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Money Albertans facing online issues in emergency funding applications

10:00  30 march  2020
10:00  30 march  2020 Source:   cbc.ca

COVID-19: Alberta declares state of public emergency, closes bars and casinos

  COVID-19: Alberta declares state of public emergency, closes bars and casinos The Alberta government has declared a state of public emergency to combat the COVID-19 pandemic, premier Jason Kenney announced Tuesday afternoon. Albertans will now be prohibited from attending casinos and bars and nightclubs, where minors are prohibited by law, and all public gatherings of more than 50 people should be cancelled. Albertans will also be restricted from attending public recreational facilities and private entertainment facilities, including gyms, swimming pools, arenas, science centres, museums, art galleries, community centres, children’s play centres, casinos, racing entertainment centres, and bingo halls.

Actions to protect Albertans and prevent the spread of novel coronavirus. Emergency funding for charities, non-profits and civil society organizations will be distributed through local Family and Albertans who have a road test scheduled will be able to rebook online as of April 17, 2020 for a test

Albertans can access the Direct Energy Emergency Fund by dialing 211, a free, confidential and multilingual system available 24-hours a day. Funding is available to Albertans served by the United Way of Calgary and Area and the Alberta Capital Region, regardless of energy provider.

a large tall tower with a clock at the top of a building: Some Albertans are expressing frustration at the application process for the province's emergency isolation funding. © Josee St-Onge/ CBC Some Albertans are expressing frustration at the application process for the province's emergency isolation funding.

Albertans continue to describe frustrating dead-ends during the application process for the province's emergency one-time funding even as its intended timespan draws to a close.

"It's absolutely frustrating and I really do need it," Jason Whitlock said Saturday.

Whitlock is self-employed and does contract floor-coating work, but business has ground to a halt since the COVID-19 outbreak.

He said he's been trying for days to make it through the Emergency Isolation Support program's application process, each of his attempts thwarted by one issue or another. The system would not recognize his ID. He spent hours on hold with the support line. The website would be over capacity.

Phone scam tells Albertans they have COVID-19, asks for credit card info

  Phone scam tells Albertans they have COVID-19, asks for credit card info Alberta Health Services warned people about a phone scam going around involving novel coronavirus.In a Facebook post on Tueday, AHS said it has received reports that Albertans are getting phone calls during which they're told they have tested positive for COVID-19.

Albertans can access the Direct Energy Emergency Fund by dialing 211, a free, confidential and "A single parent struggling with mental health issues was so overwhelmed he attempted suicide. Through accessing the Direct Energy Emergency Fund , he was able to pay the arrears on his utilities

An emergency fund should contain enough money to cover between three and six months’ worth of expenses, according to most financial planners. Financial planners recommend that emergency funds should typically have three to six months' worth of expenses in the form of highly liquid assets.

"The best analogy I can think of is like trying to push a tsunami through a pinhole," he said.

Whitlock is one of several Albertans who reached out to CBC News to express frustration with the application process.

The rollout of the emergency funding — a one-time payment of $1,146 through an Interac e-Transfer to eligible applicants — has been fraught with technical issues. When it launched on Wednesday, high demand forced the province to temporarily stop taking applications and reset servers.

But Tricia Velthuizen, press secretary for Service Alberta Minister Nate Glubish, said in an emailed statement the website was functioning Saturday with no unplanned maintenance outages. Over 20,000 applications had been processed, she said, an increase since the 16,000 mentioned by the premier Friday.

COVID-19: ‘I’m falling through the cracks’: Alberta’s emergency relief program under fire

  COVID-19: ‘I’m falling through the cracks’: Alberta’s emergency relief program under fire An Edmonton small business owner who self-isolated without consulting health officials said she failed to qualify for emergency financial relief as a result. “I closed my business over two weeks ago because I could not guarantee that I could do my business while keeping my clients, my family and my community safe,” Victoria Stevens of Metropolitan Rockabilly Hair Design said Tuesday. “I’m falling through the cracks because I did the right thing, the responsible thing by protecting Albertans, the community and my family.” The UCP government launched a support program on March 18 to cover Albertans until the federal program starts on April 6.

MyAlberta is now receiving emergency isolation support applications from working Albertans who are self-isolating or who are the sole caregivers for someone in self-isolation. Premier Jason Kenney issued the following statement on the importance of World Down Syndrome Day

Emergency loans are short-term, interest free funding available to cover costs due to delays in funding or unexpected costs. Be able to demonstrate that you are facing urgent financial issues . Complete and submit the online application . An advisor will contact you within 3 business days to

The roughly $50 million in funding is available to working adults who meet the province's published criteria for self-isolation. This includes people who are the sole caregivers to dependents who must self-isolate, and those who have otherwise been directed to self-isolate by health authorities.

Velthuizen said the demand was extremely high and requests continue to overwhelm processing capacity.

"Albertans may find that the system is temporarily unavailable as we need to remove the online access periodically and on an ongoing basis," she said.

"We appreciate people's patience as we work continually to improve the system."

However, Velthuizen did not provide a closing date for applications when asked. The application website reads that the program is only temporary to "bridge the gap until the Federal Emergency Care Benefit is available in April."

Michael Peters is a partner in Fox Runner Tattoo, which has shut down due to the pandemic. He says he's worried about not getting through in time.

"With this system constantly, constantly constantly stopping people from getting this credit eventually, a lot of us aren't going to be able to get it," he said Saturday.

"I know there are different EI and support plans coming, but to get us through this gap this is very important."

Did you get 2 CERB payments? It’s not a mistake, minister says .
Some applicants took to Twitter and other social media platforms to point out the double payment, concerned it could be an error. The CRA and ESDC did not provide answers clarifying what constituted an error in payment before this article was published.

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