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UK News Some users of NHS tracing app incorrectly given COVID-19 exposure alerts

02:25  01 october  2020
02:25  01 october  2020 Source:   news.sky.com

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A contact- tracing app could help stop the coronavirus pandemic, but 80% of current smartphone This would send a cascade of alerts to people they had recently been in proximity to, advising them to go media captionWATCH: Experts think a contact- tracing app could suppress Covid - 19 . " Some of my colleagues have commissioned large surveys in multiple European countries including the UK.

NHS advice about coronavirus ( COVID - 19 ), including what the symptoms are, what to do if you think you have it and how to reduce your chances of getting it. Top tasks Coronavirus ( COVID - 19 ).

Some users of the new NHS contact-tracing app have received notifications saying they'd been near someone with coronavirus, only to discover the alerts were system checks sent by Google and Apple.

graphical user interface, text, application: This is what the false message, or 'test,' reads © Other This is what the false message, or 'test,' reads

People who downloaded the COVID-19 app in England and Wales told Sky News they had received a notification which said: "Someone you were near reported having COVID-19."

Yet, when they clicked on the message, they found no information explaining whether they should self-isolate.

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A Covid - 19 tracing software tool has appeared in the settings of both Android phones and iPhones This lets the app measure the distance between two handsets - and then alert the phone owner if In the UK there is currently no available contact- tracing app . The update has caused some confusion

Very few Covid - 19 tracking apps are out in the wild yet, but the features that Apple and Google have worked on are now live. Besides the settings that you'll find in future tracking apps , you can enable or disable " exposure notification" logging at the operating system level as well—it's a completely opt-in

The Department of Health and Social Care said the notification was a "default message" sent by Google and Apple - the makers of the app's technology - and should be ignored.

But the false alarms - which appeared to be only in England and Wales, despite the widespread use of contact tracing technology in countries across the world - had already caused confusion, forcing at least one user into avoidable self-isolation.

graphical user interface, text, application, chat or text message: The correct NHS app message sent if you need to self-isolate © Other The correct NHS app message sent if you need to self-isolate

"I'm now self-isolating, just to be on the safe side... I don't know whether it's correct or not," Maurice Leaver said. He received the message on Sunday, the day after downloading the app, and had been unable to clarify the situation with contact tracers.

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Google and Apple's Exposure Notifications API helps health authorities create responsible COVID - 19 contact tracing apps . Once a user downloads an app that uses the Exposure Notification API and opts in to contact tracing , their device starts generating “proximity identifiers” that are changed every

An overview of the state of contact tracing apps , how they might stop the spread of COVID - 19 , and the privacy concerns surrounding their fast adoption. While the world is scrambling to control the spread of COVID - 19 , a new technological system of contact tracing wants to harness your smartphone to

Kathryn Sian, a biomedical scientist in an NHS lab, received the same notification, but went into work after reading about it online.

She said the "very stressful" message gave her "no confidence in this app at all", adding: "I've turned off the contact tracing for now, only using it to check in at venues."

Both Mr Leaver and Ms Sian described how the default messages "disappeared". Although clicking on it took them to the homepage of the app, there was no sign it had ever been sent.

A Department of Health and Social Care spokesperson confirmed that default messages from Google and Apple would disappear or not be able to be clicked on. An official Test and Trace instruction to self-isolate would produce a message inside the app which said: "Please stay at home and self-isolate to keep yourself and others safe."

graphical user interface, text, application: The track and trace message sent if you test negative © Other The track and trace message sent if you test negative

Apple or Google notifications, the spokesperson said, could be called "COVID-19 EXPOSURE LOGGING" or "COVID-19 Exposure Notifications". According to the spokesperson, it is not currently possible to turn off the notifications.

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As the debate around Apple and Google's COVID - 19 contact tracing app framework continues to grow, many people are asking how they can disable it. The debate concerning Apple and Google's COVID - 19 exposure notification framework continues.

The ' exposure notification' tool is switched off by default, and is not a tracing app itself. It does not work with the popular Covid Symptom Study app , which has been downloaded more than NHS app : Lists on NHS servers. The NHSX app would create an alert every time two app users came within

Despite the Department of Health and Social Care's insistence that the notifications were "default messages", it emerged that several other countries using the same contact tracing technology were not experiencing this issue.

NearForm, the developer behind the contact tracing apps in Scotland, the Republic of Ireland, Northern Ireland and Gibralter, told Sky News it did not recognise the problem, even though these apps are based on Google and Apple's technology.

It is not known how many false alarms have been sent in England and Wales, but dozens of people reported receiving them on social media, sometimes multiple times a day.

One asked: "Have I been 'traced'?" Another said: "I got a notification that [someone] near me had tested positive... No information of it whatsoever in the app. What's the point?"

Andrew Gwynne, MP for Denton and Reddish in Greater Manchester, an area currently under local lockdown, tweeted that he had "three messages this evening. I've not even been out of the house today. Mrs G got several yesterday."

App users who had received a disappearing notification criticised the lack of guidance available online and from the NHS 111 telephone hotline.

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COVID - 19 is a new strain of coronavirus that has not been previously identified in humans. It was first identified in Wuhan, Hubei Province, China, where it People living in some group residential settings are also more likely to have conditions that make them at greater risk of serious COVID - 19 infection.

COVID Alert is the Government of Canada's free exposure notification app . It helps break the cycle of infection by letting people know of possible Available for iOS and Android. Together, let's limit the spread of COVID - 19 and prevent future outbreaks. COVID Alert helps us break the cycle of infection.

Jonny Easton told Sky News that when he called NHS 111 for more information after getting the alert, the call handler told him they'd never heard of the notification, but that they believed it should be ignored.

"One would have thought when the app was released one of the first things you would have done would be to conduct extensive training with the 111 members of staff, that told them, when you get this message you do this," he said.

"It has damaged confidence because it seems it hasn't really occurred in this situation."

This confusion is the latest in a series of issues raised since the app launched. On the weekend, it was revealed that tests conducted in hospitals or NHS labs could not be put into the app, leaving nearly a third of tests unlogged.

Users also questioned why it was not possible to register negative test results on the app, as these might release someone from self-isolation.

The Department of Health and Social Care said it had fixed this issue by allowing users to ask for a code from NHS Test and Trace, and screenshots seen by Sky News show that it is now possible to add negative test results on the app using the same system.

But one user who had registered a negative test questioned whether the message on the app made it clear that people who have been given a negative test might still have to self-isolate: for instance, if other people in their household or bubble continued to have symptoms. This only became clear, the user said, after clicking on a link in the app.

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Professor Lillian Edwards, who sat on the Ethics Board for the first app, which was discarded by the government in June, said the issues raised questions about the app's strategy.

"There was a choice to be made about putting out something very simple and very clear that gets it right the first time and therefore builds a lot of trust and confidence, or what the English app has gone for, which is putting in a lot of different functionalities," she told Sky News.

"I think that is causing confusion which may lead to loss of trust."

The issues come as the Westminster government revealed that the app had received 14 million downloads, or nearly 25% of the population of England and Wales.

Analysis by University of Oxford Professor Johannes Abeler comparing early adoption of contact-tracing apps in four different countries showed that the English and Welsh app was on track for record growth, with a larger proportion of the population downloading over its first weeks than in Scotland, Germany and Singapore.

Professor Abeler said: "The strong and widespread uptake of the app in England and Wales is very good news. This success is possibly due to people being asked about the app whenever they enter a pub or a restaurant. Prompting people about the app is likely to drive adoption. The extensive marketing campaign was surely also helpful."

Commenting on the confusion caused by the Google and Apple notifications, a Department of Health and Social Care spokesperson said: "NHS Covid-19 app users only need to self-isolate if they get a notification directly from the app advising them to do so."

Sky News has contacted Google, Apple and NHS England for comment.

NHS Covid app users get 'test' message telling them to self-isolate .
Britons reported receiving a message telling them to self-isolate because they had been in contact with a person who tested positive - only for the message to later turn out to be a test.Users reported receiving a message telling them to self-isolate because they had been in contact with a person who tested positive.

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