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UK News 'A filthy hovel' - Britannia named worst UK hotel chain eight years running

03:52  05 december  2020
03:52  05 december  2020 Source:   news.sky.com

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Britannia has been ranked the UK 's worst large hotel chain for the eighth consecutive year by Which?, with guests left shocked by the lack of hygiene at its properties and the travel editor of the group bewildered that not even the coronavirus crisis has seemingly had any impact on its cleanliness.

For the fifth year running , Britannia Hotels has been named the worst hotel chain in Britain by the readers of consumer magazine Which? Travel, ranking well below budget brands Travelodge, Holiday Inn and Premier Inn, which bagged this year ’s title of the best hotel chain in the country.

Britannia has been ranked the UK's worst hotel chain for the eighth consecutive year, after guests described their venues as "filthy".

The Grand Hotel, Scarborough, is part of the Britannia collection of hotels © Getty The Grand Hotel, Scarborough, is part of the Britannia collection of hotels

It was the only firm to receive just one star out of five for cleanliness following the survey of more than 4,000 people by consumer group Which?

Despite being one of the UK's cheapest chains, with rooms costing an average of £58 per night, guests still only gave Britannia one star for value for money.

One customer described a Britannia venue as a "filthy hovel", while another claimed it was "by far the dirtiest hotel room I have ever stayed in".

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HOTELS : The worst hotel chain in the UK has been revealed in a new Which? survey and it has held this low ranking for the last six years . Express.co. uk has contacted Britannia Hotels for comment on their low ranking. At the opposite end of the spectrum, the best hotel chain in the UK was revealed to

Britannia is rated the worst hotel chain for the SEVENTH year running by Which? with Britannia Hotels has been named as the worst hotel chain for the seventh year running by consumer group It says that guests gave Britannia , which has 61 hotels across the UK , a string of one-star ratings in

When Which? visited the Folkestone Britannia, also known as the Grand Burstin, as part of a separate investigation into hotel hygiene, it found stray hairs and stained towels.

Further tests indicated that surfaces had not been thoroughly cleaned between stays.

Britannia, whose collection includes Liverpool's Adelphi Hotel and Scarborough's Grand Hotel, received an overall customer score of 37%, putting it in last place.

The chain said in a statement: "We are totally committed to providing a safe environment for visitors. We have so far spent around £2m on COVID-19 precautions, but we accept there is more to do."

Mercure scored the second lowest overall score at 60%, with Days Inn Hotels at 62%.

At the other end of the table in terms of performance and price was Sofitel.

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Britannia Hotels has been rated Britain’s worst hotel chain for the seventh year running in an annual poll by Which?, the consumer watchdog. Guests were 10 times more likely to award it a poor rating for cleanliness than any other hotel , a survey of the magazine’s readers found.

HOTEL chains undeniably vary in quality and price across the UK . A new survey by Which? The very worst hotels of all were named in the research - with the company at the bottom of the pile The worst hotel chain of all in the UK was revealed to be Britannia Hotels - the same rating it’s held for

The luxury chain with three London properties at Heathrow, Gatwick and St James scored 86%.

But this was only narrowly ahead of Premier Inn (82%), which guests praised for offering reliable quality at a reasonable price.

Rory Boland, editor of magazine Which? Travel, said: "It appears that not even a global pandemic could force Britannia to clean up its act.

"At best, it's drab and dated, and at worst it's downright filthy - and after eight years at the bottom of our survey, our message is loud and clear: avoid these hotels."

Top five large hotel chains according to Which? (customer score in brackets):

1. Sofitel (86%)

2. Premier Inn (82%)

3. Holiday Inn Express (77%)

4. Hilton Hampton (76%)

5. Crowne Plaza (75%)

Worst five large hotel chains according to Which? (customer score in brackets):

1. Britannia (37%)

2. Mercure (60%)

3. Days Inn Hotels (62%)

4. Old English Inn (65%)

5. Ibis Budget (66%)

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