token effort, and it has to be a long-term commitment. Here are some strategies other brands have used successfully.

1. Create a mission that helps the larger community

People are drawn to communities that reflect their values and principles. That means brands can’t just focus on what they sell; they also need to establish what they stand for. Popular brands TOMS and Bombas donate a pair of shoes or socks, respectively, for every pair sold. They’re about more than just footwear, a stance that appeals to many consumers and unites them around shared values.

Use a clear and concise mission statement to define what your brand believes in and how it strives to better the world. Then, build those values into the core of what you do. For example, The Giving Keys, a Los Angeles-based jewelry company, proactively employs people transitioning out of homelessness. Not surprisingly, consumers who share the mission of fighting homelessness gravitate toward this brand before others. It doesn’t matter what your mission is, as long as it’s meaningful and the commitment is genuine

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  Phone services disrupted across B.C., but emergency calls still working Cable damaged in landslide cuts phones and LTE connections over several provinces.Rogers Communications' customers reported issues with the cellular network across B.C., Alberta, Saskatchewan and Manitoba. A spokesperson for the company says service was restored mid-afternoon Saturday.

They also foster connections among like-minded enthusiasts. That could turn out to be their most vital purpose, considering a 2018 Cigna study found that “While it’s essential to create an experience that connects them to the brand, connecting them to a bigger community of like-minded people makes a

If you want to inspire brand love that lasts, commit to fostering something bigger.

2. Build a space for community connections

Communities need a space to grow, and you need a place where you can engage directly with the community members to create deeper connections. There are plenty of existing opportunities for this on social media, such as creating a Facebook group for your community, but you can create your own platform if you crave more input into the overall look, feel and direction of your brand community.

LEGO recognized this opportunity when it built LEGO Ideas, an online community for people to show off what they build with its multi-hued plastic blocks. By putting its own iconic name on the community, LEGO unified the entire enthusiast population of builders. These spaces can also serve the uninitiated. Made, a UK-based furniture company, uses its Unboxed platform to collect pictures of its pieces in people’s homes, which helps potential buyers understand more about its products.

3. Let the community drive the brand

Communities involve communication and collaboration among equals, not top-down directives. “Today, brand-building is not primarily through one-way communication via advertising,” explains Ray Li, CEO of custom-made clothing company Sene, in an interview for American Express's blog. “The new way is co-creation, enabling customers to build your brand with you.” Brands can demonstrate that by incorporating community feedback into future products or social initiatives. More than just listening, however, brands need to relinquish a certain amount of control to the community itself.

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The bottom line is this: you cannot understand how to move your business forward until you understand your customers . Here are some good ways your business can listen to customers more effectively, while at the same time creating a feeling of community among customers . Host a user group.

Community management is the process of building an authentic community among a business’s It requires you to create a safe space where your customers and target audience can share their We’ve covered how to develop your community management strategy, so now, let’s review seven

The TED Talk lecture series did this when it introduced TEDx in 2009, giving individuals the ability to organize their own lectures under the marquee brand name. Live-streaming company Twitch goes a step further and invites popular streamers to the company’s headquarters to have a direct dialogue. The lesson? Always treat community members like participants rather than audience members.

Related: 7 Mission Statements That Inspire You to Buy

Don’t expect communities to evolve overnight. Instead, work to build them organically and incrementally. That may take longer and require more creative thinking, but the community that results could easily become your single biggest asset.

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Canada Strong campaign raises $3.29M for families of victims of downed plane in Iran .
A national campaign has raised more than $1.79 million for family members of those killed when a Ukrainian airlines flight was shot down over Iran in early January, officials announced on Sunday. Mohamad Fakih, CEO of Paramount Fine Foods, said the Canada Strong campaign raised $1.79 million over five weeks, surpassing the original goal of $1.5 million, and the federal government matched donations up to a maximum of $1.5 million. "You did this, Canada!" Fakih said in a tweet. "It's been one of the greatest privileges of my life to see community after community step forward to support our own. Thank you!"On Jan.

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