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MoneyO2 services restored after millions hit by technical fault

13:40  07 december  2018
13:40  07 december  2018 Source:   msn.com

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O 2 has 25 million customers and also provides services for the Sky, Tesco, Giffgaff and Lycamobile networks, which have another seven million users. Services such as bus timetable information have also been affected, while many businesses faced disruption.

O 2 says its 2G and 3G services are fully restored a day after a fault left hundreds of thousands of mobile subscribers without a connection. "Our tests now show that all our 2G and 3G services have been fully restored for affected customers," the firm said in a statement.

O2 services restored after millions hit by technical fault © Steve Parsons O2 has said it is services have been restored (Steve Parsons/PA)

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Mobile network O2 says its services have been restored after a technical fault left millions of customers unable to get online.

The company said it would be closely monitoring data services over the coming days and promised to carry out a review to understand what went wrong.

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In a statement issued just before 8pm on Friday evening, O 2 confirmed the issues had affected around 10% of UK customers and that the fault responsible had been fixed. "We would like to reassure those customers still affected that we are working as hard as we can to restore normal service to everyone.

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O2 services restored after millions hit by technical fault © Getty A general view of the O2 headquarters in Slough, Berkshire

British customers reported not being able to use mobile data to access the internet and the operator’s network on Thursday after disruption began at about 5am.

On Thursday evening, O2 said 3G data service had started returning and was expected to be fully restored by 9.30pm, while the company reported at 3.30am on Friday that the 4G network had been restored.

“Our technical teams will continue to monitor service performance closely over the next few days to ensure we remain stable,” a spokesman said.

O2 services restored after millions hit by technical fault © Getty A general view of the O2 headquarters

“A review will be carried out with Ericsson to understand fully what happened.

“We’d like to thank our customers for their patience during the loss of service on Thursday 6 December and we’re sorry for any impact the issue may have caused.”

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A transient fault is a fault that is no longer present if power is disconnected for a short time and then restored ; or an insulation fault which only temporarily affects a device's dielectric properties which are restored after a short A transient fault will then clear and the power-line can be returned to service .

The issue has now been fixed and services have been restored ." BT's service status pages had indicated that subscribers in parts of England, Wales "My business spends hundreds of millions of pounds a year with BT - my single largest competitor, also my single largest supplier," Dido Harding

The company had earlier issued a joint apology with telecoms company Ericsson.

O2 UK chief executive Mark Evans said: “I want to let our customers know how sorry I am for the impact our network data issue has had on them.

“We fully appreciate it’s been a poor experience and we are really sorry.”

O2, which has more than 25 million UK customers, saw disruption to its network last for most of the day on Thursday.

Other mobile networks, including Sky, Tesco and Giffgaff, were also affected by the problem because their networks use O2 services.

Marielle Lindgren, chief executive of Ericsson UK and Ireland, said: “The faulty software that has caused these issues is being decommissioned.”

She added: “Ericsson sincerely apologises to customers for the inconvenience caused.”

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