Money: Ofcom: Mobile and internet providers must allow customers to switch without hassle - PressFrom - United Kingdom
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MoneyOfcom: Mobile and internet providers must allow customers to switch without hassle

17:30  03 june  2019
17:30  03 june  2019 Source:   inews.co.uk

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Thanks to new regulations from Ofcom , changing broadband providers is easier than ever before. Some providers delete e-mail accounts once customers leave, and some will let you keep it The letter from the provider you're joining must give you a date for when the switch will occur as well as

Switching Phone provider . You don't have to compare every deal yourself. We do the work for you Under Ofcom regulations, there's no legal obligation for your network to contact you to tell you when Switching network when you don't want to keep your number. Switching mobile phone provider is

Ofcom: Mobile and internet providers must allow customers to switch without hassle © PA Images The offices of Ofcom (Office of Communications) in Southwark, London. (Photo by Yui Mok/PA Images via Getty Images)

The UK’s biggest mobile and broadband providers have signed up to a series of commitments promising fairness for customers, including allowing them to switch providers without hassle, Ofcom has announced.

BT, Sky, EE,Virgin Media and O2 are among the signatories pledging to ensure customers are treated fairly by their providers, including when they’re trying to switch to a rival company.

Ofcom: Mobile and internet providers must allow customers to switch without hassle © Provided by Johnston Publishing Ltd The new rules consist of six commitments the companies must adhere to, including making prices clear and easy to understand and additional support for vulnerable disabled, older or recently bereaved customers, or those who may have mental health requirements.

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Ofcom has banned mobile phone providers from binding customers to 36-month contracts. The regulator intervened to protect consumers over Although dividing the cost of a handset and mobile phone services seems a logical way of tackling the problem, Ofcom is still expected to investigate the

Whether you switched internet providers or just negotiated a better deal with your current ISP, you should enjoy a better internet agreement if you followed these steps. Don’t forget to relay this info to your friends if they need to switch , and keep HighSpeedInternet.com in mind for all your internet

Mobile providers must warn customers when their contract is coming to an end (Photo: Getty Images)

Ofcom: Mobile and internet providers must allow customers to switch without hassle © PA Images A general view of the head office of BT, the BT Centre, in Newgate Street, central London. (Photo by Nick Ansell/PA Images via Getty Images) People who chose to leave a provider in favour of another must not face additional barrier or hassle compared to others signing up to new services, and if providers cannot fix

Issues with core services they’ve promised to deliver within a reasonable period, customers should be allow to leave their contract without risk of penalty.

Sharon White, Ofcom chief executive, said great customer service had to be the norm, rather than optional.

Ofcom: Mobile and internet providers must allow customers to switch without hassle © Provided by Johnston Publishing Ltd “That hasn’t always happened in the past in broadband and mobile services, but there is now a growing belief from providers that putting customers first is paramount,” she said.

Earlier this month the communications regulator ordered broadband, TV, mobile and home phone providers to notify customers when their contract was coming to an end and inform them of the best deals available.

Customers must receive a text message, email or letter between 10 and 40 days before their contract comes to an end to minimise the chances of consumers getting stung by the ‘loyalty penalty’ of sticking with a provider.

Ofcom said it will continue to monitor companies’ practices closely and will intervene when it feels firms are falling short of their commitments to customers.

Ofcom pledges to stamp out unfair mobile, broadband and TV practices.
Ofcom pledges to stamp out unfair mobile, broadband and TV practices

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