US News: Rail passengers 'missing out' on £100m in compensation every year - PressFrom - United Kingdom
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US NewsRail passengers 'missing out' on £100m in compensation every year

08:45  22 july  2019
08:45  22 july  2019 Source:   msn.com

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Rail passengers seeking compensation for delayed journeys are required to submit up to 24 pieces of information to make a claim. There is no better way for passengers to ensure the rail industry listens to them." Jacqueline Starr, chief operating officer from the Rail Delivery Group, which represents the

Rail passengers lost just under 4million hours due to the delays, with over a third of passengers not claiming compensationCredit: Alamy. But 36 per cent of passengers do not claim delay compensation when they are eligible. Neena Bhati of Which?, the consumer group that looked at the

Rail passengers are missing out on up to £100m a year in compensation, a transport watchdog has found, as it called on consumers to claim whenever they can to send a message to train operators to improve.

Transport Focus is today launching a campaign aimed at encouraging passengers to claim for any delays or cancellations.

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Its research found that just over a third of passengers claims £81m in compensation in 2017-18, meaning as much as £100m remains unclaimed from train operators every year.

Meanwhile, 39 per cent of passengers claimed compensation for journeys delayed for 30 minutes or more, which fell to 18 per cent for delays of 15 minutes or more.

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Network Rail planning £ 100 million of engineering work for Easter bank holiday. Network Rail paid £ 357 million in compensation to train firms in 2017/18, up from £ 207 million five years earlier. Rail bosses do not have to pass any of this on to passengers as long as they publish a reduced timetable

Rail passengers seeking compensation for delayed journeys are required to submit up to 24 pieces of information to make a claim. Jacqueline Starr, chief operating officer from the Rail Delivery Group, which represents the rail industry, said that the questions were asked to ensure passengers "receive

Rail passengers 'missing out' on £100m in compensation every year © 2019 John Keeble LONDON, ENGLAND- MAY 12: A general view of Liverpool Street Station concourse on May 12, 2019 in London, England. (Photo by John Keeble/Getty Images)

Transport Focus chief executive Anthony Smith said: “Too many rail passengers miss out on compensation for late running trains.

“When things go wrong train operators must ensure every eligible passenger knows about delay repay and how to claim.

“They must also do more to make it easy to claim and automate this process wherever possible.To make their voice heard passengers must claim every time.”

Rail passengers 'missing out' on £100m in compensation every year © 2019 SOPA Images LONDON, UNITED KINGDOM - 2019/06/18: A South Western Railway (SWR) staff member assists the affected members of the public during the strike. Industrial action taken by the National Union of Rail, Maritime and Transport Workers (RMT) scheduled over five days has affected passengers traveling from Waterloo via South Western Railway (SWR) services to Ascot, where Britain's most prestigious horse racing meeting, Royal Ascot began on Tuesday. Passengers are advised to allow additional time for the journey. (Photo by Iain McGuinness/SOPA Images/LightRocket via Getty Images)

While most train companies now offer compensation through delay repay, the watchdog says more needs to be done to ensure that passengers are aware they can claim, including by making announcements on trains.

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Rail fare rises have put about £ 100 a year on to the price of some annual season tickets, but passengers do not believe they are getting the service There was a surge in compensation claims from Northern rail passengers following the chaotic timetable change in May. The Office of Rail and

In brief. Delay Repay scheme allows passengers to apply for refunds for inconvenience caused. Bumper figure comes after issues with timetabling and staff shortages. ScotRail paid out more than £ 1 m in compensation to passengers who experienced delays to their journeys last year amid

Robert Nisbet, director of nations and regions at the Rail Delivery Group, which represents the rail industry, said: “We want passengers to get the compensation they’re entitled to and train companies have helped to increase compensation payments by 80 per cent over the last two years. Working together, we’re sending personal alerts through Facebook, making more station announcements, and more train operators are offering ‘one click’ or automatic compensation.”

Rail passengers 'missing out' on £100m in compensation every year © David Cliff/NurPhoto A train operated by South Western Railway (SWR) heads toward Waterloo Station in London, England, on July 15, 2019. The company remains embroiled in a long-running dispute with the Rail, Maritime and Transport (RMT) union over the role of train guards. RMT members staged a five-day strike on SWR services last month, causing significant disruption across the SWR network. (Photo by David Cliff/NurPhoto via Getty Images)

Earlier this year Keith Williams, the former British Airways chief executive tasked with a full-scale review of the railways, hinted that the industry regulator could be tasked with handling compensation claims.

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Delayed airline passengers are potentially missing out on millions of pounds of compensation , according to More than 9,000 flights are delayed for three hours or more each year , the group said, with an Travel expert Simon Calder said the rules on compensation were "very, very complicated"

National Rail Passenger Survey results. You will find details of the scheme outlined in our new Passenger 's Charter which is available at all our We now offer compensation payment to your Amazon account. Select Amazon account balance in the repayment options and sign in to your account.

Williams said the routes to claiming compensation were “not obvious” and that it needed to be “made clear”. He said he has asked the rail regulator, the Office of Rail and Road (ORR), to look at how it thought compensation should look in the industry.

Last year the government commissioned Williams to carry out the “root and branch” review of the railways following the May timetable fiasco, in which thousands of trains were delayed, cancelled and overcrowded. The findings of the review are due to be published this summer, in time for the government to produce a white paper in the autumn.

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All Dublin to Maynooth trains suspended due to lightning damage to signalling.
All users of Dublin to Sligo/Longford services are advised to make alternative arrangements this evening.

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