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Travel Family fined by airline because their names were too long for its booking system - and didn't match their passports after they bought their tickets

14:55  10 may  2018
14:55  10 may  2018 Source:   dailymail.co.uk

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for its booking system - and didn ' t match their passports after they bought their tickets . The passengers had booked their flights with the Thai flag carrier - Thai Airways - on its website was forced to shorten their names - and that meant they no longer matched the ones in the passports .

for its booking system – and didn ’ t match their passports after they bought their tickets . The passengers had booked their flights with the Thai flag carrier – Thai Airways – on its website, but had The unnamed family were then forced to pay 3,000 Thai Baht (£69) in order to fly on the service.

Airlines have been known to be very strict when it comes to making sure the names on passports and boarding passes match © Provided by Associated Newspapers Limited Airlines have been known to be very strict when it comes to making sure the names on passports and boarding passes match A family was forced to pay extra to board their flight - because their names were too long. 

The passengers had booked their flights with the Thai flag carrier - Thai Airways - on its website, but had been unable to fit their long names into the online booking form.

This meant the father, who had made the booking, was forced to shorten their names - and that meant they no longer matched the ones in the passports.

And when they turned up at the airport to board their flights, staff at the check-in counter noticed the names on their boarding passes didn't match and said they would have to pay for name changes.

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The passengers booked their flights with the Thai flag carrier on the airline 's website but couldn't fit their long names into the online booking form so they didn ' t Book a Trip. T+L Travel Guide App. Gift Guides. They excitedly boarded their plane at London Gatwick, which is where the trouble began.

Airlines and their long -suffering customers are reporting a steep climb in air rage incidents. Some incidents are apparently caused by problems which are familiar to many regular travellers. One case reported from America stemmed from an interminable delay in takeoff, when passangers were

The unnamed family were then forced to pay 3,000 Thai Baht (£69) in order to fly on the service.

However, according to the Bangkok Post, the airline eventually reimbursed the family for the extra charges and said it will tweak its website so the problem doesn't happen again.

On its Facebook page, Thai Airways said: 'We apologise for the inconvenience since the internet booking system allows up to 25 characters each for the first name and family name when booking a ticket.'

Previously, Bob Atkinson, travel expert at TravelSupermarket, warned that airlines can be very strict when it comes to making sure the names on passports and boarding passes match. 

A family was forced to pay extra to board their Thai Airways flight - because their names were too long © Provided by Associated Newspapers Limited A family was forced to pay extra to board their Thai Airways flight - because their names were too long He said: 'Although your name will not stop you getting though security, it may stop you at check-in or boarding.

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I recently bought a ticket for my whole family online. I have a daughter who is almost a year old. Everything's fine , but then I noticed that they cut her name short.

Prada makes all of their products in their own country. Made in Europe By Jo Johnson, Fred Kapner and Vocabulary British and American English A. Match the words and phrases below which have the same Airlines and their long -suffering customers are reporting a steep climb in air rage incidents.

'Your passport name should match your ticketed name on your boarding card.'

However, it is not the first time Thai Airways have been in the news recently.

Earlier this year it announced that obese passengers and parents travelling with children in business class will be booted back to economy class because the new seat belts won't fit their waistlines.

The international carrier banned kids and overweight people from flying business class after adding two new Dreamliner jets to its fleet in September last year.

The airline said customers whose waistlines exceeded 142cm would not be able to fly the premium service because of the new seat belt airbags.

Related: Lesser known places to discover in the capital city of London (provided by EasyVoyage)

Little Venice: This is truly a hidden gem tucked away from touristy areas centered on an area of decorative house boats and three-way junction of canals. The junction is off the Paddington area of the Grand Union Canal and the Regent's Canal; it is also called Browning's Pool or Little Venice Lagoon. London's answer to the renowned Italian city is truly scenic and is the home to many famous people, bustling cafes and nearby restaurants. Lesser known places to discover in the capital city of London

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Why Travelling Can Be So Distressing For Families With Different Surnames .
There are many reasons why you might have a different surname to the rest of your family – maybe you decided not to take your partner’s name, or you didn’t want to get married; you might be a same-sex parent or you could be divorced. However, under the Home Office’s official advice, if you’re a family travelling abroad with different surnames to your children, you should be ready with documents to prove your relationship with your child. Specific examples on their website include a birth or adoption certificate, divorce or marriage certificates, or a letter from the child’s other parent giving permission for the child to travel with you.

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