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UK News NHS Covid app users get 'test' message telling them to self-isolate

01:00  01 october  2020
01:00  01 october  2020 Source:   dailymail.co.uk

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NHS information about what self-isolation is, when to do it and how to self - isolate if you have symptoms of coronavirus ( COVID -19). Self-isolation is when you do not leave your home because you have or might have coronavirus ( COVID -19). This helps stop the virus spreading to other people.

NHS information about what to do if you're told by the NHS Test and Trace service that you've been in contact with someone who has coronavirus ( COVID -19) and must stay at home ( self - isolate ). If you get any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or

graphical user interface, text, application: MailOnline logo © Provided by Daily Mail MailOnline logo

The coronavirus test and trace app has come under fire once again after Britons received messages telling them to self-isolate - only to find out the alert was an unannounced test.

Users reported receiving a message telling them to self-isolate because they had been in contact with a person who tested positive.

The message read: 'Possible COVID-19 exposure. Someone you were near reported having COVID-19. exposure date, duration and signal strength have been saved.'

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the day they were tested , if they have not had symptoms – but if they get symptoms after they were tested , self - isolate for a further 14 days from you get an alert from the NHS COVID -19 app telling you to self - isolate . This is because you've been in close contact with someone who has coronavirus

Get a test to check if you have coronavirus, understand your test result and find out what to do if you're contacted by NHS Test and Trace. NHS COVID -19 app .

However, when they clicked on the app, the notification disappeared.

The government has confirmed the message was a test, though users were not informed of that at the time.

One furious man, Maurice Leaver, hit out at the farce and said he had been forced to wrongly self-isolate after receiving the message.

Others claimed that test and trace workers had also been unaware the app had been sending out test messages.

The NHS Covid-19 app was rolled out across England and Wales last Thursday, using Bluetooth technology in smartphones to keep an anonymous log of people an individual comes into close contact with.

However, it has been plagued with problems, with thousands of users blocked from logging their positive tests and confusion over whether police officers should download the app.

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The NHS Covid -19 app is available to download nowCredit: London News Pictures. The new app tells people whether they have been close to someone who has had coronavirus and send Unlike the first app , this contact-tracing app will also include other features designed to give users "personal

Staying at home ( self - isolating ) can be difficult, but it's important to stop coronavirus ( COVID -19) Help and support is available while you're at home. Help with everyday tasks from an NHS volunteer. Tell your employer if you cannot work while you're self - isolating . They should tell you if you’re

Close contact broadly means being within two metres of a person for at least 15 minutes.

According to Health Secretary Matt Hancock, the app was downloaded 12.4 million times by midday on Monday.

Northern Ireland and Scotland have their own contact tracing apps, which were launched at earlier dates.

The infection tracing software has been plagued with problems with the latest fiasco seeing up to 70,000 users blocked from logging their positive test results.

At first, anyone who was tested in an NHS hospital, Public Health England lab or as part of an Office for National Statistics survey could not upload their result.

graphical user interface, text: Pictured bottom is the test message that users received. Top is the actual alert if someone near you has tested positive © Provided by Daily Mail Pictured bottom is the test message that users received. Top is the actual alert if someone near you has tested positive a man looking at the camera: One furious man, Maurice Leaver, hit out at the farce and said he had been forced to wrongly self-isolate after receiving the message © Provided by Daily Mail One furious man, Maurice Leaver, hit out at the farce and said he had been forced to wrongly self-isolate after receiving the message

One of the key features of the app is that it enables people to scan their phones using QR codes in hospitality venues, so they can be alerted if there is an outbreak linked to that site.

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In England, you’ll be contacted by the NHS Test and Trace service if you test positive for coronavirus ( COVID -19). You'll be asked where you've been recently and who you've been in close contact with. This will help the NHS contact anyone who may have caught the virus from you.

" NHS Covid -19 app users only need to self - isolate if they get a notification directly from the app advising them to do so." Baroness Dido Harding, who runs NHS Test and Trace and is interim executive chairwoman of the National Institute for Health Protection, said in an email to staff that Mr

The app has been hit with several problems.

Middle-aged customers reported being 'humiliated' by 'app disciples' at pubs and restaurants banning them from going in without the NHS Covid-19 app - despite government rules saying it is not compulsory.

The infection tracing software has been used as an excuse for refusing entry to older drinkers and eaters without it downloaded onto their phones.

This is despite the government's own guidance stating it should not be a precondition of entry.

The rules only tell businesses they 'must' display the 'official NHS QR poster' and apply for a code to be connected to the app.

But customers without the special phone system should still be allowed in as long as they supply their contact details in some form.

Mark Sevia, from Nottingham, told MailOnline he and his group had been refused entry at three venues for not having the app.

He said: 'One venue allowed us in with a paper form but after an hour's wait without any service we moved on.

'We were welcomed at our third choice and allowed to take a table after filling in the paper form.

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If the person with symptoms tests positive for COVID -19, the NHS Test and Trace service will notify their close contacts This will occur by either a phone call, text message , email or letter. When Test and Trace advises contacts to self - isolate , the service does not tell them the identity of the person

Coronavirus ( COVID -19). Self-isolation and treating coronavirus symptoms. If you are self - isolating because of coronavirus, there are things you can do to reduce the chances of spreading any Help and financial support while you're self - isolating . What to do if coronavirus symptoms get worse.

'Almost as soon as we sat down the manager descended on us and pointed out the App sticker on the wall.

'On asking for proof of the legality of his refusal he backed down muttering about protecting his staff.

'Having reluctantly parted with too much money we decided to eat and drink at home for the foreseeable future.

'All three of the app disciples were young and arrogant and could not understand why this was such a challenge for older people. To be refused was bad enough but public humiliation was worse.'

a man holding a book: Middle-aged customers are being 'humiliated' by 'app disciples' at pubs over the software © Provided by Daily Mail Middle-aged customers are being 'humiliated' by 'app disciples' at pubs over the software a group of people looking at a cell phone: Pubs and restaurants have started turning away customers who don't have the app © Provided by Daily Mail Pubs and restaurants have started turning away customers who don't have the app

Stroke victim Derek Hudson said he was turned away from his coffee shop because he did not have the app.

He said: 'I was refused service at a branch in my local supermarket.

'What was most annoying was that I am recovering from a stroke and needed to rest for a few moments.'

The infection tracing software has been plagued with problems with the latest fiasco seeing up to 70,000 users blocked from logging their test results.

Yesterday mother-of-two Clare Wakelam, 47, said she and two others had been due to go for lunch at Turtle Bay in Birmingham, West Mids, but was turned away when they did not all have the app.

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The local authority worker from Walsall said she happily provided her contact details but thought the phone software would cause too many issues.

She told MailOnline: ‘When it was our turn the person at the door unless we all downloaded the app we couldn’t enter the establishment.

‘We went to a pub and we walked in fine and wrote our name and number down.

Law and orders: Do you really need the trace app to buy a drink?

Government rules on the track and trace app say you do not need to have it to be allowed into pubs and venues.

But customers without it do need to provide their contact details in another way to staff.

If they refuse then they can be barred from going into the bar or restaurant.

Pubs also have to follow the rules of the Licensing Act 2003.

Licensees do have the right to refuse entry to people, but it cannot be unlawful - sexuality, race, or religion are among features that cannot be used to stop customers coming in.

It does say they can refuse entry to people on grounds of 'public safety' but if customers did provide some contact details it would be difficult to justify on this point.

‘If Turtle Bay had just asked for our details we would have handed it over happily, I've done it everywhere else I've been.

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‘I won’t download the app because I’m thinking it will cause too much trouble with how it alerts you and how sensitive it is.

‘With the app I think about older people who haven’t got phones like that so can’t get it. I also think what if the battery goes or the data allowance is used up – there are things that can go wrong.

‘I think it’s wrong that businesses are turning people away for things like this. I won’t be going back.’

Turtle Bay's website spells out customers have to download the app, adding 'We now need to ask everyone entering our restaurants to enter their contact details on the NHS Covid-19 App when they arrive.

One customer wrote on Twitter: 'I have today been refused entry into two establishments {a cafe and a pub} because I haven’t downloaded the NHS track and trace app!! Is this right?'

Another said: 'Last night I was denied a meal because I didn't have a Gvt phone app!!!!

'You may think I'm being over dramatic but you must now get the point. What else are we soon going to be denied access to unless we have a government phone app. Please, please, please people wake up.'

One user, Chloe James, wrote: 'I'm in a pub and apparently they've been told they can't serve anyone unless they have the track and trace app.'

The Government's guidance on the app say that not having it is not a reason for venues to refuse entry, as long as they give their contact details.

But places like pubs could use the excuse of licensing regulations as a reason to stop people coming in, citing public safety.

Read more

Video: Health Secretary Matt Hancock responds to people who are reporting not being able to download the NHS Test and Trace app due to phone software requirements (Birmingham Mail)

Some users of NHS tracing app incorrectly given COVID-19 exposure alerts .
Some users of the new NHS contact-tracing app have received notifications saying they'd been near someone with coronavirus, only to discover the alerts were system checks sent by Google and Apple. © Other This is what the false message, or 'test,' reads People who downloaded the COVID-19 app in England and Wales told Sky News they had received a notification which said: "Someone you were near reported having COVID-19."Yet, when they clicked on the message, they found no information explaining whether they should self-isolate.

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