MoneyO2 4G still down as transport networks and millions of outraged customers unable to get internet data

20:40  06 december  2018
20:40  06 december  2018 Source:   indy100.com

Bank IT Failures Are Costing Customers Eye-Watering Sums Of Money, And Firms Must Be Held To Account

Bank IT Failures Are Costing Customers Eye-Watering Sums Of Money, And Firms Must Be Held To Account It’s become something of a routine. IT services at a bank go down, the bank’s Twitter account is bombarded with complaints, politicians seek answers, and the bank apologises. All the while, customers are left stranded, unable to access their money and facing delays in paying bills. Since becoming Chair of the Treasury Committee 16 months ago, the number of IT failures that have occurred at banks and other financial services institutions is astonishing. There have been problems at Equifax, TSB, Visa, Barclays, Cashplus and RBS, to name a few. With bank branches closing and customers being ushered towards online services, the availability of those services is vital.

Millions of Telstra 4 G and 3G mobile customers unable to make calls 'The issue is impacting some 4 G mobile voice and data services nationally, which is also causing congestion for 3G services. Scroll down for video. Telstra's mobile network has crashed, leaving thousands of customers

I assumed something was up with network settings, so I searched for networks and selected O 2 After trying this and every attempt since, I simply get the error that I am unable to connect and to try Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to

O2 4G still down as transport networks and millions of outraged customers unable to get internet data © Getty

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O2's internet network is suffering an outage. And O2's customers are outraged.

The carrier's 4G problems have hit the networks 25 million customers, as well as those using networks that rely on its infrastructure, like GiffGaff and Tesco Mobile.

But it is also causing problems in places that rely on O2's network coverage for other important services.

Transport for London's live timetables, for instance – which allow people to see accurately when a bus is about to turn up at any given stop – appears to have broken and is showing that no buses are arriving. That appears to rely on O2's data connections to work, and since buses are unable to connect to the central service the entire system is broken.

TfL is yet to comment on the outage but its site shows that no London buses are arriving at bus stops. The buses themselves are of course running as normal.

Away from major systems such as those, the problems have led to anger to O2 customers who have already had to deal with other outages in recent weeks.

Numerous people tweeted at O2's official account – which has been attempting to offer updates on the problems throughout the morning – to express their frustration over the fact they were unable to get onto the internet.

Some users even asked for compensation for the outage period. Regulator Ofcom says that it is unlikely that carriers will have to offer refunds for the problem period, but that such a payout is possible if it lasts for a long time or the network wants to make amends.

O2 Customers Compensation: How To Get Money Back After Outage.
Mobile giant O2 has confirmed how it will compensate millions of customers following an “unprecedented” network outage. A spokesperson told HuffPost UK that senior staff had explored how best to “make it up to” the 25 million Britons affected by the 24-hour issue with its 4G data services on Thursday. Millions of people who use the service were unable to access mobile internet, while bus stop countdown displays were switched off and in

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