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US NewsBritish Airways 'sorry' after some passengers wrongly told flights were cancelled

02:55  25 august  2019
02:55  25 august  2019 Source:   news.sky.com

All flights temporarily suspended at Shannon Airport due to emergency incident

All flights temporarily suspended at Shannon Airport due to emergency incident All passengers and crew have disembarked the plane involved.

British Airways cancelled all flights from Heathrow and Gatwick on Saturday due to a major IT BA initially cancelled all flights before 6pm but later announced that planes would be grounded for the Experts believe passengers will be affected for several more days. Air industry consultant John

British Airways do not offer a company travel loyalty programme in the US but our partner American Airlines does. We do everything we can to get you where you need to be on time. Unfortunately, delays, cancellations and misplaced baggage can sometimes occur.

British Airways 'sorry' after some passengers wrongly told flights were cancelled © Imagebridge The pilots' union has warned of even more strikes

British Airways has apologised for an "email error" which meant some passengers were wrongly told their flights had been cancelled due to a pilots' strike.

Thousands of passengers were left furious after British Airways sent an email warning their flights might be cancelled or disrupted due to three days of strikes next month.

Weddings, anniversaries and holidays could all be disrupted when flights are grounded on 9, 10 and 27 September.

But some passengers - the exact number is not known - were told their flight would be cancelled despite them wanting to fly on non-strike days. They were told to re-book.

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British Airways tells angry passengers to leave airports without their www.independent.co.uk › News › UK › Home News 1 min ago - Furious passengers have told of chaotic scenes at airports around the world after British Airways suffered a huge IT failure that led to all flights from Heathrow

Serious problems with British Airways ' IT systems have led to thousands of passengers having their plans disrupted, after all flights from Heathrow and Gatwick were cancelled . Passengers described "chaotic" scenes at the airports, with some criticising BA for a lack of information.

"British Airways strike: customers vent fury over cancelled flights" (Evening Standard)

A spokesman for airline said: "We are sorry that some customers received an email in error to say that their flight had been cancelled on non-strike days. We are getting in touch with all those customers this afternoon to clarify that their flight will go ahead as planned.

"We are sorry for any confusion and inconvenience this has caused."

He said anyone who went on to spend money on alternative arrangements should contact British Airways "and we will deal with each case on an individual basis".

Ryanair passengers in anxious wait as bid to avert 48-hour strike drags on

Ryanair passengers in anxious wait as bid to avert 48-hour strike drags on Ryanair passengers in anxious wait as bid to avert 48-hour strike drags on

British Airways passengers were left fuming after being abandoned at St Lucia Airport overnight after their flights were cancelled . Passengers were forced to sleep on the floor overnightCredit: Twitter/Rtanner82. Two separate BA flights were affected. Flight BA 2158 was due to fly from St

British Airways says some service returning after IT outage, cancellations . London (CNN) British Airways canceled all Saturday flights from London's two biggest airports "Our IT teams are working tirelessly to fix the problems," British Airways CEO Alex Cruz said in a video posted on Twitter.

The spokesman clarified that some flights on non-strike days would be affected, but that the bulk of those cancelled were on the three strike days.

British Airways 'sorry' after some passengers wrongly told flights were cancelled © N/A Passengers were sent emails warning them of disruption

The airline's customer service lines were jammed on Saturday morning after passengers booked on flights had received emails overnight warning of "a large number of delays and cancellations".

The walk-outs were announced by the British Airline Pilots Association (Balpa) on Friday night after 93% of its members rejected an 11.5% pay rise across three years.

Scott Kishere, a film-maker and police community officer, said: "My wife and I have been told that our flight to Toronto has been cancelled.

"This was a full package we booked through BA for our 10-year wedding anniversary. I have made over 100 attempts to contact them for a refund and they're not answering.

"Until we get a refund we do not have the money to re-book our trip of a lifetime.

Ryanair says flights running normally despite UK pilots' strike

Ryanair says flights running normally despite UK pilots' strike Ryanair said flights from British and Irish airports were departing without disruption on Thursday morning despite a strike by UK-based pilots. The airline said the schedule was operating with 97% punctuality despite the 48-hour industrial action going ahead after it failed in a last-ditch High Court bid to block it. Ryanair did succeed, however, in obtaining an injunction at Dublin's high court to prevent action by Irish-based pilots that had also been due to take place on Thursday and Friday.

Long-suffering air passengers wrongly turned down for compensation after a cancelled flight have a new, if rather unlikely hero - a Dutch air claims handler whose plane-tracking system can expose the lies airlines tell travellers. Hendrik Noorderhaven is promising to get compensation for people whose

If your flight is delayed or cancelled and you incurred additional expenses because of this, you The names of all passengers that you are claiming for. Details of all the delayed or cancelled flights in Under some circumstances, you are entitled to claim compensation for a delayed or cancelled flight .

British Airways 'sorry' after some passengers wrongly told flights were cancelled © PA The British Airline Pilots Association says 93% of its members rejected an 11.5% pay rise across three years

"With the days counting down it now looks unlikely we will be able to celebrate our 10-year anniversary as expected."

Chris Deverell, 36, from Bedford, said his "trip of a lifetime" to watch the Rugby World Cup in Japan with his father, which he had spent four years planning, was in doubt.

He said: "At the moment I have not heard anything from BA as to whether it's going to be cancelled or not.

"They have just basically been saying 'keep checking the website' and they will email and let us know if it's going to be cancelled."

He said they have been able to use air miles to book an alternative flight three days after their planned outbound flight on 27 September but said the threat to the trip was "totally gutting, I'm furious".

Gallery: British Airways in photos (USA TODAY)

"I'm not going to be able to repeat that experience again," he said, adding arrangements when he arrived in Japan have also been affected.

"It's not like a holiday I can do next year, there's never going to be another Rugby World Cup in Japan in my lifetime.

British Airways sends thousands of emails cancelling flights due to strikes

British Airways sends thousands of emails cancelling flights due to strikes Thousands of passengers have been left furious after British Airways sent an email warning their flights might be cancelled or disrupted due to three days of strikes by pilots. Weddings, anniversaries and holidays could all be disrupted when flights are grounded on 9, 10 and 27 September. Some flights scheduled for the days after the industrial action have also been cancelled because of the knock-on effect on crew staffing levels at the company.

If your flight is delayed or cancelled and you incurred additional expenses because of this, you The names of all passengers that you are claiming for. Details of all the delayed or cancelled flights in Under some circumstances, you are entitled to claim compensation for a delayed or cancelled flight .

British Airways have cancelled all flights for the rest of the day from Heathrow and GatwickCredit [email protected] # britishairways Officials are telling us there has been a cyber attack against BA 's There were reports of BA staff telling disgruntled passengers trying to get away for the Bank Holiday

"The pilots should not be asking for anything more than anybody else."

A proposed pay deal has been accepted by members of the Unite and GMB unions, which represent engineers, cabin crew and ground staff, according to the airline.

More strike dates could yet be announced, Balpa said, adding they are "a last resort and with enormous frustration at the way the business is now being run".

Peter Dempsey, 41, who is due to fly to Spain on 5 September for his wife's cousin's wedding, said: "It's the return that has completely screwed us up as we are flying back with our in-laws and we cannot move the dates.

"We have no option but to completely cancel both legs and rebook or they won't give a refund."

The replacement flights could cost between £200 and £330 each, compared to the £550 they paid for all four, he said.

Mr Dempsey described the service since the announcement as "shocking". He added that BA "clearly don't have enough people to handle such a crisis".

The airline said it will offer refunds and re-bookings and added: "We will do everything we can to get as many people away on their journeys as possible."

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