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Style Woman claims she was refused service at Dunkin’ because she’s deaf in viral TikTok

00:25  17 september  2021
00:25  17 september  2021 Source:   indy100.com

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Shannon Heroux, 32, from California, shared her story on her @shannon_heroux TikTok account, where her videos about the alleged incident have gone viral . She explained in her first clip she was refused service at a Dunkin ' location in Encino after she told an employee that she was deaf and The TikToker noted that she had her mask on and was socially distanced, saying she has been discriminated against the entire pandemic because she is deaf . Shannon demanded an apology from Dunkin ', and later shared in a follow-up video that she was in contact with the franchise' s corporate

TikTok user @shannon_heroux posted emotional videos alleging Dunkin ’ employees refused her service because she ’ s deaf . The two-part video series shows @shannon_heroux sitting in her car crying as she explains how an employee and their manager were insensitive and ultimately refused her service when she tried to order a drink. Since posting two days ago, the first video amassed over 2.1 million views and 347,000 likes. “I’ve never been refused service before. It hurts,” she says in the video. @shannon_heroux. I was refused service at a Dunkin Donuts because I’m deaf .

A woman has shared an emotional video where she claims she was refused service at a Dunkin’ because she is deaf.

a man and a woman taking a selfie: final_614318e8db93160036bbd650_471339.png © TikTok/shannon_heroux final_614318e8db93160036bbd650_471339.png

As she sat in her car crying, TikToker Shannon Heroux (@shannon_heroux) tearfully explained how an employee and managed at the chain in California were refused to accommodate her needs one afternoon.

“I didn’t know how to process it, I was confused. I couldn’t hear anything,” she said. “I couldn’t hear. I wear a cochlear implant but I wasn’t wearing it at that time.”

Wiping a tear away, Shannon added: “I’ve never been refused service before. It hurts. It hurts really bad.”

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In order for her to understand what the employee was saying, Shannon needed the Dunkin’ worker to take off their mask she could see their lips in order to be able to lipread and understanding what they are saying.

For deaf people, one of their preferred or only methods of communication is lip reading.

But when Shannon explained this to the employee and said she couldn’t understand her but despite this, she claims the woman “didn’t take her mask off” and instead went to the manager.

“I could just tell by his [manager’s] body language, his face, he was going off,” the TikToker said. When he came over to Shannon she claims he refused to write anything down and also refused to pull his mask down.

“People don’t believe, I’m deaf and I could sense and feel from him [manager] that he couldn’t believe me, he didn’t believe I was deaf because I speak so well.”

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image captionBev Standing felt violated when she discovered how her voice was being used. An actor is suing TikTok for using her voice in its text-to-speech function. It converts writing into speech, which can then be played over videos uploaded to the app, often for comedic effect. Bev Standing recorded about 10,000 sentences of audio for the state-backed Chinese Institute of Acoustics research body to use in translations, in 2018. The legal action claims her voice can now be heard in viral videos featuring “foul and offensive language”, causing her reputation “irreparable harm”.

She added she was wearing a face mask, they were six feet apart and there was plexiglass in the store.

In the second part of her video, she explained how the pandemic has particularly affected deaf people and described how she was at her “breaking point.”

“No deaf person should have to go through this,” Shannon said. “I’ve been discriminated [against] this entire pandemic.”

The BBC reported more than one in three deaf people have reported struggling with their mental health because of the pandemic, according to a recent report, according to the deafness charity SignHealth.

The pandemic has also resulted in cases of deaf people being discriminated against too.

Now, Shannon wants an apology from the manager who refused her service.

“I want an apology,” she cries. “What that manager did was wrong.”

Since posting her emotional video, Shannon has received nearly 3m views in total between the two TikToks, with thousands of comments supporting her.

indy100 has contacted Dunkin’ for comment.

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