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UK News Passenger fury as easyJet cancels holidays and fails to offer alternative flights

18:55  14 june  2021
18:55  14 june  2021 Source:   express.co.uk

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With no sign of travel rules easing before next month, easyjet has decided to remove all flights and has failed to provide passengers with the optimum entitlement: rebooking their holiday.

Easyjet has axed thousands of flights that were scheduled for June and July.

The low-cost airline is not the only one that has decided to cancel holidays as other companies like TUI or Jet2 have also stopped operations until further notice.

Easyjet has informed thousands of passengers today that their flight was cancelled, but hasn't provided the option to rebook the same holiday.

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The carrier sent an email offering only three alternatives.

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a large passenger jet sitting on top of a runway: easyjet planes © Getty easyjet planes

Passengers could either rebook for a different easyjet flight, accept a voucher or take a refund.

Yet esyjet failed to provide the most optimal alternative: a replacement flight with a different airline.

Disappointed passengers have taken to social media to complain about the company's handling of the situation.

"@easyJet the airline that cancels you without telling you and then doesn't care about you but keeps your money. Even @Ryanairnow provides exceptional customer service," said one passenger.

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"Any explanation to cancelling flights six weeks out from leaving?" said another angry passenger.

"@easyJet are usually very fair but are terrible when it comes to offering flights on an alternative airline. Had a 2019 flight from Munich cancelled 1hr pre departure, with only offer being EZY flight days later ( LH had space on flights the next day)," complaint a third one.

According to European air passengers' rights, if an airline cancels a flight, they are required to arrange a replacement journey.

That should be done either "at the earliest opportunity" or "at a later date at the passenger's convenience, subject to availability of seats".

a large passenger jet sitting on top of a runway: easyjet plane © Getty easyjet plane

If aasyjet cancels all flights to a destination, a replacement flight with another airline should be provided.

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In esyjet's latest communication, it only stated that "If there are no easyJet flights available to get you to your destination within 24 hours, you have the option to transfer to another airline, take a train, bus or hire a car."

However, it said passengers are responsible for booking the alternative transport and a refund will only be made for "reasonable transport costs."

A Civil Aviation Authority spokesperson said: "Passengers who have seen their flights cancelled should be offered the choice of reimbursement for cancelled flights, alternate travel arrangements under comparable conditions at the earliest opportunity which includes flights on other airlines, or a new flight at a later date at the passenger's convenience.

diagram, map: green list countries © Express green list countries

"We also expect airlines to proactively provide passengers with information about their rights when flights are cancelled."

An easyJet spokesperson explained: "Due to the recent UK Government decision not to further open up travel for the summer we have been required to evaluate our schedule in line with where we see the restrictions impacting demand.

"As a result, we are currently not able to fly as much as we had hoped from the UK and this means some flights will be cancelled.

"All impacted customers are being notified directly and informed of their options which include a refund, a voucher or a free of charge transfer to an alternative flight. The quickest and easiest way for customers to transfer to an alternative easyJet flight is via Manage Bookings or through the easyJet app."

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