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Technology 3 mistakes entrepreneurs always make when they scale their businesses

23:26  13 september  2018
23:26  13 september  2018 Source:   inc.com

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They're definitely avoidable.

What are some common mistakes startups make when they scale? originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from others and better understand the world.

Answer by Mathilde Collin, co-founder and CEO of Front, on Quora:

This is my first company so I can't say I have all the answers, but here are some of the mistakes I'm trying to avoid as we scale Front:

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  1. Losing transparency: Transparency is core to our culture and our product. I believe that trusting employees with information about the business makes them more efficient, effective, and ultimately happier. As we scale to hundreds of employees across SF, Paris, and potentially future offices, we will be faced with the challenge of arming people with the appropriate amount of information they need to do their jobs, but not oversharing such that we're creating more questions or problems. Transparency is critical, but can also go too far.
  2. Losing touch with employees: Today, I know every single Fronteer by name and I have personal relationships with most of them. Because of this, I am quickly aware of issues, concerns, or reasons to celebrate. I know it's unrealistic that this will scale indefinitely, there will soon come a time when I don't know every employee as well, but I hope to retain my connections with the individuals that are building, selling, and marketing Front. I'm doing this today by hosting bi-weekly "Mathilde is free to chat" office hours where anyone can come ask me a question or catch up.
  3. Creating internal politics: At Front, I'm aiming to make internal politics impossible through simple actions like making calendars open by default, an obsession with hiring collaborative employees (particularly senior leaders who embody what it means to be transparent) and being careful about not hiring too fast so we don't have an environment where certain people don't have enough work.

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