US News: Rail passengers 'lost nearly four million hours' last year amid train timetable delays chaos - - PressFrom - United Kingdom
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US NewsRail passengers 'lost nearly four million hours' last year amid train timetable delays chaos

07:50  20 may  2019
07:50  20 may  2019 Source:   inews.co.uk

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The timetable changes last year caused delays and cancellations (Photo: PA). Rail passengers lost nearly four million hours delayed trains last year Analysis by consumer group Which? shows that commuters lost 3.9 million hours on 8.1 million journeys in 2018 - meaning that around 80 trains a

AFTER last year 's chaotic timetable shakeup severely disrupted rail passengers , it's hoped this When does Train punctuality at 12- year low amid weather and timetable chaos . Train delays cost passengers 3.6 million hours last year , research. Passengers lost at least 3.6 million hours

Rail passengers 'lost nearly four million hours' last year amid train timetable delays chaos © Provided by Johnston Publishing Ltd

Rail passengers lost nearly four million hours delayed trains last year - the worst since records began - according to research that shines a spotlight on the “damning” extent of last summer's timetable chaos.

Analysis by consumer group Which? shows that commuters lost 3.9 million hours on 8.1 million journeys in 2018 - meaning that around 80 trains a day were significantly delayed.

The research, published as passengers head to work on the first Monday morning of this summer's new timetable, also shows that cancellations averaged at 660 per day last year - the worst since 2011.

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A spell of freezing weather crippled parts of the network in February and March last year and Chris Grayling, the Transport Secretary faced calls to resign after passengers where hit by further chaos when new timetables were introduced in May.

i told last year how train punctuality was at its worst since 2006 - when Tony Blair was in power - with fares rising 56.6 percent in the same period.

Which? said today its “damning findings” demonstrate why urgent action is needed to improve punctuality, reliability and compensation.

Neena Bhati from Which? said: “Passengers have faced a torrid time on the trains since the beginning of last year. People then face a messy and complex compensation system which puts them off claiming when things go wrong.”

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Rail passengers are facing delays this afternoon due to major signal failures at London Liverpool Street station . It means all Greater Anglia trains in and out of the. TRAINS have come to a complete stop at one of Ireland's busiest train stations at rush hour this evening.

Rail passengers lost a record four million hours on delayed trains last year , according to a report. With a timetable shake-up expected to cause more disruption for commuters returning to work today, the 'lamentable' track record of Britain's rail services has been laid bare. Based on official punctuality

The research, based on analysis of Office of Rail and Road data, shows reliability in 2018 was plagued by a number of problems in addition to the timetable changes strikes and signalling failures.

A train is classed as being significantly late if it is delayed by at least 29 minutes.

Rail passengers 'lost nearly four million hours' last year amid train timetable delays chaos © Provided by Johnston Publishing Ltd Transpennine Express and Govia Thameslink Railway (GTR) accounted for the highest cancellation rates as a proportion of their total services, at 10 percent and seven percent, according to Which?

Joint figures for London North Eastern Railway and its predecessor Virgin Trains East Coast show it had the highest rate of significantly delayed trains last year at five percent.

Which? claimed the poor performance - coupled with its research that 36 percent of passengers do not claim delay compensation when they are eligible - demonstrates the need for payouts to be made automatically.

Warning over repeat of rail timetable chaos

Warning over repeat of rail timetable chaos The rail industry has been urged to make sure there is no repeat of the chaos that occurred when the network's timetable changed last May. The latest changes were due to take effect from Sunday, but many travellers were not likely to be impacted until they head off for work or elsewhere on Monday. Last May, during one of the two annual timetable changes, people using trains faced weeks of disruption across large parts of the country.

RAIL passengers lost 3.9 million hours last year due to long delays , a This relates to 8.1 million journeys being hit and means 80 trains every day were more than 29 minutes behind schedule. Rail passengers lost just under 4 million hours due to the delays , with over a third of passengers not

UK rail passengers lost an estimated 3.9 million hours to delays in 2018, according to consumer group Which? The data covers trains which arrived at their destination Passenger groups are keen to avoid last year 's chaos , when thousands of trains were cancelled amid a change of timetables .

A separate analysis by the Northern Fail App shows that full or part-cancellations by Northern resulted in the firm's

trains not calling at more than a quarter of a million scheduled stops in the past 12 months.

Robert Nisbet, regional director of industry body the Rail Delivery Group, said: “Rail companies are working together to improve punctuality and tackle delays across the country.”

Rail review

The DfT has commissioned former British Airways chief executive Keith Williams to carry out a root and branch review of Britain's railway, including fares.

The review has received nearly 400 submissions to date - with more expected before it closes at the end of May.

Analysis by i of official figures in April showed a huge gulf in the proportion of claims approved by individual rail firms and the amount of time a train is delayed before they will pay out.

A Department for Transport spokesman said it wants passengers affected by delays and cancellations to have “easy, rapid access to compensation”.

He said: “That is why half our franchises have signed up to Delay Repay 15 – and we are working to introduce it on all – as well as driving forward automated ‘one-click’ compensation, available via smartphones and smartcard registration, on future franchises.

“The root-and-branch Williams’ Review is focused on reforms to put passengers at the heart of the railway, and will consider all submissions closely.”

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