MoneyOnline banking outage: Natwest and RBS websites down

© Reuters

Natwest and the Royal Bank of Scotland’s websites are both out of action this morning, leaving customers without the ability to use some online banking services.

Customers trying to access Natwest’s website met with a blank screen and an error message.

According to website Downdetector.co.uk the outage for both sites occurred shortly after 9am this morning.

Responding to customers reporting errors on Twitter, Natwest said: “We’re aware of some issues with our website and are working hard to fix them.”

⚠️ Our website is currently unavailable. We're working hard getting it back up and running for you.

We’ll post an update when we have more information. In the meantime, please use our mobile app or contact us if you need urgent help. pic.twitter.com/xAKHjczCb9

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AN online and mobile banking glitch left millions of NatWest and RBS customers locked out of their Most customers were complaining of an outage since around 5am Friday morning, although some Nicole Williams said: "@ NatWest _Help banking app and website down !!! I get paid today and have

NatWest , RBS and Ulster Bank had issues with online and mobile banking this morning. Customers are still able to use telephone banking and ATMs, and access branch services, but have been met with error messages on their online and mobile banking since about 5am this morning.

— NatWest (@NatWest_Help) August 27, 2019

One Natwest customer wrote on Twitter: “Clearly you have big problems today but I see no announcement to your business customers informing them.  Even when I can get onto the system I can’t move MY MONEY Really sick of your constant problems.”

Another, Andrew Rayner, added: “Not good NatWest. Been trying to access online banking for ages. Poor service yet again.”

Natwest redirected aggrieved customers to nwolb.com to attempt to login there instead.

The bank’s mobile app was still working this morning, appearing to be unaffected by the issues plaguing people trying to reach the online banking site.

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Natwest told another customer struggling to access their online banking that “we don’t have an exact timescale I’m afraid”.

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Natwest 's online and mobile banking services have been restored after going down due to a tech glitch earlier on Friday, the bank has said. RBS chief exec Ross McEwan said he did not know what had caused the problem on Friday morning. RBS and Natwest online and mobile banking services

Yesterday, online retailer Amazon.com denied that it had been targeted by WikiLeaks "hacktivisits", after its European website went down at the weekend for about half an hour. The company said the outage was caused by a hardware failure. This story, " RBS and NatWest online banking customers

On Twitter, RBS wrote: “We are aware there is currently an issue with the online banking service and our team are looking to have this fixed as soon as possible.”

One customer, David, tweeted: “Can’t login using iPhone browser. Next button on the login screen doesn’t work!! Problems since introducing 2 factor authentication! Shambles.

“Also, when using online browser on PC pages stop loading and Bad Gateway message appears. Time to move I think.”

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