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MoneySainsbury's ends till-free store pilot

17:05  10 september  2019
17:05  10 september  2019 Source:

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Sainsbury's ends till-free store pilot © AP

Sainsbury’s has said not all customers are ready for a till-free store as it ended a smartphone-only pilot scheme at a central London branch.

The three-month trial came to an end as the supermarket reintroduced a manned till and two self-checkout points in it’s Holborn Circus store.

Tills were removed in April and customers were able to use the Smartshop app to scan groceries as they browsed the store, pay in the app and scan a code before leaving to confirm payment.

However, customers found the mobile QR codes difficult to scan when leaving the store, prompting the supermarket to design new ones.

Other shoppers were unwilling to use their mobile data allowance to download the Sainsbury’s app, and found the store’s wi-fi sign up process too long.

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Is Sainsbury ’ s till - free store just a gimmick or a new hassle-free way to shop? The GHI investigates. *The software which allows you to view your receipt at the end of the shop has not been made available yet to Android users so they have to screenshot the final summary instead at present.

But a till - free shopping experience is exactly what Sainsbury ’ s is now offering customers. However, when we entered the Sainsbury ’ s store , we were taken aback by just how many When it came to finalising our purchase, we simply clicked on the “Apple Pay” button to confirm the end of the shop.

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Sainsbury's ends till-free store pilot

Meanwhile, some consumers still prefer to use cash and card, which created long queues at the store’s help desk.

“Take-up was as we had expected – at peak times better than we’d expected – and it’s clear that not all our customers are ready for a totally till-free store,” the company said on its website.

“The experiment created excitement amongst customers, with many keen to check out the store, download the app and test out this way of shopping,” Sainsbury’s added.

Till-free shopping is still available at the Holborn Circle store, as well as eight other convenience stores in London.

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