US News: Smart meters switch language to Welsh in 'rare' glitch - PressFrom - United Kingdom
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US NewsSmart meters switch language to Welsh in 'rare' glitch

15:10  16 july  2019
15:10  16 july  2019 Source:   news.sky.com

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Smart meter displays have randomly switched to Welsh baffling English homeowners in the latest glitch to plague users of the devices. Several customers of Bulb contacted the advice site Moneysavingexpert.com to say that their in-home display had switched from saying “today’s usage”

Smart meters all over the UK have started speaking Welsh - causing confusion for those not familiar with Cymraeg. The issues are affecting some of the in home One day I saw my meter was in Welsh but ignored it as I was busy. I then came back to it later and realised that the screen was locked, the

Smart meters switch language to Welsh in 'rare' glitch © PA Customers complained after their smart meters changed to Welsh People were left puzzled after their smart meters suddenly changed from English to Welsh, despite not living in Wales.

Bulb energy customers more than 100 miles away from the country were affected by the odd malfunction which caused the meters to switch.

The first indicator something was not quite right with the meters was when the "usage today" indicator changed to "defnydd heddiw".

The company was forced to post a solution after receiving several complaints.

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Customers were guided through five steps to fix the problem which explained the meanings of the Welsh buttons until eventually it could be reset back to English.

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One day I saw my meter was in Welsh but ignored it as I was busy. While we think Welsh is a great language , we understand that in many cases people will want their Some Bulb energy customers are reporting that their smart meter displays have randomly switched to Welsh – even though they're

Separate gas and electricity suppliers, switching providers, now smart meters ; your energy supplier has likely been hassling you about getting one - but are they any good, and should you get one? And the simple answer is not yet.

Bulb described the incident as a "rare" glitch, which has affected about one in 200 of the meters.

James Tombs, who lives in West Sussex, told the Money Saving Expert website: "I don't live in Wales and don't know Welsh.

"I went on to the Bulb forums, found others with the same problem and followed directions to change [the] language. It has been fine since."

Smart meters switch language to Welsh in 'rare' glitch © getty Homeowners in England were left baffled and unable to read their meters

A Bulb spokesman has since responded to the malfunction.

"In some rare cases, in-home displays switch to Welsh," he said. "While we think it is a great language, we understand that in many cases people will want their display to be in English.

"Luckily the solution is just a few button presses away, and language settings can be changed in less than 10 seconds."

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